The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
The shipment of the order is careful and fast.
We had to return the order because it was not suitable.
The package has been pending for several weeks on the postal tracking, I wanted to contact Clip&Zip by phone and got no response.
I contacted by email and got no response.
Following a bad comment on their Facebook page, I received a response saying that my email was in the spam and had not been seen.
A week later, the refund is made and my package is still pending delivery according to the postal tracking.
I will not complain but it seems quite suspicious to me.
Transparency and process to review.
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T
t H.
Rating: 3 out of 5
following a purchase from 11/09/2024
Very good operation for orders, easy delivery. But unfortunately the product does not meet my expectations.
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t H.
Rating: 3 out of 5
following a purchase from 11/09/2024
Very good operation for orders, easy delivery. But unfortunately the product does not meet my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2024
Having trouble closing the zipper flat
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2024
Having trouble closing the zipper flat
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/07/2024
Not suitable, yet I chose size XS for a metal zipper, but it is still too big for the pants, and no time to return the received product.
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Response from clip-zip.com
Hello, You can return the product for exchange, we will take it into account. Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/07/2024
Not suitable, yet I chose size XS for a metal zipper, but it is still too big for the pants, and no time to return the received product.
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Response from clip-zip.com
Hello, You can return the product for exchange, we will take it into account. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2024
A bit expensive with shipping costs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2024
A bit expensive with shipping costs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2024
The order went well - I understood which sliders to order for my double bass cover (size 10) and they arrived on time. The installation was relatively simple, however the slider does not apply enough pressure on the closure which consequently opens behind the slider (unless you manipulate it by applying additional pressure on the back part at a 45-degree angle). It's not ideal. At least it works better than a broken slider but not as well as the original - I also find it quite expensive...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2024
The order went well - I understood which sliders to order for my double bass cover (size 10) and they arrived on time. The installation was relatively simple, however the slider does not apply enough pressure on the closure which consequently opens behind the slider (unless you manipulate it by applying additional pressure on the back part at a 45-degree angle). It's not ideal. At least it works better than a broken slider but not as well as the original - I also find it quite expensive...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2024
As the exchange is not possible - absence of the part of the right size - I am still waiting for the return refund.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2024
As the exchange is not possible - absence of the part of the right size - I am still waiting for the return refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2024
Website with terrible shipping and after-sales service, I receive the survey and the order after having paid for it on August 1st, as of August 22nd I still haven't received it, and worst of all, I spent a week and a half trying to contact them by message and got no response, moreover, due to the delay I requested my right of withdrawal and it's like talking to a wall. I definitely do not recommend buying anything here because you don't know if it will arrive, but they charged from the first day.
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Response from clip-zip.com
Hello, Sorry for these inconveniences. We sent 2 times the shipping and it got back 2 times. We reported it to the French portal services and refunded your order. Have a nice day, Clip&Zip
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2024
Website with terrible shipping and after-sales service, I receive the survey and the order after having paid for it on August 1st, as of August 22nd I still haven't received it, and worst of all, I spent a week and a half trying to contact them by message and got no response, moreover, due to the delay I requested my right of withdrawal and it's like talking to a wall. I definitely do not recommend buying anything here because you don't know if it will arrive, but they charged from the first day.
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Response from clip-zip.com
Hello, Sorry for these inconveniences. We sent 2 times the shipping and it got back 2 times. We reported it to the French postal services and refunded your order. Have a nice day, Clip&Zip
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
I still haven't received my package
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Response from clip-zip.com
Hello, Sorry for our late response. Indeed, you chose the click & collect mode to pick up in store. Were you able to contact us to request a postal delivery instead?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
I still haven't received my package
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Response from clip-zip.com
Hello, Sorry for our late response. Indeed, you chose the click & collect mode to pick up in store. Were you able to contact us to request a postal delivery instead?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2024
The information on the product dimensions was not provided on the site, only vague information was given, 'for large jackets and for camping tent closures'.
We could have expected something substantial. But no, it was material for closures for maximum small vests.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2024
The information on the product dimensions was not provided on the site, only vague information was given, 'for large jackets and for camping tent closures'.
We could have expected something substantial. But no, it was material for closures for maximum small vests.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
I have not received this order but my bank account has been debited for its amount!!!! TO WHOM IT MAY CONCERN!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
I have not received this order but my bank account has been debited for its amount!!!! TO WHOM IT MAY CONCERN!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
Order not received to date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
Order not received to date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
Closure cart received quickly but the hinge broke during opening with the wedge.
So not satisfied this time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
Closure cart received quickly but the hinge broke during opening with the wedge.
So not satisfied this time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2024
The website is good. But the zipper I ordered to repair a zipper did not work. I opened it as described. But the clipping did not work. When I then took a pliers, it broke into two pieces. A shame for the money it cost.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2024
The website is good. But the zipper I ordered to repair a zipper did not work. I opened it as described. But the clipping did not work. When I then took a pliers, it broke into two pieces. A shame for the money it cost.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2024
THE MEASUREMENT INFORMATION IS NOT ACCURATE. BY ORDERING ACCORDING TO THE INFORMATION ON THE SITE, IT TURNS OUT THAT THE RECEIVED ORDER DOES NOT FIT.....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2024
THE MEASUREMENT INFORMATION IS NOT ACCURATE. BY ORDERING ACCORDING TO THE INFORMATION ON THE SITE, IT TURNS OUT THAT THE RECEIVED ORDER DOES NOT FIT.....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2024
In the end, after various exchanges with the company Zlideon, the recommended product received from clip&zip is not suitable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2024
In the end, after various exchanges with the company Zlideon, the recommended product received from clip&zip is not suitable!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2024
Hello, I ordered on the site and although I took exactly the measurements requested to make my order none of the 3 ordered sliders fit on my softshell jackets. Money spent for nothing. I do not recommend this item at all.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2024
Hello, I ordered on the site and although I took exactly the measurements requested to make my order none of the 3 ordered sliders fit on my softshell jackets. Money spent for nothing. I do not recommend this item at all.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2024
Sorry, that doesn't work at all.
RE078408
Advertising with availability in Germany,
Back and forth with the address,
Reorder or wrong order, reorder then not possible, because the picture of the specific zipper is not enough, there must be a database etc.
Conclusion: Over 30.- wasted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2024
Sorry, that doesn't work at all.
RE078408
Advertising with availability in Germany,
Back and forth with the address,
Reorder or wrong order, reorder then not possible, because the picture of the specific zipper is not enough, there must be a database etc.
Conclusion: Over 30.- wasted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2024
Unfortunately, incompatible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2024
Unfortunately, incompatible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2024
The sticker does not stick well. And the zipper held for 5 openings of the bag. I am disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2024
The sticker does not stick well. And the zipper held for 5 openings of the bag. I am disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2024
I paid 30 euros for 2 clips 'size 5 and 8' to replace the clip of my zipper. In the end, the 8 was too big, it had to be removed, it broke!
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