The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Very pleasant phone support. But my error in the order which should have been corrected before delivery .. was not corrected (my mistake / color). Another point, the indication on my zipper was number 7, the support replied that the equivalent in our product is 5C .. the result works but not as well as the others (seems a bit tight, catches a bit) despite everything .. satisfactory
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R
R C.
Rating: 3 out of 5
following a purchase from 16/10/2024
The zip works but it is very hard to handle. Even adding a lubricant.
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R
R C.
Rating: 3 out of 5
following a purchase from 16/10/2024
The zip works but it is very hard to handle. Even adding a lubricant.
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V
V B.
Rating: 1 out of 5
following a purchase from 28/09/2024
I did not order the right product. I requested help by email: no news. I am left with a zip that I cannot use and that I paid 18 € :(
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V
V B.
Rating: 1 out of 5
following a purchase from 28/09/2024
I did not order the right product. I requested help by email: no news. I am left with a zip that I cannot use and that I paid 18 € :(
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M
M D.
Rating: 2 out of 5
following a purchase from 09/10/2024
the metal closure is not suitable
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M
M D.
Rating: 2 out of 5
following a purchase from 09/10/2024
the metal closure is not suitable
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A
A W.
Rating: 1 out of 5
following a purchase from 08/10/2024
The delivery time was very long and unfortunately, I received the wrong item.
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Response from clip-zip.com
Hello, we apologize for this delivery issue, please feel free to contact us by email for the return of the correct item. Best regards, The Clip&Zip team.
A
A W.
Rating: 1 out of 5
following a purchase from 08/10/2024
The delivery time was very long and unfortunately, I received the wrong item.
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Response from clip-zip.com
Hello, we apologize for this delivery issue, please feel free to contact us by email for the return of the correct item. Best regards, The Clip&Zip team.
M
M H.
Rating: 3 out of 5
following a purchase from 08/10/2024
It seems to be of good quality but I find it a bit expensive!! But I recommend
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M
M H.
Rating: 3 out of 5
following a purchase from 08/10/2024
It seems to be of good quality but I find it a bit expensive!! But I recommend
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J
J F.
Rating: 1 out of 5
following a purchase from 07/10/2024
Poor quality slider and not adaptable to my jacket, yet I took the same size as the old one (8C). Really disappointed.
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Response from clip-zip.com
Hello, Our sliders are made of zinc die-cast and are guaranteed for one year, which is a sign of quality. We are sorry that our product does not suit you. Have you contacted our customer service by email? If not, we remain at your disposal to assist you as best as possible.
J
J F.
Rating: 1 out of 5
following a purchase from 07/10/2024
Poor quality slider and not adaptable to my jacket, yet I took the same size as the old one (8C). Really disappointed.
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Response from clip-zip.com
Hello, Our sliders are made of zinc die-cast and are guaranteed for one year, which is a sign of quality. We are sorry that our product does not suit you. Have you contacted our customer service by email? If not, we remain at your disposal to assist you as best as possible.
N
N F.
Rating: 2 out of 5
following a purchase from 07/10/2024
Ordered 1 clip, returned because it was not the right one!
Reordered 1 clip, returned because still not right. Request for refund because difficult to find the right one
Otherwise the concept is not bad
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N
N F.
Rating: 2 out of 5
following a purchase from 07/10/2024
Ordered 1 clip, returned because it was not the right one!
Reordered 1 clip, returned because still not right. Request for refund because difficult to find the right one
Otherwise the concept is not bad
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M
M H.
Rating: 1 out of 5
following a purchase from 21/09/2024
Unfortunately not arrived and thus actually 1 star is too much
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M
M H.
Rating: 1 out of 5
following a purchase from 21/09/2024
Unfortunately not arrived and thus actually 1 star is too much
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A
A L.
Rating: 2 out of 5
following a purchase from 07/10/2024
the first order no problem. but for the work pants zipper, after 3 attempts, none fit..... I think some models lack precision. or maybe there are very specific zippers that you do not make and in that case it should be reported.
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Response from clip-zip.com
Hello, Have you contacted customer service for advice regarding your work pants zipper? If not, we would be happy to help you. Our sliders meet European standards and can therefore repair zippers that comply with these same standards, which represents the majority of them, but there may be exceptions, which is why our product is satisfaction guaranteed or your money back.
A
A L.
Rating: 2 out of 5
following a purchase from 07/10/2024
the first order no problem. but for the work pants zipper, after 3 attempts, none fit..... I think some models lack precision. or maybe there are very specific zippers that you do not make and in that case it should be reported.
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Response from clip-zip.com
Hello, Have you contacted customer service for advice regarding your work pants zipper? If not, we would be happy to help you. Our sliders meet European standards and can therefore repair zippers that comply with these same standards, which represents the majority of them, but there may be exceptions, which is why our product is satisfaction guaranteed or your money back.
Y
y N.
Rating: 1 out of 5
following a purchase from 22/09/2024
Never received the product
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Response from clip-zip.com
Hello, Our service contacted you by email on October 1, 2024, because your order was returned to us. We are forwarding this email so that we can find a solution to this delivery issue. Best regards, the Clip&Zip team
Y
y N.
Rating: 1 out of 5
following a purchase from 22/09/2024
Never received the product
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Response from clip-zip.com
Hello, Our service contacted you by email on October 1, 2024, because your order was returned to us. We are forwarding this email so that we can find a solution to this delivery issue. Best regards, the Clip&Zip team
T
T C.
Rating: 1 out of 5
following a purchase from 30/09/2024
I have already sent you a letter that went unanswered that I had not received the item.
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T
T C.
Rating: 1 out of 5
following a purchase from 30/09/2024
I have already sent you a letter that went unanswered that I had not received the item.
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G
G C.
Rating: 2 out of 5
following a purchase from 01/10/2024
For now I haven't managed to open the clip, I will contact the site.
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G
G C.
Rating: 2 out of 5
following a purchase from 01/10/2024
For now I haven't managed to open the clip, I will contact the site.
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G
G Z.
Rating: 1 out of 5
following a purchase from 30/09/2024
The product to repair the zipper does not hold... disappointing!
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G
G Z.
Rating: 1 out of 5
following a purchase from 30/09/2024
The product to repair the zipper does not hold... disappointing!
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R
R C.
Rating: 3 out of 5
following a purchase from 06/09/2024
Personalized advice but did not help find the right zipper, so useless purchase
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R
R C.
Rating: 3 out of 5
following a purchase from 06/09/2024
Personalized advice but did not help find the right zipper, so useless purchase
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T
T L.
Rating: 2 out of 5
following a purchase from 20/09/2024
Impossible to hold the tip and the closure box properly, even after 2 attempts. It really needs material that can be crimped correctly.
However, the purchased sliders are functional.
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T
T L.
Rating: 2 out of 5
following a purchase from 20/09/2024
Impossible to hold the tip and the closure box properly, even after 2 attempts. It really needs material that can be crimped correctly.
However, the purchased sliders are functional.
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J
J F.
Rating: 1 out of 5
following a purchase from 22/09/2024
Terrible, it doesn't work at all.
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J
J F.
Rating: 1 out of 5
following a purchase from 22/09/2024
Terrible, it doesn't work at all.
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A
A G.
Rating: 3 out of 5
following a purchase from 18/09/2024
Very good exchange service, efficient. But contrary to what is announced on the site, the zippers are not universal... Size XS is too small and size M is too large for the closure I wanted to repair.
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A
A G.
Rating: 3 out of 5
following a purchase from 18/09/2024
Very good exchange service, efficient. But contrary to what is announced on the site, the zippers are not universal... Size XS is too small and size M is too large for the closure I wanted to repair.
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O
O S.
Rating: 2 out of 5
following a purchase from 14/09/2024
In 2015, I managed to save a leather jacket... Now the product has changed, the bill is on me...
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O
O S.
Rating: 2 out of 5
following a purchase from 14/09/2024
In 2015, I managed to save a leather jacket... Now the product has changed, the bill is on me...
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F
F S.
Rating: 1 out of 5
following a purchase from 13/09/2024
I received a plastic bag containing only a small piece of red plastic. No zip in the bag! What a bad joke.. I called, left a message with no effect, also an email with no response. I am still waiting. Disappointing site, to be avoided.
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F
F S.
Rating: 1 out of 5
following a purchase from 13/09/2024
I received a plastic bag containing only a small piece of red plastic. No zip in the bag! What a bad joke.. I called, left a message with no effect, also an email with no response. I am still waiting. Disappointing site, to be avoided.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2024
The shipment of the order is careful and fast.
We had to return the order because it was not suitable.
The package has been pending for several weeks on the postal tracking, I wanted to contact Clip&Zip by phone and got no response.
I contacted by email and got no response.
Following a bad comment on their Facebook page, I received a response saying that my email was in the spam and had not been seen.
A week later, the refund is made and my package is still pending delivery according to the postal tracking.
I will not complain but it seems quite suspicious to me.
Transparency and process to review.
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