Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 610 published reviews

5 9 876 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 3, 4 and 5 stars

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Verified Buyer

Published on 05/04/2023 à 02h23 following a purchase from 25/03/2023

Excelente servicio al cliente y atención inmediata en las solicitudes realizadas, el servicio de city locker nos ayudo a continuar disfrutando de nuestro viaje sin maletas.

Verified Buyer

Published on 04/04/2023 à 18h41 following a purchase from 22/11/2022

Very convenient, secure, and easy to use. Plenty of room, even for larger luggage.

Verified Buyer

Published on 04/04/2023 à 17h53 following a purchase from 31/03/2023

Very great location to let you luggage. Safe and easy! Really recommend!

Verified Buyer

Published on 04/04/2023 à 16h39 following a purchase from 27/03/2023

Good location options Very easy process

Acheteur Vérifié

Published on 04/04/2023 à 10h36 following a purchase from 26/03/2023

I didn't manage to use my code to open the front door, but fortunately there were a lot of people around, which made things easier. Very practical for 4 suitcases.
I'll use it again.

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Acheteur Vérifié

Published on 03/04/2023 à 13h41 following a purchase from 25/03/2023

Abri a aplicação e pedi um cacifo Paguei enviaram me o código 5 estrelas Serviço recomendado

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Response from CITY-LOCKER Paris Published on 03/04/2023

Hello aida Thank you for your review and for using our service. We hope to have the pleasure of seeing you again during your next stay in Paris.

Verified Buyer

Published on 03/04/2023 à 08h41 following a purchase from 24/03/2023

Easy to find, easy to use, everything clean

Verified Buyer

Published on 03/04/2023 à 00h21 following a purchase from 24/03/2023

Great location! Clean and easy to figure out.

Verified Buyer

Published on 02/04/2023 à 18h59 following a purchase from 31/01/2023

Perfect - exactly what I needed and very simple to use. Thank you!!

Response from CITY-LOCKER Paris Published on 03/04/2023

Hello Sheri, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

Verified Buyer

Published on 02/04/2023 à 17h07 following a purchase from 28/02/2023

Excellent service.

Verified Buyer

Published on 01/04/2023 à 14h01 following a purchase from 27/03/2023

Everything was fine.

Acheteur Vérifié

Published on 31/03/2023 à 18h16 following a purchase from 27/03/2023

Fast, efficient navigation. Clear site.

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Verified Buyer

Published on 31/03/2023 à 17h15 following a purchase from 26/03/2023

Easy and useful

Acheteur Vérifié

Published on 31/03/2023 à 12h10 following a purchase from 24/03/2023

ok. Not too usable on the laptop.

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Response from CITY-LOCKER Paris Published on 31/03/2023

Hello Henry and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.

Verified Buyer

Published on 31/03/2023 à 07h31 following a purchase from 03/03/2023

This location is described as "five minutes from Les Halles," but it's more like 15-20 minutes walking, which is a long way to drag heavy bags. Otherwise, it worked fine.

Response from CITY-LOCKER Paris Published on 31/03/2023

Hello Lorraine, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.

Verified Buyer

Published on 31/03/2023 à 06h10 following a purchase from 26/03/2023

Helps with keeping luggage secure, but the difficulty in contacting support is annoying.

Acheteur Vérifié

Published on 30/03/2023 à 20h43 following a purchase from 17/03/2023

Perfect, ideally located and very pleasant to work with.

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Verified Buyer

Published on 30/03/2023 à 19h24 following a purchase from 26/03/2023

Easy and comfortable!

Verified Buyer

Published on 30/03/2023 à 16h16 following a purchase from 26/03/2023

Excellent experience. Very well located and ease to use

Acheteur Vérifié

Published on 30/03/2023 à 14h07 following a purchase from 26/03/2023

A great way to enjoy the day without your luggage.
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.

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Response from CITY-LOCKER Paris Published on 31/03/2023

Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.

Acheteur Vérifié

Published on 30/03/2023 à 14h01 following a purchase from 26/03/2023

The site makes it easy to find a locker in a variety of locations. Booking is quick and easy. The code system is very secure. No particular problems.

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Verified Buyer

Published on 29/03/2023 à 18h08 following a purchase from 25/03/2023

Very helpful

Verified Buyer

Published on 28/03/2023 à 20h51 following a purchase from 09/03/2023

Having to make an account and all that is a hassle, specially when you are in a hurry and you must have internet access, there is no physical person to assist, but location is convenient, not far from subway. The lockers are clean and location easy to find.

Verified Buyer

Published on 28/03/2023 à 17h20 following a purchase from 24/03/2023

I loved using City Locker! I only wish it was available for a few hours instead of the entire day....

Verified Buyer

Published on 28/03/2023 à 10h51 following a purchase from 19/03/2023

It was easy and quick to rent the locker

Response from CITY-LOCKER Paris Published on 28/03/2023

Hello Miray, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.

Verified Buyer

Published on 27/03/2023 à 23h41 following a purchase from 19/03/2023

Very easy to book

Verified Buyer

Published on 27/03/2023 à 20h10 following a purchase from 10/03/2023

Quick and easy to book online.

Verified Buyer

Published on 26/03/2023 à 13h47 following a purchase from 22/03/2023

Too expensive for just a bag for 3 hours

Response from CITY-LOCKER Paris Published on 27/03/2023

Hello Madalin, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon

Acheteur Vérifié

Published on 25/03/2023 à 08h06 following a purchase from 12/03/2023

Easy, convenient access and use. Clean, good-capacity locker. 5-10 minute walk from St Lazare station. Would recommend and use again if needed.

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Response from CITY-LOCKER Paris Published on 25/03/2023

Many thanks Laurence for using our service and for giving us such positive feedback. We work hard every day to ensure customer satisfaction and your message encourages us to continue. We look forward to seeing you again.

Acheteur Vérifié

Published on 24/03/2023 à 18h40 following a purchase from 19/03/2023

Very easy to use site, located 2 steps from St Lazare. Highly recommended.

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Acheteur Vérifié

Published on 24/03/2023 à 11h47 following a purchase from 19/03/2023

It works

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Response from CITY-LOCKER Paris Published on 24/03/2023

Hello, thank you for using our service and for your feedback. As we are constantly striving to improve our quality of service, please let us know if you have encountered any difficulties, so that we can rectify any malfunctions and make improvements. Thank you very much.

Verified Buyer

Published on 24/03/2023 à 08h41 following a purchase from 19/03/2023

very smart design and i felt very secure leaving my bags there, however it was a bit difficult to find

Verified Buyer

Published on 24/03/2023 à 00h19 following a purchase from 13/03/2023

It was very good

Acheteur Vérifié

Published on 23/03/2023 à 21h43 following a purchase from 19/03/2023

A little expensive

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Response from CITY-LOCKER Paris Published on 24/03/2023

Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. What's more, our rates are sliding scale, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.

Verified Buyer

Published on 23/03/2023 à 19h00 following a purchase from 19/03/2023

Good citylocker.

Acheteur Vérifié

Published on 23/03/2023 à 18h58 following a purchase from 19/02/2023

The order went very well

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Response from CITY-LOCKER Paris Published on 24/03/2023

ANNE-CLAIRE We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Acheteur Vérifié

Published on 23/03/2023 à 16h28 following a purchase from 19/03/2023

Perfect! Very practical and secure. I recommend

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Response from CITY-LOCKER Paris Published on 24/03/2023

Sophie We would like to thank you sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Acheteur Vérifié

Published on 23/03/2023 à 14h54 following a purchase from 16/03/2023

very good and practical. I recommend

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Acheteur Vérifié

Published on 23/03/2023 à 09h13 following a purchase from 14/03/2023

Very good

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Verified Buyer

Published on 22/03/2023 à 22h01 following a purchase from 16/03/2023

Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.