The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Hello, I received my order but despite a promo code, I am asked to pay an additional €5 while it was just an exchange, so yes, I am disappointed.
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Response from clip-zip.com
Hello, The price varies depending on the slider model: there is indeed a difference of €4.8 between the smallest model and the largest model. If the price difference cannot be explained this way, please feel free to contact us by email to determine the reason and check if it is justified or not. Best regards, The Clip&Zip team.
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Annie M.
Rating: 2 out of 5
following a purchase from 25/01/2025
Although I respected the indicated dimensions, it does not correspond at all.
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Response from clip-zip.com
Hello, do not hesitate to contact us by email, with customer service, to find a solution to your problem, we would be happy to help you repair your product. Best regards, The Cli&Zip team.
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Harry P.
Rating: 1 out of 5
following a purchase from 24/01/2025
Easy to install except it doesn't hold, have to start over to put it back
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Pierre P.
Rating: 2 out of 5
following a purchase from 30/01/2025
missed this time, unusable down jacket
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Jean Pierre P.
Rating: 3 out of 5
following a purchase from 04/01/2025
my order wish was not satisfied
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Michael H.
Rating: 1 out of 5
following a purchase from 29/01/2025
Never again
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daniel S.
Rating: 3 out of 5
following a purchase from 20/01/2025
Information too long to inform about a stock shortage (I had to follow up) and delivery time from the post is also too long. Otherwise, the product is correct and meets my needs.
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Valérie D.
Rating: 2 out of 5
following a purchase from 28/01/2025
Good responsiveness in providing me with information on the model to choose, however I could not install the part in front of the cart and while tightening it with a clamp it broke. So, here I am back to square one. So, purchase for nothing in the end and relatively expensive too.
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NICOLE D.
Rating: 4 out of 5
following a purchase from 13/01/2025
Hello, the delivery was fine. The product is not great, does not fit the anoraks, not big enough
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Claudia B.
Rating: 3 out of 5
following a purchase from 25/01/2025
Good service and instruction to measure, fast delivery but the zipper doesn't work. So an expensive trial.....
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Pierre S.
Rating: 4 out of 5
following a purchase from 11/01/2025
nothing to report
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Stephane J.
Rating: 1 out of 5
following a purchase from 24/01/2025
impossible to install and the part broke!!
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Response from clip-zip.com
Hello, We apologize for this mishap. We invite you to contact us by email to initiate the after-sales service and receive a new model. Best regards, The Clip&Zip team.
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David D.
Rating: 1 out of 5
following a purchase from 24/01/2025
Sorry it didn't work, even damaged my zipper
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Response from clip-zip.com
Hello, We apologize for not being able to satisfy you with our product. Could you please send us photos of your zipper and the measurements taken to choose your model by email? It is possible that you did not have the model suitable for your zipper. We would be happy to help you by email to find a solution. Best regards, The Clip&Zip team
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Colette J.
Rating: 4 out of 5
following a purchase from 26/01/2025
The part was the right size.
Unfortunately, I couldn't install it
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Jean Luc M.
Rating: 2 out of 5
following a purchase from 27/01/2025
On parka impossible to raise
The zipper
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Response from clip-zip.com
Hello, It may be that the chosen model does not fit your zipper. Please feel free to contact us by email, we will be happy to advise you on the most suitable model. Best regards, The Clip&Zip team
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Anne A.
Rating: 4 out of 5
following a purchase from 19/01/2025
The repair worked perfectly,
however quite expensive.
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Pierre R.
Rating: 4 out of 5
following a purchase from 18/01/2025
Good product but there is room for improvement on delivery
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yvette L.
Rating: 4 out of 5
following a purchase from 20/01/2025
A bit unclear to find the right size and be sure of the color... But good quality product. Delivery times too long..
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ELISABETH B.
Rating: 4 out of 5
following a purchase from 06/01/2025
good order tracking
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Roman G.
Rating: 1 out of 5
following a purchase from 13/01/2025
Unfortunately, it does not work. I can't explain why? It seems so simple, but it does not work.
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Jean-Louis E.
Rating: 4 out of 5
following a purchase from 18/01/2025
Received on time. A bit expensive but works better than the Chinese ones. Only problem, due to their design, they have the pulling system a bit backward and it is more difficult to slide on the zip. Especially on a bag where there are few grips. Thank you anyway because I would not have been able to repair the closure otherwise.
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Annelies B.
Rating: 2 out of 5
following a purchase from 07/01/2025
Customer service has not responded for a week. I complained about the product because it did not fit. After two follow-ups, the same product was sent back to me, with a return label. For that, the second star. I wrote to customer service again and asked for a solution. No response. I have now accepted that the purchase was a waste of time and money. Even this survey, why am I being contacted in French, I do not speak French. I had to translate the questions with Google Translate. The picture below shows that I was indeed sent the wrong product twice.
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GUY D.
Rating: 2 out of 5
following a purchase from 22/01/2025
My item did not arrive quickly. I returned it for an exchange. I called 3 days ago. I was told it had arrived and would be processed as a priority. Since then, no news. I had requested an exchange, and I was told it was not possible because I had put the references of my new item inside. I would first get a credit note and I would have to reorder the item. To get it in 48 hours, they ask for 11 euros in shipping fees. That's huge.
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Laurent P.
Rating: 2 out of 5
following a purchase from 20/01/2025
Although the reception was quick, the quality of the product is mediocre, impossible to install. So I do not recommend
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Sabine F.
Rating: 1 out of 5
following a purchase from 19/01/2025
Order never received. Customer service does not respond.
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Nicolas M.
Rating: 3 out of 5
following a purchase from 05/01/2025
The idea of replacing the slider is good, but for a waterproof zipper (plasticized with return flaps) it does not work because it is too thick; in this case, you need to call a sewing workshop. Thank you anyway, the refund was accepted.
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Sarmiento G.
Rating: 1 out of 5
following a purchase from 18/01/2025
The product they sell does not work
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claude S.
Rating: 1 out of 5
following a purchase from 20/01/2025
the system does not work with a MONCLER parka zipper
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christine S.
Rating: 4 out of 5
following a purchase from 19/01/2025
Fast delivery, easy exchange/credit due to order error.
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Florence M.
Rating: 4 out of 5
following a purchase from 15/01/2025
Good
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Gregory M.
Rating: 1 out of 5
following a purchase from 28/12/2024
The slider broke after 2 weeks
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Andre B.
Rating: 2 out of 5
following a purchase from 25/12/2024
Clips well but does not close at all...
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Brigitte G.
Rating: 4 out of 5
following a purchase from 15/01/2025
Only one order received with a 10-day delay.
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rafel V.
Rating: 3 out of 5
following a purchase from 08/01/2025
The zipper I ordered did not work and they did not provide any solution.
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Yvon G.
Rating: 3 out of 5
following a purchase from 12/01/2025
Difficult to know which size of zipper to choose, I chose the wrong size even though you can return it for exchange, with shipping costs and the price of the item not advantageous
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Ramon T.
Rating: 1 out of 5
following a purchase from 10/12/2024
Hello, I did not receive the right model. Your measurement and description system is not good. Sorry.
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Response from clip-zip.com
Hello, We do not want your zipper to remain defective. That is why we invite you to send us photos of your zipper and measurements by email. We will then help you find the suitable model. We can then proceed with an exchange! Best regards, The Clip&Zip team.
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Annie V.
Rating: 4 out of 5
following a purchase from 09/01/2025
Always so satisfied with the products.
Always new items.
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henri Z.
Rating: 4 out of 5
following a purchase from 08/01/2025
I had made two orders on the same day.
These orders arrived in a single package.
However, I paid for shipping twice.
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Response from clip-zip.com
Hello, The shipping costs of the first order have now been refunded to you. Please feel free to report this kind of situation by email, so that we can find a solution. Best regards, The Clip&Zip team.
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Norbert G.
Rating: 4 out of 5
following a purchase from 31/12/2024
Very good: sent quickly and works well, only I need to search online how to open the clip-zip with the plastic tab (the tab was cracking).
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Laurent T.
Rating: 3 out of 5
following a purchase from 08/01/2025
The measurement is not correct, I think the measuring process may not be clear enough.
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