Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 992 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

4 star reviews

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Verified Buyer

Published on 25/04/2023 à 09h55 following a purchase from 20/04/2023

Good central location.

Acheteur Vérifié

Published on 24/04/2023 à 14h02 following a purchase from 10/04/2023

....

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Verified Buyer

Published on 24/04/2023 à 01h08 following a purchase from 19/04/2023

The ease of rental and customer service was really great, I stopped short of ficing five stars because upon return both me and another customer had trouble opening our lockers, which put me in a state of panic. That being said, I called the emergency service and they were able to converse with me in English and help resolve my issue in a very timely manner. I would use city locker again.

Acheteur Vérifié

Published on 23/04/2023 à 18h26 following a purchase from 17/04/2023

Todo perfecto. La única pega que el cierre de la puerta general estaba roto y la puerta está abierta para todo el mundo...

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Verified Buyer

Published on 21/04/2023 à 14h21 following a purchase from 12/03/2023

Good Experiences.

Acheteur Vérifié

Published on 20/04/2023 à 17h15 following a purchase from 16/04/2023

The main access door was not locked

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Verified Buyer

Published on 20/04/2023 à 10h01 following a purchase from 11/04/2023

Rented a locker on two different days in two different locations in Paris. Both times the code wasnt emailed to me automatically so I had to email support to get it but they responded quickly. The Gare du Nord lockers are not in the station (about a 5 min walk away).

Verified Buyer

Published on 19/04/2023 à 10h55 following a purchase from 09/04/2023

Buena ubicación y fácil procedimiento todo a través del móvil. Las taquillas son muy grandes caben varias mochilas. Lo único que el precio por día 15€ me resulta alto.

Verified Buyer

Published on 19/04/2023 à 09h33 following a purchase from 14/04/2023

Technisch hat alles super geklappt - den Preis fand ich allerdings für ein paar Stunden sehr hoch.

Acheteur Vérifié

Published on 18/04/2023 à 22h26 following a purchase from 13/04/2023

Very good except that to open my locker when I left I entered the code 4 times and it wouldn't open. I panicked a bit. For the rest, well secured

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Response from CITY-LOCKER Paris Published on 19/04/2023

Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.

Acheteur Vérifié

Published on 18/04/2023 à 15h50 following a purchase from 13/04/2023

Location not too far from the metro. More reassuring than entrusting my luggage to a store. Unbeatable price for 4 pieces of luggage (normally 5 to 6 euros per piece).

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Verified Buyer

Published on 17/04/2023 à 23h50 following a purchase from 08/04/2023

Worked and reliable. Good availability for a last minute booking

Verified Buyer

Published on 14/04/2023 à 17h32 following a purchase from 05/04/2023

It's convenient. Easy to check in. But the locker only fits 3 luggages instead of 4 as advertised.

Verified Buyer

Published on 14/04/2023 à 14h06 following a purchase from 08/04/2023

Good

Acheteur Vérifié

Published on 13/04/2023 à 23h46 following a purchase from 03/04/2023

I would have liked to have been able to choose a lower locker as I was travelling alone and I am a woman of a certain age so it would have been difficult to fit a heavy suitcase in an upper locker.

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Response from CITY-LOCKER Paris Published on 14/04/2023

Thank you Nathalie for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. Our hotline available from 8:00 to 22:00 could have helped you change lockers. Please do not hesitate to contact us again. Thank you for your patience.

Acheteur Vérifié

Published on 13/04/2023 à 15h24 following a purchase from 08/04/2023

No tuve problemas con el francés pero se agradecerían otros idiomas

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Response from CITY-LOCKER Paris Published on 13/04/2023

Hello Beatriz, Thank you for your opinion, We would like to inform you that other languages are available on the CityLocker's website (English, Italian, German, Japanese, Spanish, Brazilian). We wish you a great day and hope to see you back in one of our storages very soon !

Verified Buyer

Published on 13/04/2023 à 12h12 following a purchase from 07/04/2023

Everything ok - only one problem: we had to try several times to get into the shop.

Verified Buyer

Published on 06/04/2023 à 20h29 following a purchase from 01/04/2023

Very easy to book and pay.

Acheteur Vérifié

Published on 06/04/2023 à 19h24 following a purchase from 28/03/2023

control, easy access to the locker

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Verified Buyer

Published on 05/04/2023 à 14h41 following a purchase from 01/04/2023

Very easy and good location

Acheteur Vérifié

Published on 04/04/2023 à 10h36 following a purchase from 26/03/2023

I didn't manage to use my code to open the front door, but fortunately there were a lot of people around, which made things easier. Very practical for 4 suitcases.
I'll use it again.

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Verified Buyer

Published on 28/03/2023 à 20h51 following a purchase from 09/03/2023

Having to make an account and all that is a hassle, specially when you are in a hurry and you must have internet access, there is no physical person to assist, but location is convenient, not far from subway. The lockers are clean and location easy to find.

Verified Buyer

Published on 28/03/2023 à 17h20 following a purchase from 24/03/2023

I loved using City Locker! I only wish it was available for a few hours instead of the entire day....

Acheteur Vérifié

Published on 24/03/2023 à 11h47 following a purchase from 19/03/2023

It works

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Response from CITY-LOCKER Paris Published on 24/03/2023

Hello, thank you for using our service and for your feedback. As we are constantly striving to improve our quality of service, please let us know if you have encountered any difficulties, so that we can rectify any malfunctions and make improvements. Thank you very much.

Verified Buyer

Published on 24/03/2023 à 08h41 following a purchase from 19/03/2023

very smart design and i felt very secure leaving my bags there, however it was a bit difficult to find

Acheteur Vérifié

Published on 23/03/2023 à 18h58 following a purchase from 19/02/2023

The order went very well

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Response from CITY-LOCKER Paris Published on 24/03/2023

ANNE-CLAIRE We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Verified Buyer

Published on 22/03/2023 à 22h01 following a purchase from 16/03/2023

Its very easy to use. Instruction is clear. Wish it was little bit closer to station. Not easy to carry big luggages on those sidewalks. But overall its good options to have.

Verified Buyer

Published on 22/03/2023 à 14h42 following a purchase from 12/03/2023

Good service. Too bad it closes so early (10pm)

Verified Buyer

Published on 21/03/2023 à 20h07 following a purchase from 16/03/2023

To fare away

Response from CITY-LOCKER Paris Published on 23/03/2023

Hello Wolfgang, thank you for your opinion, However, CityLocker Gare du Nord is located exactly between the two train stations ( 7 min (550m) to Gare du Nord and 5 min (400m) to Gare de l'Est) so we don't really understand from what place we are to far away. CityLocker's team wish you a great day.

Acheteur Vérifié

Published on 21/03/2023 à 19h45 following a purchase from 12/03/2023

Good

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Acheteur Vérifié

Published on 21/03/2023 à 18h55 following a purchase from 16/03/2023

Good, practical.

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Verified Buyer

Published on 20/03/2023 à 13h00 following a purchase from 16/03/2023

It’s $15 per locker not $2, they discount the more days you get. Kinda misleading but hey welcome to Paris hope you brought your entire savings. $5 for water.

Verified Buyer

Published on 19/03/2023 à 22h26 following a purchase from 06/03/2023

Good solutio

Verified Buyer

Published on 19/03/2023 à 15h10 following a purchase from 10/03/2023

We used it for an evening flight after an early checkout. It was very easy to use, easy navigation, and very helpful for us.
Only downside - from the website we got the impression the locker will be much bigger. no way we could fit 4 suitcases in this locker.

Verified Buyer

Published on 18/03/2023 à 15h03 following a purchase from 14/03/2023

Hjjbj

Acheteur Vérifié

Published on 15/03/2023 à 13h00 following a purchase from 11/03/2023

No problems to report, a discreet, easily accessible and practical place. The lockers are practical and can hold a lot of stuff, which is what I was afraid of, for a relatively affordable price for a day.

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Acheteur Vérifié

Published on 14/03/2023 à 18h56 following a purchase from 10/03/2023

Nothing to report regarding operation: no problems, easy to use and secure. Cost a little high.

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Response from CITY-LOCKER Paris Published on 15/03/2023

Helene Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.

Acheteur Vérifié

Published on 09/03/2023 à 21h27 following a purchase from 05/03/2023

We used this service just for the last day of our stay so as not to have our suitcases on our backs. The lockers are large (we still managed to fill them!). We had no trouble understanding how it worked, but we did have to explain the protocol to other non-French-speaking tourists.
A bit expensive for the service ... 15€ for a few hours ... a friend paid, if I'd been on my own I wouldn't have bought it and I'd have kept my two bags on my back ...

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Verified Buyer

Published on 09/03/2023 à 15h39 following a purchase from 05/03/2023

Pretty good. But should have hourly / half day rates.

Verified Buyer

Published on 07/03/2023 à 22h17 following a purchase from 27/02/2023

A little difficult to locate in a city you are not familiar.