English 
V
Rating: 5 out of 5
I was able to leave my suitcase with peace of mind
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
Hello, very satisfied with the concept we will reuse, by account disappointed that after an exchange with customer service by mail we were directed to purchase 3 boxes or 36 euros explaining that it was jne suitcase per box ..., while once on site our 3 suitcases + a backpack fit into 2 lockers, we paid 12 euros too ... can you make a gesture?
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V
Rating: 4 out of 5
Cool but costly
V
Rating: 5 out of 5
Easy and priced fairly
V
Rating: 5 out of 5
Had a fantastic experience - great location 5 mins walk from the Gare du Nord, totally efficient - love that you get codes and manage access yourself. Great customer service when I had to extend my rental. Excellent all round!
A
Rating: 5 out of 5
Nothing to report, it's going very well
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V
Rating: 3 out of 5
The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Response from CITY-LOCKER Paris
Thanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage :) The google link you have on your booking confirmation helps you find the location.
V
Rating: 5 out of 5
A brilliant service! Easy to book, codes for door and locker sent promptly by text and no problem using when we arrived at the City Locker location in Paris.
A
Rating: 5 out of 5
Practice
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V
Rating: 5 out of 5
Great location, perfect size lockers
V
Rating: 5 out of 5
The lockers are really big
V
Rating: 5 out of 5
It was easy to understand and use.
A
Rating: 5 out of 5
Easy to find, conveniently located, simple to use. You receive an SMS with a code that opens the door to the premises and the locker door. Perfect
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V
Rating: 5 out of 5
It was perfect. Couldn’t even imagine an easier system and setup.
A
Rating: 5 out of 5
Great location and clear information!
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V
Rating: 5 out of 5
Fast and convenient!
A
Rating: 5 out of 5
Top service.
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V
Rating: 5 out of 5
good service worked well
V
Rating: 3 out of 5
We had to climb the stairs from East Station. It was very hard for us.
Response from CITY-LOCKER Paris
hello thank you for your message we would like to point out that the stairs are not in Citylocker, nor in front... This is the route you took to get to Citylocker and there's not much we can do about it.
V
Rating: 4 out of 5
pay attention that some time some lockers give errors and you have to attempt 3 times
V
Rating: 3 out of 5
Too expensive. Close to the station and big lockers.
Response from CITY-LOCKER Paris
Hello Emma, On the site it is written From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
A
Rating: 5 out of 5
Very practical.
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A
Rating: 5 out of 5
Todo genial. Es muy fácil y seguro.
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V
Rating: 5 out of 5
Very useful for travellers needs. Wonderful location - not far from the shopping centres, restaurants, Roissy bus CDG Airport, ReR A to Disneyland and a supermarket. Information about usage is available next to the door via QR code. The locker is to order online which is very clear and easy to do.
V
Rating: 5 out of 5
Convenient and Easy
A
Rating: 5 out of 5
It's perfect, really useful, a bit expensive and the digicodes are a bit difficult to manipulate the first time, you have to type slowly but not too much, but the system works well. The lockers can only hold one large suitcase (30kg) or several cabin suitcases.
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V
Rating: 5 out of 5
Great location, minutes,away from Gare Du Nord, easy to access.
A
Rating: 5 out of 5
Nothing to say, everything was perfect.
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V
Rating: 4 out of 5
was ok
V
Rating: 5 out of 5
Fantastic
A
Rating: 5 out of 5
Perfect service, nothing to say. A day in Paris before catching the train with my wife and two children was a big help, rather than lugging around suitcases.
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V
Rating: 5 out of 5
Everthing perfekt
V
Rating: 3 out of 5
Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
Response from CITY-LOCKER Paris
Hello and thank you for your message We remind you that when ordering you have all the information clearly explained. The size of the lockers is clearly marked: "85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag." In addition As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Rating: 4 out of 5
It should have a bath and a table to make us take things without have to put the luggage on the floor.
V
Rating: 3 out of 5
Door code didn't work, luckily someone was able to let us in.
Response from CITY-LOCKER Paris
hello and thank you for your message the door worked very well, more than another customer was able to enter. just do the right code slowly ;) the main thing was that you could easily revuper your luggage
V
Rating: 5 out of 5
Very easy to use and safe, we didn’t have any problem with it.
V
Rating: 5 out of 5
Ideal para visitar la torre si tienes un vuelo por la noche.
V
Rating: 5 out of 5
Literally booked use of this locker the night before I needed it after a quick Google search. The access codes were texted and emailed immediately, & Google maps directed us easily from Gare de l'Est. It is a 5 minute walk from both Gare de L'Est and Gare du Nord.
Good size locker - fitted a large suitcase plus bags inside. Only downside is some are up high - it took me and my husband to lift it due to the weight (family of 4) so just something to bear in mind if you are a lone traveller, or family travelling with only 1 adult.
Can't fault the service - it did exactly what we needed it to do, and our luggage was stored safely for the day
Good size locker - fitted a large suitcase plus bags inside. Only downside is some are up high - it took me and my husband to lift it due to the weight (family of 4) so just something to bear in mind if you are a lone traveller, or family travelling with only 1 adult.
Can't fault the service - it did exactly what we needed it to do, and our luggage was stored safely for the day
V
Rating: 4 out of 5
Il city Locker funziona bene ma non dal telefono, se sei in viaggio di enta scomodo prenotare da PC o chiedere a qualcuno...specificherei meglio che è solo online. Per il resto funziona bene!
V
Rating: 5 out of 5
It is a very useful thing for a traveller