The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
The clip does not work, I sent explanations and photos and it is not the right clip to send
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Response from clip-zip.com
Hello,
Do not hesitate to contact us so we can find the right slider together.
Maybe you were not delivered the right slider that you ordered?
If that's the case, please call us and we can do what is necessary.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2020
Quite disappointed unfortunately a part of the sleeve broke, I recommended a second time and there I never received my order... I am still waiting really very disappointed
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Response from clip-zip.com
Hello! Normally we send 2 sleeves of the same size in case there is a mistake, wasn't there one? Don't hesitate to follow up with us if you haven't received your order, we are very responsive to emails! Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Difficult in choosing the right slider
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
Received quickly but of poor quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/11/2020
Order still not arrived after 1 week.
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Response from clip-zip.com
Hello,
You chose the longest delivery method we offer on our site. Normally, it is indeed a delivery in 3 to 5 working days, but since the health crisis, the deadlines are no longer guaranteed by postal services.
Thank you for your understanding.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2020
the two sleeves broke during tightening... very disappointed...
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Response from clip-zip.com
Hello,
We are sorry that the two sleeves broke during installation.
If the stops seemed too small and thin compared to the slider, do not hesitate to send us a photo by email of the zipper: [email protected]
We can help you find the right product for your repair.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2020
I bought sliders that clip for zippers. Despite wanting to ask for advice on the reference and check, by phone, the models do not work on my zipper. The order is of no interest to me and cost me an unnecessary expense...
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Response from clip-zip.com
Hello, none of the sliders fit your zipper? Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2020
hello, I returned it because it broke but when returning it I didn't put my address so I suppose I will receive nothing. regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2020
very disappointed does not work as expected, the zip does not hold
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Response from clip-zip.com
Hello, please feel free to show us a photo of the zipper in question, we can help you better and find the right slider: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Disappointed does not close at all on large zippers.
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Response from clip-zip.com
Hello, Maybe it's a reference error of the slider? You can send us photos of your zipper by email if you want us to help you find the right product: [email protected] Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2020
Product meets my expectations, very easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2020
Simple and quick for the order and the necessary item.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2020
I did not get satisfaction and, this is my last word and order Jean -Pierre.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
After refusing to publish my first review. I say it again for the second time. The product is unsuitable for my coat and is not the requested color. The positive point is that I received the product quickly.
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Response from clip-zip.com
Hello,
Your review does not concern your experience on our site, that is why it is automatically refused as it concerns the product and not the site... there are 2 types of reviews to help us improve our service, and the quality of the site.
We had replied to you, did you contact customer service to notify your problem? we are here to help you find the right slider and send you the correct product.
Have a good day,
Camille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
Material not solid after installation it detaches, even with a specialized glue.
The sleeve barely pinched shows a crack appearing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2020
Not so easy to find my way around. I made a first order where the case did not fit because it was too small even though it was the right measurements. I took a case with a zip and finally the sleeve delivered with the case broke when tightening it. So I am mixed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2020
Very good site, shipping on time, nothing else to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
the ordered slider 5A fits well with the metal closure of my jacket but does not work. I am returning this product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2020
The recommended size does not match. I followed the chart to find the right size for your closure sleeve. But the sleeve is too small! I am very disappointed with the service. Since the shipping costs for a return are not refunded! I do not recommend.
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Response from clip-zip.com
Hello,
After checking with you by phone and after consulting photos of your closure, I confirm that it is indeed the right size! The stops you have are double, that is why they are larger than the single stops, but the size is still correct, you can install them and it will work well.
Regarding return shipping costs, indeed we do not refund them, we are a small French company, we cannot afford to refund the shipping costs of every customer who requests a return. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2020
Fast shipping but the product leaves something to be desired.
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Response from clip-zip.com
Hello,
We are surprised by your comment.
Our sliders are made of zinc alloy, they fit 95% of closures.
Can you tell us what did not convince you?
If the chosen slider does not fit your type of closure, do not hesitate to contact us for an exchange.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
First order unsuitable (half at fault, size search scale imprecise, plan to have a caliper)
Second order, one slider out of two defective
Shipping costs refunded as agreed
Problem contacting you by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2020
Order received quickly and compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2020
I made a first order a year ago. The product (zipper attachment) broke so I made another order specifying my problem. No one contacted me to ask for explanations. So yes, it's not a fortune but if every year I have to invest 10€, it will get expensive in the end.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Despite a tracked letter, I had to wait more than ten days to receive the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2020
Announced delay under 24h even with a Colissimo invoice delivery.... Order on 24/08 at 4 PM and still not delivered on 27/08!!!
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Response from clip-zip.com
Hello,
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
After buying a product of the wrong size at a supermarket, I followed the website guide to purchase another model just as ineffective for repairing the zipper of my jeans.
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Response from clip-zip.com
Hello, If you need help finding the right reference you can send us a photo of the zipper by email at [email protected] Don't hesitate to contact us if needed. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2020
the videos are always flattering but the actual use is much less
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
Complicated to find the right model
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2020
The clip&zip choice grid is not reliable. I had to return the parts that did not fit the backpack. The package arrived in my absence. When I tested it, the 15-day return period had passed. I still returned the lot. I am still waiting for news from them.
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Response from clip-zip.com
Hello, We indeed have a 15-day return period for products but we are flexible on exchanges, we understand that the deadline is short and sometimes deliveries are delayed. So we allow exchanges even after 15 days. However, we are surprised by your comment on 06/08 as we refunded your order on 30/06 when we received the sliders. You can therefore order the good sliders, your return request was indeed processed. If you have any questions you can write to us at [email protected] Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2020
The clip did not fit even though the size of the zipper is indeed the one I had identified. As for the slider, it crushed when I applied pressure with pliers to crimp it. I must not have the knack but in any case, that's 25 € lost.
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Response from clip-zip.com
Hello,
Regarding the size of the slider or the sleeve box we can help you if you have a photo of the zipper: [email protected]
However, the damaged slider cannot be replaced as it is strongly discouraged to use pliers to close the slider, it is closed with fingers with a little pressure and if the size is correct that is enough. Pliers deform the slider and also damage the teeth of the zipper.
If you need help finding the right reference you can send us a photo of the zipper by email.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2020
Rather effective
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2020
Order, delivery nothing to complain about except that the videos presented to show how to set up the slider are not very demonstrative.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
Sending anything. This allows the company to collect several orders before getting the right model.
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Response from clip-zip.com
Hello,
We do not understand your comment.
We have shipped the ordered products with each order.
If the customer receives the wrong slider by mistake, we replace it at our expense.
Please provide more explanations on this rating and this comment which are not justified.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
Does not work
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Response from clip-zip.com
Hello,
It may be a reference error?
Please feel free to send us a photo by email of the zipper, we can guide you to the right slider: [email protected]
You can exchange it for the correct reference
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
the product does not work
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Response from clip-zip.com
Hello,
Do not hesitate to contact us if you need help finding the right slider: [email protected]
You can also send photos of the closure to be repaired and we will guide you to the right slider.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Assembly instructions are really not satisfactory and I wonder how I will set it up
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Response from clip-zip.com
Hello,
Do not hesitate to contact us by email or phone if you need help with the installation.
We have many videos, tutorials, and tips on the site that can also help you.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2020
Hello, it's not great, big problem to make it hold despite buying the same item twice, so I'm changing the closure and incurring more costs
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Response from clip-zip.com
Hello,
It is true that installing a casing and a sleeve at first can be a bit difficult.
The best is to test on a garment that you no longer use by taking several units of casing and sleeve.
The smaller and thinner the pieces are, the more they will tend to deform quickly.
The trick is to crimp little by little without forcing too hard at the beginning.
We are sorry that your repair was not successful with the replacement casing and sleeve.
We remain available if needed, do not hesitate.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
it's good but I would have preferred to be offered a higher-end model the tab is really light
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2020
Site and delivery correct but the product does not match what I hoped for.
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