Customer reviews of CITY-LOCKER Paris

The entry code of the front door did not work. After 15 scary minutes and many times entering the code again and again the door opened.

Problems opening the door, with the locker code, they gaave us a locker with other people stuff inside, no answer on the phone line (they write SMS to solve the problem).. Averall expensive for the experience.

We had to call to receive the codes and to have the locker opened. And to retrieve our belongings, the code to open the locker didn't work either - we also had to send a message.

Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.

Expensive for what it is, no staff

One of the three lockers that I rented would shut and lock. I ended up sitting in the area so my stuff wouldn’t get stolen. I don’t think the place is checked too often. The unit that wouldn’t lock had tape on it marked evidence.

The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.

We had to wait 20 minutes because our code wasn’t working and nobody answered the phone, although after this incident everything went fine.

Lockers should be in two sizes with two prices. Too expensive. Too high to put heavy bags in (for a woman). Promote WiFi. No cell reception.

The door lock wasn't opening with the code I got on my phone, had to contact them to open the door for me. It was such a mess both when I went there to put my stuff and came back to take them. They should improve their door lock. Otherwise everything was fine.

PROHIBITIVE price for 3 hours Hourly rental ?

We just wanted to leave one suitcase for 2 hours and we had to pay for the whole day... :( 15 euros..... As there was no one to talk to on the phone or in the place...
Won't do it this way again

I had no problems making the reservation, but when I needed they to help me bc my locker had problems, the guy who attended the call was really really rude and had me waiting around half hour for a code.

Ordering was very easy and straight forward.
Location is quite rocked down and needs renovation.
No warning of stairs from gare de l‘est which is highly annoying

The wifi doesn't work which is important as an international traveler. The lockers are expensive and smaller than described

Over priced, you need a short term reasonably priced option. I would not use again.

Once order, it can't cancel or change the order date or locker position. It's not conveniant for our trip.

Thank you for asking about my experience. Overall, they are rather negative. When we entered the room, other users were already desperately trying to open their lockers. Our Locker also did not open after several attempts. The keypad does not allow for a reset or input correction. Only after I entered the code in the entrance door again did the Locker open. Apparently, the system cannot process several customers at the same time. The input device at the front door does not always react correctly and is much too old. No one could be reached personally at the hotline number. The price should at least be chosen gradually depending on the rental period. Overall, I would think twice before using this service again.

I had problems with opening my locker so I tried to contact the service multiple times within the opening hours. I called as well as wrote an email but did not get any answer. Fortunately, I managed to handle the situation on my own, but for 12 euros that I paid I should have received the help I needed immediately.

Suggests it is present at Chatelet les Halles, in fact it is 10 minutes aeay from it.

Very expensive. I couldn't select by hours but per day

A smaller locker opened than was promised. Only on bag entered not two or three like promised on that locker.

very easy, yet extremely expensive for a couple of hours.

They have an hotline, where no one answer when needed.

I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned

DO NOT book in advance, wait until the last minute. This service is designed for travelers, BUT it is not possible to change or modify any booking made... While trips change due to unforeseen events, delays, etc. Our site should clearly state that all bookings are definitive, and not just by looking in the terms and conditions. Even their FAQ doesn't make this clear.

problems getting the lockers open

Expensive

awkward to find. Hard to use code on front door and locker. not as convenient to le chatelet Station as it is advertised to be.

Unable to cancel our reservation due to a last minute problem, we lost 12 €.

Locker size is small, has small pieces that prevent correct fitting for two standard baggage pieces. The price is high for the space you get.

Spaces too small, and the lockers are a 7-8 minute walk from Les Halles, even though the presentation suggests they are in Les Halles station. Impractical.

The cost of storing two suitcases was 24 euros. We needed the storage only for one hour, so the price was totally unexpected. The information on the web page is absolutely misleading ("From 2€/ locker; Cheapest price per baggage in Paris!"). Two points only because our luggage was safe for the single hour we needed to store it. Disappointed.

the door you need to enter has a very used keyboard and we (and other guests) had huge problems to get in. Nerveracking. Not for the money we had to pay for it

Problems with the codes

We made the mistake of booking two places and contacted the agency right away but they didn't agree to give us a refund...

I could not go to the locker because it is far from the Eiffel Tower and therefore can not give you my opinion except that they responded unfavorably to my request for refund.