Customer reviews of clip-zip.com

9,1 /10

Based on 13 109 published reviews

5 10k 77% 4 1 681 13% 3 569 4% 2 290 2% 1 538 4%

Summary of reviews

The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 01/06/2018 à 12h28 following a purchase from 27/05/2018

Nothing to complain about except for the sizes. Really not easy. I measured as recommended but not the right size.

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Acheteur Vérifié

Published on 29/05/2018 à 12h14 following a purchase from 24/05/2018

Top! Easy to set up, quick repair. A bit expensive for what it is (1 star less)... But it works well. And very fast delivery. Thank you

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Acheteur Vérifié

Published on 27/05/2018 à 12h21 following a purchase from 21/05/2018

Good

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Acheteur Vérifié

Published on 27/05/2018 à 12h09 following a purchase from 21/05/2018

The site itself is well made

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Acheteur Vérifié

Published on 22/05/2018 à 23h53 following a purchase from 10/05/2018

I did not choose the right size of closure, as I did not find it very clear on the site, 4/5 mm ok but where exactly is it measured? It just lacks a small diagram... otherwise happy that the shipping costs are not too expensive and received quickly

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Response from clip-zip.com Published on 28/05/2018

Hello,
For your next order, we recommend downloading our reference card which can be found here:
https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
It is in real size, you just need to print it and overlay it on your zipper to find the slider you need, and if you still have doubts, you can send us photos of your zipper by email: [email protected]
We will be happy to help you!
See you soon.

Acheteur Vérifié

Published on 22/05/2018 à 13h26 following a purchase from 17/05/2018

Delivered quickly, easy to use but the fourth slider "free" is...
Paid!
Not nice

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Acheteur Vérifié

Published on 22/05/2018 à 10h27 following a purchase from 13/05/2018

fast and serious

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Acheteur Vérifié

Published on 21/05/2018 à 14h03 following a purchase from 11/05/2018

the order is fine

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Acheteur Vérifié

Published on 21/05/2018 à 10h53 following a purchase from 15/05/2018

the product sold is not functional

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Response from clip-zip.com Published on 22/05/2018

Hello,
It may be that the ordered size is not the right one.
You can request an exchange and if needed we can help you find the necessary slider size, do not hesitate to contact us: [email protected]
See you soon.

Acheteur Vérifié

Published on 20/05/2018 à 01h49 following a purchase from 14/05/2018

Very good 4 stars because the zip catches a bit to see later. I recommend!

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Acheteur Vérifié

Published on 19/05/2018 à 18h12 following a purchase from 13/05/2018

very well done.

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Acheteur Vérifié

Published on 19/05/2018 à 14h45 following a purchase from 27/04/2018

Unidentified transfer
Delivery delay

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Response from clip-zip.com Published on 29/05/2018

Hello,
Orders where payment is made by transfer take a little longer to process.
We advise you for your next order if the payment remains the same to send us a transfer receipt by email as soon as the payment has been made: [email protected]
This will allow us to ship your items more quickly.
See you soon!

Acheteur Vérifié

Published on 16/05/2018 à 16h37 following a purchase from 03/05/2018

Unfortunately, I made a mistake in ordering the sliders, taking the smaller size (5C) it fits much better, the closure was repaired in a few minutes.

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Acheteur Vérifié

Published on 13/05/2018 à 22h17 following a purchase from 08/05/2018

Serious

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Acheteur Vérifié

Published on 13/05/2018 à 20h05 following a purchase from 07/05/2018

Good site

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Acheteur Vérifié

Published on 13/05/2018 à 01h23 following a purchase from 05/05/2018

No worries.

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Acheteur Vérifié

Published on 12/05/2018 à 20h07 following a purchase from 06/05/2018

The difficulty is finding the right size...

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Acheteur Vérifié

Published on 12/05/2018 à 19h24 following a purchase from 27/04/2018

Fast shipping and products conform to the description.

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Acheteur Vérifié

Published on 11/05/2018 à 09h06 following a purchase from 01/05/2018

functional, easy

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Acheteur Vérifié

Published on 06/05/2018 à 14h30 following a purchase from 30/04/2018

More precision for setting up the zip would be welcome...

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Acheteur Vérifié

Published on 05/05/2018 à 16h36 following a purchase from 22/04/2018

Very good

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Acheteur Vérifié

Published on 04/05/2018 à 19h03 following a purchase from 29/04/2018

Good

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Acheteur Vérifié

Published on 03/05/2018 à 14h01 following a purchase from 26/04/2018

I received my slider quite quickly but I am very disappointed because it does not work.
They offered me an exchange but I think I will have to pay again!

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Response from clip-zip.com Published on 04/05/2018

Hello,
Product exchanges will only cost you the shipping price.
Once the item is received in the store we will send your exchange at our expense and if there is a price difference between the two items we will refund the difference! If on the contrary the desired product is more expensive than the one originally purchased, we will send you a payment link, but generally this does not exceed 1.70€.
Here is the procedure to follow to exchange a product:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
Do not hesitate to contact us if you have any questions or if you hesitate in choosing the slider.
The Zlideon customer service

Acheteur Vérifié

Published on 02/05/2018 à 21h58 following a purchase from 19/04/2018

I am told that the package has been sent etc... and 8 days later still nothing and I am asked to wait until Monday and still nothing response: it is not normal. but it is still normal that I paid it seems like a nice scam I lost money it is like that but I will not advertise it because they don't care....

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Response from clip-zip.com Published on 03/05/2018

Hello,
We have shipped your package 2 times, we have reshipped it today with tracking, you will be informed of this tracking number very soon.
We apologize for these inconveniences.
Best regards,

Acheteur Vérifié

Published on 01/05/2018 à 13h33 following a purchase from 25/04/2018

It is more than unpleasant to order products on the site and barely after payment is completed (order validation, order, etc....) receive an email indicating out of stock without specifying which product thus delaying delivery. I immediately called customer service to possibly cancel my order (another site offered the same products): My contact person informed me that the main part of my order was in stock and would ship the next day. The next day, an email from customer service telling me there was a misunderstanding during our phone communication. When there is a stock shortage, they wait to receive the product to send everything. But (good point for them) he offered to send me the zips exceptionally or to accept to wait. I requested the shipment which I received the next day so 4 days after the order which is very good as a delay.
What is abnormal is to leave online products that they no longer have and not to inform the customer at the time of the order. Too bad.
Maybe one day I will receive the gel?

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Response from clip-zip.com Published on 04/05/2018

Hello,
We are sorry for the inconvenience caused.
Indeed normally an incomplete order cannot leave the store.
We made an exception for your order because it contained many sliders that we could ship immediately. During your call to the store, you asked us if the 5B were available and indeed they were, but you did not mention the gel that is why there was a misunderstanding.
We decided to make a commercial gesture for this product, you received an email giving you more information.
We remain at your disposal if needed.
The Zlideon customer service.

Acheteur Vérifié

Published on 30/04/2018 à 19h27 following a purchase from 23/04/2018

The delivery was fast. Thank you

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Acheteur Vérifié

Published on 29/04/2018 à 09h22 following a purchase from 23/04/2018

fast and careful shipping
but I ordered two sliders for a spiral closure of a bag and neither of them work. the slider moves but the closure does not close.

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Response from clip-zip.com Published on 04/05/2018

Hello,
We invite you to request an exchange from customer service: [email protected]
You can attach photos of the closures you wish to repair to receive help in choosing the right slider.
It may also be a manufacturing error of the product, if that is the case a replacement will be made free of charge.
Do not hesitate to contact us if needed.
The Zlideon Group.

Acheteur Vérifié

Published on 28/04/2018 à 18h01 following a purchase from 15/04/2018

Concise and effective

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Acheteur Vérifié

Published on 27/04/2018 à 12h50 following a purchase from 21/04/2018

Good site

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Acheteur Vérifié

Published on 25/04/2018 à 22h07 following a purchase from 19/04/2018

effective and practical

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Acheteur Vérifié

Published on 23/04/2018 à 15h56 following a purchase from 18/04/2018

The site itself is perfect!

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Acheteur Vérifié

Published on 23/04/2018 à 14h14 following a purchase from 18/04/2018

I haven't tried the product yet, but the delivery is really very fast and the explanations on the site are very clear..

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Acheteur Vérifié

Published on 22/04/2018 à 16h01 following a purchase from 17/04/2018

Perfect, conforms to my order

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Acheteur Vérifié

Published on 21/04/2018 à 16h26 following a purchase from 13/04/2018

good site and no problem getting informed advice

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Acheteur Vérifié

Published on 21/04/2018 à 14h50 following a purchase from 15/04/2018

Serious

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Acheteur Vérifié

Published on 21/04/2018 à 12h39 following a purchase from 16/04/2018

Slider ordered and received within three days. Not knowing which slider to choose, I asked for advice by email by sending a photo and the response was very quick. The installation of the slider is very simple and fast.

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Acheteur Vérifié

Published on 20/04/2018 à 19h54 following a purchase from 13/04/2018

the size evaluation is not the easiest

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Acheteur Vérifié

Published on 20/04/2018 à 16h17 following a purchase from 14/04/2018

site full of ideas, to consult

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Acheteur Vérifié

Published on 19/04/2018 à 12h45 following a purchase from 05/04/2018

Well-designed site.

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Acheteur Vérifié

Published on 15/04/2018 à 08h16 following a purchase from 01/04/2018

easy

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