Customer reviews of clip-zip.com

9,1 /10

Based on 13 109 published reviews

5 10k 77% 4 1 681 13% 3 569 4% 2 290 2% 1 538 4%

Summary of reviews

The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié

Published on 03/12/2023 à 16h01 following a purchase from 22/11/2023

Closure clip too tight, even an adult cannot operate it

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Acheteur Vérifié

Published on 30/11/2023 à 15h05 following a purchase from 21/11/2023

Does not work with my zipper.. and no response to my email and phone call. Refund request in progress..

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Acheteur Vérifié

Published on 28/11/2023 à 20h25 following a purchase from 20/11/2023

After a message regarding a wrong order, no response following a request for information or advice. Not very professional.

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Acheteur Vérifié

Published on 27/11/2023 à 08h41 following a purchase from 21/11/2023

On several occasions the site did not accept the postal code of my address: 54000 and I also had trouble validating my cart

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Acheteur Vérifié

Published on 11/11/2023 à 15h08 following a purchase from 04/11/2023

I paid an extra fee to receive my order in 48 hours. I placed my order on November 4, 2023. I received it on November 10, 2023. The deadline is not respected.

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Acheteur Vérifié

Published on 11/11/2023 à 10h18 following a purchase from 04/11/2023

Not recommended. Cheap junk and completely overpriced.

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Acheteur Vérifié

Published on 11/11/2023 à 08h59 following a purchase from 03/11/2023

Fixing bracket not wide enough does not take the fabric far enough and does not hold anyway here is for my part

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Acheteur Vérifié

Published on 07/11/2023 à 01h04 following a purchase from 31/10/2023

The links to the blog do not work - Page not found 404. Too bad.

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Acheteur Vérifié

Published on 24/10/2023 à 09h56 following a purchase from 11/10/2023

A scam simply, I never received the ordered product and silence from customer service since...

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Acheteur Vérifié

Published on 23/10/2023 à 16h14 following a purchase from 12/10/2023

Order not received and impossible to reach someone by email or phone: no one answers the email and the phone constantly goes to voicemail during business hours.

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Acheteur Vérifié

Published on 22/10/2023 à 21h42 following a purchase from 06/10/2023

Package never received, no response to my complaint. I do not recommend this site.

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Acheteur Vérifié

Published on 21/10/2023 à 14h55 following a purchase from 04/10/2023

Hello, I am happy with the products and I like the zip clip concept. However, I was disappointed because I forgot a product in my order. It is not possible to cancel immediately after or to modify an order. I therefore contacted customer service who told me to reorder the missing product, and that my shipping costs would be waived. Since then, no news, despite two follow-ups. It's not about the two euros of shipping costs, but on principle that I am disappointed.

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Acheteur Vérifié

Published on 21/10/2023 à 00h17 following a purchase from 06/10/2023

I ordered several sliders of different sizes but none work. I give two for the speed of the refund (knowing that the shipping costs are at my expense for both purchase and return). Really disappointed with the product.

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Acheteur Vérifié

Published on 20/10/2023 à 09h20 following a purchase from 15/10/2023

Order still not delivered, really way too long!!!

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Acheteur Vérifié

Published on 20/10/2023 à 09h16 following a purchase from 26/09/2023

Despite being the standard size for my jacket, the product did not match at all

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Acheteur Vérifié

Published on 19/10/2023 à 05h55 following a purchase from 12/10/2023

I did not receive the order

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Acheteur Vérifié

Published on 12/10/2023 à 14h11 following a purchase from 05/10/2023

Super navigation, super delivery except that I did not receive what I ordered

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Acheteur Vérifié

Published on 07/10/2023 à 19h55 following a purchase from 02/10/2023

mixed review because one of the two references is so small that it is complicated to install. And the site does not specify that the fabric must be impeccable for the repair with the sleeve to be possible; as a result, I threw away what I had purchased. On the other hand, during another purchase, I bought the sliders that clip on and they are not satisfactory in my opinion. Before, there were real replacement sliders and it was better!!

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Acheteur Vérifié

Published on 04/10/2023 à 13h21 following a purchase from 03/10/2023

Waiting for the new slider, the one purchased lasted me a few months.... we'll see how long the new one lasts....

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Acheteur Vérifié

Published on 22/09/2023 à 10h43 following a purchase from 17/09/2023

Package received on time, fortunately given the price of delivery..

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Acheteur Vérifié

Published on 17/09/2023 à 11h15 following a purchase from 12/09/2023

Very good regarding the order, however I had a discount voucher following an exchange and I could not use it: the code for this voucher was refused on the grounds 'cannot be used for this order'

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Acheteur Vérifié

Published on 15/09/2023 à 21h00 following a purchase from 09/09/2023

I did not receive the ordered product. I made a return for exchange, I am waiting for the ordered product

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Acheteur Vérifié

Published on 10/09/2023 à 09h49 following a purchase from 01/09/2023

I ordered three different sizes, none work, impossible to reach customer service. I do not recommend this product at all.

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Response from clip-zip.com Published on 11/09/2023

Hello, We are sorry to hear that none of the sliders fit.. have you been able to contact [email protected] by email? By phone, it takes longer.. You can send us photos of the zipper to be repaired, that will help us more. Best regards, Clip&Zip

Acheteur Vérifié

Published on 06/09/2023 à 10h56 following a purchase from 17/08/2023

After paying more for fast delivery, I was informed that the product is no longer in stock and that I have to wait.
I would have preferred, before paying for it, to be informed of the delays and that the product was not in stock.

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Acheteur Vérifié

Published on 04/09/2023 à 16h38 following a purchase from 30/08/2023

Hinge in closed position upon delivery and broke when opening

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Acheteur Vérifié

Published on 04/09/2023 à 15h05 following a purchase from 28/08/2023

The principle is good, the support for choosing the size of the clip to take is also very good. However, even if the size is correct, the zip slides difficultly, and it disassembles when you pull up the zipper.

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Acheteur Vérifié

Published on 21/08/2023 à 14h11 following a purchase from 13/08/2023

Goods arrived safely however did not meet expectations.

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Acheteur Vérifié

Published on 15/08/2023 à 11h18 following a purchase from 09/08/2023

Easy to understand

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Acheteur Vérifié

Published on 09/08/2023 à 13h24 following a purchase from 25/07/2023

Error on their part in the order, immediately emailed to inform them, no response, phone call, I was received very kindly but no solution given, I am still waiting for a promised message for a week.
I am really sorry for this lack of communication

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Acheteur Vérifié

Published on 07/08/2023 à 20h46 following a purchase from 02/08/2023

still nothing received and no news

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Acheteur Vérifié

Published on 03/08/2023 à 13h11 following a purchase from 30/07/2023

The clip arrives closed so hard to open that I forced it and finally broke it...10 euros wasted, I'm completely changing my zipper for 5 euros

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Acheteur Vérifié

Published on 02/08/2023 à 19h34 following a purchase from 29/07/2023

Site ok

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Acheteur Vérifié

Published on 28/07/2023 à 21h53 following a purchase from 22/07/2023

Difficult to determine the size of the zip to repair even with the sheet to compare.

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Acheteur Vérifié

Published on 23/07/2023 à 13h10 following a purchase from 16/07/2023

The slider worked 2 times, then it was impossible to close the zipper. Avoid, better to change the zipper directly especially for the price of the slider given its quality of operation.

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Acheteur Vérifié

Published on 14/07/2023 à 09h37 following a purchase from 07/07/2023

the order arrived quickly. The product, however, does not really suit a tarp or an external boat protection cover. It is very abrasive; metal on plastic is not an ideal combination. Moreover, the loop used to hold the zip is too small for a 10mm closure. For almost 20 euros with shipping, might as well change the whole closure. Too bad

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Acheteur Vérifié

Published on 06/07/2023 à 08h08 following a purchase from 29/06/2023

For now, the review is bad because the received slider does not open. I made a complaint and am waiting for a response.

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Acheteur Vérifié

Published on 26/06/2023 à 10h54 following a purchase from 29/04/2023

nothing received

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Response from clip-zip.com Published on 27/06/2023

Hello, were you able to contact customer service to resolve this issue? We invite you to write to them at [email protected] to quickly find a solution!

Acheteur Vérifié

Published on 11/06/2023 à 17h02 following a purchase from 04/06/2023

order not yet received????????

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Response from clip-zip.com Published on 27/06/2023

Hello, were you able to get a response from customer service? because your tracking indicates it was delivered to the mailbox on June 7, if this is not the case write to us so we can resend your order.

Acheteur Vérifié

Published on 08/06/2023 à 21h30 following a purchase from 30/05/2023

The site is very well made to encourage you to place an order but when you receive the zip clip the troubles begin

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Response from clip-zip.com Published on 27/06/2023

Hello, what troubles did you encounter? We are here to help you, the customer service will be happy to assist you!

Acheteur Vérifié

Published on 08/06/2023 à 14h46 following a purchase from 02/06/2023

.... ...

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Response from clip-zip.com Published on 27/06/2023

Hello, feel free to contact us if you need help at [email protected]