The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
The recommended size does not match. I followed the chart to find the right size for your closure sleeve. But the sleeve is too small! I am very disappointed with the service. Since the shipping costs for a return are not refunded! I do not recommend.
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Response from clip-zip.com
Hello,
After checking with you by phone and after consulting photos of your closure, I confirm that it is indeed the right size! The stops you have are double, that is why they are larger than the single stops, but the size is still correct, you can install them and it will work well.
Regarding return shipping costs, indeed we do not refund them, we are a small French company, we cannot afford to refund the shipping costs of every customer who requests a return. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2020
Fast shipping but the product leaves something to be desired.
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Response from clip-zip.com
Hello,
We are surprised by your comment.
Our sliders are made of zinc alloy, they fit 95% of closures.
Can you tell us what did not convince you?
If the chosen slider does not fit your type of closure, do not hesitate to contact us for an exchange.
Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
Ease of navigation on the site, quick response during exchanges and serious after-sales service. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Order arrived well. Compliant with the request
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Fast and easy to use...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
good quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
just a little difficult to find the right slider
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Magical zipper slider product.
Delivery time very correct. And especially super after-sales service (exchange after my mistake on size)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Great principle!!!
Not enough explanations to set it up!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
First order unsuitable (half at fault, size search scale imprecise, plan to have a caliper)
Second order, one slider out of two defective
Shipping costs refunded as agreed
Problem contacting you by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
Order received quickly and compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2020
I made a first order a year ago. The product (zipper attachment) broke so I made another order specifying my problem. No one contacted me to ask for explanations. So yes, it's not a fortune but if every year I have to invest 10€, it will get expensive in the end.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Despite a tracked letter, I had to wait more than ten days to receive the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2020
the site is very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2020
Announced delay under 24h even with a Colissimo invoice delivery.... Order on 24/08 at 4 PM and still not delivered on 27/08!!!
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Response from clip-zip.com
Hello,
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
After buying a product of the wrong size at a supermarket, I followed the website guide to purchase another model just as ineffective for repairing the zipper of my jeans.
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Response from clip-zip.com
Hello, If you need help finding the right reference you can send us a photo of the zipper by email at [email protected] Don't hesitate to contact us if needed. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2020
the videos are always flattering but the actual use is much less
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Complicated to find the right model
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2020
The clip&zip choice grid is not reliable. I had to return the parts that did not fit the backpack. The package arrived in my absence. When I tested it, the 15-day return period had passed. I still returned the lot. I am still waiting for news from them.
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Response from clip-zip.com
Hello, We indeed have a 15-day return period for products but we are flexible on exchanges, we understand that the deadline is short and sometimes deliveries are delayed. So we allow exchanges even after 15 days. However, we are surprised by your comment on 06/08 as we refunded your order on 30/06 when we received the sliders. You can therefore order the good sliders, your return request was indeed processed. If you have any questions you can write to us at [email protected] Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2020
The clip did not fit even though the size of the zipper is indeed the one I had identified. As for the slider, it crushed when I applied pressure with pliers to crimp it. I must not have the knack but in any case, that's 25 € lost.
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Response from clip-zip.com
Hello,
Regarding the size of the slider or the sleeve box we can help you if you have a photo of the zipper: [email protected]
However, the damaged slider cannot be replaced as it is strongly discouraged to use pliers to close the slider, it is closed with fingers with a little pressure and if the size is correct that is enough. Pliers deform the slider and also damage the teeth of the zipper.
If you need help finding the right reference you can send us a photo of the zipper by email.
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Good site, but I had a bit of trouble finding the right size for the zip.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2020
Rather effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Ergonomic and easy to use site. Spot on video tutorials.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
well received my product, within the deadlines
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2020
Order, delivery nothing to complain about except that the videos presented to show how to set up the slider are not very demonstrative.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
it's not easy to find the right size of zip, but the site remains quite clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
I removed one star because of the unfinished messages I received and the spam aspect to give our opinion immediately after the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Very easy to assemble, the clip loop could be thicker.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2020
The site is clear, you can easily find what you are looking for.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
Sending anything. This allows the company to collect several orders before getting the right model.
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Response from clip-zip.com
Hello,
We do not understand your comment.
We have shipped the ordered products with each order.
If the customer receives the wrong slider by mistake, we replace it at our expense.
Please provide more explanations on this rating and this comment which are not justified.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Perfect, I was able to repair my broken zipper.
However, I find it unfortunate to pay shipping costs twice for 2 clips received in the same package. It really doesn't weigh much....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
Does not work
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Response from clip-zip.com
Hello,
It may be a reference error?
Please feel free to send us a photo by email of the zipper, we can guide you to the right slider: [email protected]
You can exchange it for the correct reference
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Always a little problem with the measurements
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
the product does not work
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Response from clip-zip.com
Hello,
Do not hesitate to contact us if you need help finding the right slider: [email protected]
You can also send photos of the closure to be repaired and we will guide you to the right slider.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Assembly instructions are really not satisfactory and I wonder how I will set it up
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Response from clip-zip.com
Hello,
Do not hesitate to contact us by email or phone if you need help with the installation.
We have many videos, tutorials, and tips on the site that can also help you.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2020
Hello, it's not great, big problem to make it hold despite buying the same item twice, so I'm changing the closure and incurring more costs
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Response from clip-zip.com
Hello,
It is true that installing a casing and a sleeve at first can be a bit difficult.
The best is to test on a garment that you no longer use by taking several units of casing and sleeve.
The smaller and thinner the pieces are, the more they will tend to deform quickly.
The trick is to crimp little by little without forcing too hard at the beginning.
We are sorry that your repair was not successful with the replacement casing and sleeve.
We remain available if needed, do not hesitate.
Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2020
The site is very well made, with all the info to choose your slider, without making mistakes
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