The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
The stop sleeves fixed by tightening with a pliers (as recommended) detach after very few uses, particularly the incoming element. Renewed experience with the same result. Big disappointment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2024
The stop sleeves fixed by tightening with a pliers (as recommended) detach after very few uses, particularly the incoming element. Renewed experience with the same result. Big disappointment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2024
The product is perfect. However, it was only after ordering and paying that I received an email to learn that it was out of stock without any delay given. Customer service never responded to my requests and I never got the date info. Fortunately, it eventually arrived a few weeks later. It would be more honest to put the availability on the site and it would be good to have a real customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2024
The product is perfect. However, it was only after ordering and paying that I received an email to learn that it was out of stock without any delay given. Customer service never responded to my requests and I never got the date info. Fortunately, it eventually arrived a few weeks later. It would be more honest to put the availability on the site and it would be good to have a real customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2024
Product received late and not satisfactory disappointing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2024
Product received late and not satisfactory disappointing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2024
I am disappointed because the zip does not work, after installing it on the zipper it remains open when I move the zip. I took the smallest size, it should have been even smaller.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2024
I am disappointed because the zip does not work, after installing it on the zipper it remains open when I move the zip. I took the smallest size, it should have been even smaller.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2024
A message on the site without response, an email without response, a phone call with a voicemail that announces that the box is full
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2024
A message on the site without response, an email without response, a phone call with a voicemail that announces that the box is full
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2024
The bulb I ordered does not work. The other items, however, are very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2024
The bulb I ordered does not work. The other items, however, are very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2024
Useless product. Non-functional. Non-existent customer service. In short, avoid.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2024
Useless product. Non-functional. Non-existent customer service. In short, avoid.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2024
Too long delays.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2024
Too long delays.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2024
Huge delivery delay, normally 48h but out of stock it took 3 weeks for it to arrive at my place. The product is still functional but the metal is not of very good quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2024
Huge delivery delay, normally 48h but out of stock it took 3 weeks for it to arrive at my place. The product is still functional but the metal is not of very good quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2024
product error, then product not suitable, although I bought the right size, then repurchased a smaller size still not suitable regret spending twice 7.50
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Response from clip-zip.com
Hello, Did you not make an exchange? or a refund? don't hesitate to get back to us so we can resolve all this!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2024
product error, then product not suitable, although I bought the right size, then repurchased a smaller size still not suitable regret spending twice 7.50
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Response from clip-zip.com
Hello, Did you not make an exchange? or a refund? don't hesitate to get back to us so we can resolve all this!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2024
Fast and compliant product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2024
Fast and compliant product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
Hello, why only 3 stars? PROMO: 3 boxes/sleeves purchased = 1 free! I'm still looking for where the 4th one is!!!!!!!
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Response from clip-zip.com
Hello, Did you really put 4 products in the cart for it to be deducted? Feel free to get back to us to resolve this issue.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
very effective, thank you
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Response from clip-zip.com
very effective, thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2024
1 vest out of 4 could be repaired
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Response from clip-zip.com
Hello, Some sizes or types may not fit, feel free to contact our customer service who is there to help you find the right sliders for your zippers!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2024
1 vest out of 4 could be repaired
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Response from clip-zip.com
Hello, Some sizes or types may not fit, feel free to contact our customer service who is there to help you find the right sliders for your zippers!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2024
Hello,
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
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Response from clip-zip.com
Hello, did you contact our after-sales service to replace the broken products? You can reach us by email with the photos, and our form is also available where you can attach photos.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2024
Hello,
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
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Response from clip-zip.com
Hello, did you contact our after-sales service to replace the broken products? You can reach us by email with the photos, and our form is also available where you can attach photos.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2024
Not very responsive, a bit long the order delay, it's very expensive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2024
Not very responsive, a bit long the order delay, it's very expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2023
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2023
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2024
a request for exchange without response
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Response from clip-zip.com
Hello, I am sorry to hear that you did not receive a response.. Can you write to us at [email protected]?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2024
a request for exchange without response
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Response from clip-zip.com
Hello, I am sorry to hear that you did not receive a response.. Can you write to us at [email protected]?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2023
NEVER ANYONE AVAILABLE TO ANSWER THE PHONE...
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Response from clip-zip.com
Hello, Indeed we encountered telephone line problems, we apologize for that. Can you contact us by email so we can find a solution?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2023
NEVER ANYONE AVAILABLE TO ANSWER THE PHONE...
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Response from clip-zip.com
Hello, Indeed we encountered telephone line problems, we apologize for that. Can you contact us by email so we can find a solution?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2024
I bought two different clips for two different items. Neither worked despite the measurements taken as indicated on the site, I even printed the measurement card, checked the material, etc. I lost 20 euros. I am very disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2024
I bought two different clips for two different items. Neither worked despite the measurements taken as indicated on the site, I even printed the measurement card, checked the material, etc. I lost 20 euros. I am very disappointed.
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