CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
The code is very obvious, so I worry people could guess any code’s locker and steal what’s inside.
Response from CITY-LOCKER Paris
Hello Romane, Thank you for your opinion, Regarding the code for the lockers, please notice that every customer has an individual code and for the several days booking, the code for each person changes everyday. Your luggages safety is our priority. CityLocker's Team wishes you a great day and hope to see you again in one of our storages.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 23/01/2023
I could not believe that my locker password was same as the main door password. Are you fking kidding me?
Response from CITY-LOCKER Paris
Hello Hong, Thank you for opinion, the locker code and the door code are not exactly the same, you have two more numbers and one additional # for the locker code, they are personal for each person and are changing everyday. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/01/2023
It Was fine but expensive
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2023
La Porte n'on n'est pas ouvert. I couldn't open the door, there was a couple of people with the same problem. Than somebody call the assistance and after a half hour they opened the door
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Response from CITY-LOCKER Paris
Hello, Thank you for your opinion, we are sorry that you did not enjoy your visit at CityLocker. However, after checking, we see that your locker has been open one minute after you made your reservation so we don't understand how this could had happened. The CityLocker's Team wish you a great day !
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Very practical and easy to use (codes and instructions sent by message). However, a large hold suitcase + a cabin suitcase have a lot of trouble fitting into a single locker. We had to open the small suitcase to slide it open on one side. What's more, I find the prices far too high for one day. (15€)
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Response from CITY-LOCKER Paris
Hello Axelle, Thank you for your opinion and for visiting our locker. However, our lockers can accommodate up to 3 pieces of cabin luggage (IATA standards), so the total size of your two pieces of luggage exceeded the storage capacity of one locker. Furthermore, the prices of our lockers can be consulted on the website before booking, and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2022
A nuestra llegada a París fue bastante bien, aunque uno de los códigos no entraba bien. Pero el día que reservamos para la salida, nos encontramos una de las taquillas ocupada con otra maleta. Cuando al fin pudimos contactar con la empresa, Jeremy nos atendió muy bien a través de SMS, y pudimos colocar nuestro equipaje en otra taquilla que debió abrir él a distancia, pues el código que nos proporcionó tampoco funcionaba.
Deberían mejorar el sistema de apertura de las taquillas, pues la situación nos provocó una perdida de tiempo importante y el consiguiente nerviosismo. Aún así, Jeremy nos atendió eficazmente.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2022
We wanted to book for 3 hours
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2022
it has become very/too expensive!
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Response from CITY-LOCKER Paris
Hello Annie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/12/2022
Door lock from street worked after few attempts.
Response from CITY-LOCKER Paris
Hello Krystof, thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m., everyday to help you and answer your questions in case of any problems. Citylocker's team wish you a great day !
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Good idea and practical. The code on the door is the same code as for the lockers. Only one number needs to be added. I find this very insecure. A woman stood constantly at the code field. At first we thought she was looking for her own code because she was constantly doing something on her cell phone. Unfortunately, we were too careless at first and entered the code in front of the woman. Then she just squeezed through the door and was then in the room. She just stood at the code field the whole time and waited for us to enter our code and our luggage. So beware of scammers! The situation was too unsafe for us and unfortunately we couldn't use the locker. Waste of money.
Response from CITY-LOCKER Paris
Hi Sophia, thank you for using our lockers and we are really sorry that you had a bad experience. However, our hotline is reachable in case of any problems and we could have helped you with this situation. Furthermore, although we understand the embarrassment of your situation, we can’t be held in charge of people’s behaviors. We wish you a great day from all City-Locker’s team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
I had a setback that forced me to cancel my order and I asked for a full or partial refund. This was refused.
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Response from CITY-LOCKER Paris
Hello As indicated in the General Terms and Conditions of Sale and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/11/2022
Quite cumbersome process when you are in a hurry.
Response from CITY-LOCKER Paris
Hello thank you for your message We don't understand what you call cumbersome process the reservation is made online in less than 2 min (and you can do it in advance) and when you arrive on site you just have to enter the code at the door to open it then the code of your locker to open it. 'open. while respecting the code indicated so there is nothing complicated
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/11/2022
I would have given 5 stars but I had to put five times the combination to unlock the locker because it did not open.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/11/2022
Useful and easy to book. However, the building entry system is badly designed and hard to use - myself and another customer I met there both wasted 10-15 mins trying to get the door open. Locker doors worked well.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, in the event of any problem, you can join us directly on our hotline : +33 1 44 59 84 04 or by e-mail at : [email protected], we will answer you as soon as possible. We hope to see you again in one of our storages very soon ! Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2022
Very practical locker. It's just a shame that, by default, the site where you place your order offers to rent 2 lockers... As a result, if you read too quickly, you rent 2 lockers instead of just one. I bet this happens a lot, and it's not very honest!
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Response from CITY-LOCKER Paris
Hello Thank you for your feedback We are very surprised by your feedback. At NO time do we impose the number of lockers rented, it is up to you to choose the address, dates and number of lockers before validating and by default the number of lockers is on 1. You must have done the search for the rental of 2 lockers and your browsing history has retained this number as I can guarantee and you can do the test on different computer, tablet or phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2022
It's a great idea and a great service, as you don't have to carry your luggage around with you. On the other hand, it works in situ, but you have to hang on! The buttons aren't very sensitive, and the bios are inaudible. Clearer instructions would be a big plus!
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Response from CITY-LOCKER Paris
Hello Vincent, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may encounter. In the event of a technical problem, our hotline can help you open your locker or send you a technician. To open the lockers, simply follow the instructions written just above the keypad: Use your code slowly with the # keys.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 28/10/2022
Location was alright and the instructions were easy to follow. But 12€for not even half a day is quite a lot...
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 31/10/2022
I found it was very expensive (way more than the advertising said: 15€ per locker, when the ad stated "from 2€"). But we were already there with our luggage, so we paid for it. Instructions were not clear enough and we did not know how to operate. Fortunately, with other people's help we were able to figure it out. When we picked up our luggage, we had to help other people with the same problem. On the positive side, the place was fine and the lockers in very good condition.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2022
Super convenient and very central.
But the entry code didn't work.
And too bad it closes at 10pm. Another hour would be great.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2022
Very good location, easy to get to. The lockers don't close properly, perhaps they should be refurbished.
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/10/2022
Site was ok although old
Response from CITY-LOCKER Paris
thank you for your feedback which allows us to evolve
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/10/2022
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/09/2022
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Response from CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/09/2022
15€ from 8:00 to 20:00 is too expensive
Response from CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/09/2022
The system is very good: easy, clean and fast. I don't rate with 5 because we had some problems going into tle place, It was very hard to open the main door using the numeric keyboard. Maybe it has broken.
Despite this, I'll use it again for sure because I like very much the system.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 18/09/2022
The location is quite scary for a firsttimer in Paris, just getting off the train, there are lots of colored people standing and walking around on the way to the locker. The place seems to be little India or something. The lockers are alright, enough for our 3 small luggages
Response from CITY-LOCKER Paris
Hello thank you for your message We are not responsible for the neighborhood life of the places where we are established. We're here to meet needs like yours when you find us. Rest assured the neighborhood is safe, we have never had any problems with our neighbors
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 21/09/2022
System worked well except the opening times are inconvenient and customer service was not very helpful.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 10/09/2022
Good service, but it should state the size of lockers. I booked much more space than I really needed.
Response from CITY-LOCKER Paris
Hello thank you for your message The size of the lockers is indicated on the site on the first page and on the reservation page... W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 15/09/2022
Booking the locker worked smooth. The lockers itself were large enough. The locks itself that close the locker door looked simple and easy to brake down.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/09/2022
Useful in the city and easy to access but the description was inaccurate, it said three pieces of luggages would fit, hardly fit one luggage and a bag.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/09/2022
It is quite pricy, 12 euros for one day. If you are in transit and literally want to leave your suitcase for a couple of hours, you still need to pay the full daily rate.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 04/07/2022
The idea is great, but too complicated to extend while you are not there and too expensive service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/08/2022
The dimensions mentioned on the website were different from the size of the locker allotted. We had planned to put 3 bags in our locker, but were forced to rent out an additional locker at the last minute, after depositing out 1st bag. Had we known this, we would have gone to a different service provider, who charge per bag
Response from CITY-LOCKER Paris
Hello thank you for your message I want to reassure you that the dimensions indicated on our site are the dimensions of our lockers. W 48 cm x H 61 cm x D 85 cm are the dimensions of a rented locker. You should make sure that your luggage(s) will fit in this locker. Depending on the size of your luggage, you can store up to 3 cabin suitcases in 1 locker.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2022
The service is good, but the cost of 15 euros for 5 h 30 of deposit seemed high to me. Could a sliding scale be considered for a few hours rather than a few days?
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/08/2022
Late response
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 18/08/2022
Wi-Fi wasn’t work and we can’t go inside for a long time
Also was little bit garbage in it
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/08/2022
It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/08/2022
Locker was safe due to double key protection (one at the door and one for the locker)
Price was too much (it costs 15 €) per day
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/07/2022
The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Response from CITY-LOCKER Paris
Thanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage :) The google link you have on your booking confirmation helps you find the location.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/07/2022
We had to climb the stairs from East Station. It was very hard for us.
Response from CITY-LOCKER Paris
hello thank you for your message we would like to point out that the stairs are not in Citylocker, nor in front... This is the route you took to get to Citylocker and there's not much we can do about it.
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