Customer reviews of clip-zip.com

9,1 /10

Based on 13 109 published reviews

5 10k 77% 4 1 681 13% 3 569 4% 2 290 2% 1 538 4%

Summary of reviews

The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 27/01/2020 à 16h12 following a purchase from 23/01/2020

Good but explanations too limited

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Acheteur Vérifié

Published on 27/01/2020 à 15h11 following a purchase from 23/01/2020

The principle is perfect just like the sending and receiving, but on the site, it's difficult for a novice to choose the right size and type! You order a bit blindly, I find.

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Acheteur Vérifié

Published on 26/01/2020 à 19h14 following a purchase from 23/01/2020

Good explanations for product selection

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Acheteur Vérifié

Published on 25/01/2020 à 15h39 following a purchase from 21/01/2020

Tool provided to open the broken zip and zip that breaks during handling to lock it after installation. So, I will not order this product again.

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Response from clip-zip.com Published on 28/01/2020

Hello, If the slider breaks during installation, it is defective, and we replace defective products. You can contact customer service to receive a new one.

Acheteur Vérifié

Published on 24/01/2020 à 07h38 following a purchase from 28/12/2019

Fast delivery

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Acheteur Vérifié

Published on 23/01/2020 à 22h54 following a purchase from 02/01/2020

very well explained for choosing

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Acheteur Vérifié

Published on 23/01/2020 à 12h42 following a purchase from 06/01/2020

The site itself is interesting

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Acheteur Vérifié

Published on 21/01/2020 à 14h20 following a purchase from 07/01/2020

Very fast delivery, well done and thank you! All the info is there but a bit difficult to choose the size. A video tutorial would be welcome.

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Acheteur Vérifié

Published on 21/01/2020 à 13h50 following a purchase from 17/01/2020

Fast delivery

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Acheteur Vérifié

Published on 21/01/2020 à 07h57 following a purchase from 17/01/2020

the video is not explicit enough for the zip assembly

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Acheteur Vérifié

Published on 20/01/2020 à 11h39 following a purchase from 23/12/2019

Very fast delivery. Product as described unfortunately the repair is not as reliable as I would have liked, my jacket continues to open by itself.

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Acheteur Vérifié

Published on 19/01/2020 à 09h26 following a purchase from 02/01/2020

Ingenious, but not easy to know the size of the slider, I made a mistake on my first order and I used the guide you sent with the sliders and there it was perfect

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Acheteur Vérifié

Published on 19/01/2020 à 00h59 following a purchase from 15/01/2020

Received in a different color than ordered.
Poor quality: part broken during installation.

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Response from clip-zip.com Published on 24/01/2020

Hello,
I see that you have contacted customer service to resolve this issue, we are sorry for the color error.
Best regards

Acheteur Vérifié

Published on 18/01/2020 à 18h01 following a purchase from 16/01/2020

I can't get the right dimension yet the slider is number 5

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Acheteur Vérifié

Published on 18/01/2020 à 17h57 following a purchase from 13/01/2020

a fast service

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Acheteur Vérifié

Published on 18/01/2020 à 16h00 following a purchase from 14/01/2020

The size of the slider is correct, however my zipper problem is not resolved. I have to push (accompany) the slider so that the teeth do not open when I close my bag.

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Acheteur Vérifié

Published on 18/01/2020 à 13h02 following a purchase from 15/01/2020

I ordered 2 sleeves and 2 cases for zipper and a slider that clips, the sleeve broke and the slider escaped from the zipper every time we closed the jacket, more than 16 € wasted between the merchandise and the very excessive delivery price. The only quality is that it arrived quickly.

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Response from clip-zip.com Published on 24/01/2020

Hello,
Do you have stop points on the zipper? Because the sliders are not supposed to escape from the zipper.
For the broken sleeve, do not hesitate to contact customer service who will replace it for you.
Best regards

Acheteur Vérifié

Published on 18/01/2020 à 11h03 following a purchase from 13/01/2020

Order arrived without any problem within the deadlines

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Acheteur Vérifié

Published on 16/01/2020 à 10h01 following a purchase from 24/12/2019

Very expensive and does not work with plastic zippers

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Response from clip-zip.com Published on 16/01/2020

Hello,
Our sleeve boxes work on all types of zippers: metal, plastic, nylon, and invisible. We install stops on plastic zippers almost every day, and it works without any problems.
Their price ranges from 2.90€ to 3.50€ which allows for very low-cost repairs.
Do not hesitate to send us a photo by email of your zipper, we can help you with the choice of the product or assist you with the installation ([email protected]).
Best regards

Acheteur Vérifié

Published on 14/01/2020 à 23h46 following a purchase from 12/01/2020

I found all the necessary explanations on the site to place the order, especially the size of the slider

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Acheteur Vérifié

Published on 14/01/2020 à 04h50 following a purchase from 09/01/2020

Site quite clear and fast delivery, no issues

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Acheteur Vérifié

Published on 13/01/2020 à 22h18 following a purchase from 09/01/2020

Transaction compliant, quick response

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Acheteur Vérifié

Published on 13/01/2020 à 09h51 following a purchase from 22/12/2019

Order received in good condition but in 2 packages and in 2 shipments..

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Acheteur Vérifié

Published on 09/01/2020 à 22h35 following a purchase from 07/01/2020

Good

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Acheteur Vérifié

Published on 09/01/2020 à 15h57 following a purchase from 02/01/2020

I am a seamstress, I received the slider for a client's jacket. The slider broke before I could give it to the client. So no repair and I am out 11 euros from my pocket, very very disappointed

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Response from clip-zip.com Published on 14/01/2020

Hello, at what stage did it break? How did you open it? Several factors come into play, do not hesitate to contact customer service.

Acheteur Vérifié

Published on 09/01/2020 à 14h28 following a purchase from 30/12/2019

Compliant in every way. Satisfied, simple reliable and effective.

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Acheteur Vérifié

Published on 08/01/2020 à 15h01 following a purchase from 04/01/2020

Quite good

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Acheteur Vérifié

Published on 07/01/2020 à 23h02 following a purchase from 06/01/2020

Well-designed site; the interactivity is very good and I easily found what I needed; the delivery is fast and inexpensive because the ordered product is compatible with a standard letter.

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Acheteur Vérifié

Published on 06/01/2020 à 18h54 following a purchase from 13/12/2019

Good navigation on the site, good delivery, good service but the order did not meet satisfaction.

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Acheteur Vérifié

Published on 06/01/2020 à 18h07 following a purchase from 28/12/2019

It's a shame that on the site there is no way to print a card like the one you sent me that allows you to choose the slider well. I keep this card carefully for future purchases.

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Response from clip-zip.com Published on 16/01/2020

Hello,
It is indeed possible to print a card from the site with the references in real sizes, identical to the one you received upon delivery.
Here is the link if needed:
https://www.clip-zip.com/fr/page/carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite
Best regards

Acheteur Vérifié

Published on 05/01/2020 à 22h21 following a purchase from 15/12/2019

I had to order 2 times because the first one was too small; and yet the measurement was correct; I didn't return it because the shipping costs would have been significant compared to the small value

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Acheteur Vérifié

Published on 05/01/2020 à 17h51 following a purchase from 26/12/2019

Perfect

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Acheteur Vérifié

Published on 04/01/2020 à 12h25 following a purchase from 30/12/2019

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Acheteur Vérifié

Published on 31/12/2019 à 07h08 following a purchase from 26/12/2019

I ordered 2 replacement sliders and received only 1. The one I received is too small because the instructions for ordering on the site are not precise enough. Very disappointed

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Response from clip-zip.com Published on 03/01/2020

Hello,
If your order was incomplete, please make a complaint to customer service: [email protected]
If your slider is too small, you can proceed with an exchange to receive the next size up.
Best regards

Acheteur Vérifié

Published on 30/12/2019 à 08h55 following a purchase from 07/12/2019

I have printed the models, compared the size: too small. I ordered the next size up and it still doesn't fit.
The concept is interesting, too bad it didn't match for my jacket.

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Response from clip-zip.com Published on 03/01/2020

Hello,
We are sorry to hear that your trials were not satisfactory.
Please feel free to send us a photo of the closure by email:
[email protected]
We can guide you to the right product.
Best regards.

Acheteur Vérifié

Published on 30/12/2019 à 07h53 following a purchase from 06/12/2019

Too long wait

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Response from clip-zip.com Published on 03/01/2020

Hello,
We have sent you two emails to the address indicated on your customer account.
Indeed, you did not provide the delivery city and therefore we could not send the order.
Our first email was dated 09/12 and the second on 16/12.
We have not received any response to either the first or the second.
You can reply directly to one of our emails specifying the complete postal address, so we can ship your order.
Best regards

Acheteur Vérifié

Published on 29/12/2019 à 10h55 following a purchase from 22/12/2019

A bit of trouble placing the order

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Response from clip-zip.com Published on 08/01/2020

Hello,
Can you tell us more?
For next time, if needed, don't hesitate to call us at 03.55.87.06.67.
We can guide you step by step for the order.
Best regards

Acheteur Vérifié

Published on 26/12/2019 à 18h24 following a purchase from 20/12/2019

following the setup leaflet the product immediately broke.

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Response from clip-zip.com Published on 03/01/2020

Hello,
Did you use a tool to open it?
Best regards

Acheteur Vérifié

Published on 26/12/2019 à 14h08 following a purchase from 13/11/2019

Very good. Clear and easy.

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Acheteur Vérifié

Published on 19/12/2019 à 10h30 following a purchase from 01/12/2019

I wasn't sure I was getting the right case. Fast delivery as agreed.
Very satisfied.

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