The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Fast shipping, good quality items but the slider I ordered works very poorly even though I followed the selection criteria. Unusable on my zipper, very difficult to pull up... moreover, on a small slider, the grip is difficult and hurts the finger... disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
Terrible, it doesn't work!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
Too big.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2020
rather good even if the product is not very easy to choose so I took several
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2020
Delivery: the post is responsible, first delivery received 13 days after the order.
In the meantime, you sent me another one, which I also received, you told me to return it? Although the size is too big for a zipper and apparently it's the smallest! It can still be useful, I am willing to pay for the 2nd one at €6.25
Let me know how by credit card or a check?
Best regards Guy G.
The material looks good but not tested!
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Response from clip-zip.com
Hello,
Your review concerns a request to customer service, we invite you to contact us by email for this request: [email protected]
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2020
standard
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
The size of the zipper was not the right one despite comparing with the size guide.
I returned it and requested an exchange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2020
Visual not practical.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2020
The description of the items seems insufficient to me
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2020
Money thrown away it does not work and a broken slider
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Response from clip-zip.com
Hello,
Do not hesitate to contact us by email with more details: [email protected]
We will be able to help you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2020
I ordered 2 different zips, one of which size 3 corresponded to our jacket but disappointment upon receipt it did not work yet.
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Response from clip-zip.com
Hello,
Do not hesitate to ask for help by email by sending photos of the closure in question: [email protected]
We can help you find the right slider and exchange it for the correct reference.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/02/2020
Very expensive product. For the amount they charge for one unit, you can buy 30 of identical quality on other well-known platforms.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
I ordered 2 black sliders for plastic zippers and a stop box / sleeve. Order placed very easily and shipped quickly. Everything was indeed delivered very quickly but does not meet my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2020
Correct delivery, but does not work with nylon zippers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
Apart from the very convoluted order writing, the quick processing of this order and the delivery of the product seemed very efficient to me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2020
Expensive products that do not work
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Response from clip-zip.com
Hello, If the received products do not suit you, you can return them and request a refund within 15 days. The return procedure is on our site www.clip-zip.com Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2020
Not good because on screen it looks bigger so couldn't use it
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Response from clip-zip.com
Hello, If the product received is not suitable, you can exchange it within 15 days. Here is the procedure: https://www.clip-zip.com/fr/page/livraison-retour-produit If you need help finding the right slider, you can send us photos of your zipper by email at [email protected] Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Ordered well received. No issues
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2020
I ordered a sleeve for a coat and received a tiny sleeve.
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Response from clip-zip.com
Hello, You can ask for help from customer service. The sleeve boxes may seem small compared to the original sleeve box because they are not 'inflated'. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2020
Did not manage to use it, the demonstration photo is not well taken, not very visible. In short, I broke it trying to readjust it. I do not recommend it at all
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Response from clip-zip.com
Hello, It may not be the right size. You can ask for help from customer service by email who can assist you. Regarding the explanations, we offer a multitude of information on our site with videos, our blog, and the user manual provided upon delivery. Additionally, we remain available and reachable during our opening hours to assist you. Best regards, Clip&Zip
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
The stop I ordered does not fit, too bad that at the time of the order there are no dimensions of the stop.
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Response from clip-zip.com
Hello,
All dimensions regarding repair products for closures are listed on each product page. We are surprised that you did not find them.
If you need help or information for choosing a product, do not hesitate to contact us at 03.55.87.06.67 or by email at [email protected] before placing your order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2020
Poor quality product, I do not recommend it and I will see with 50 million consumers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2020
bad product
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Response from clip-zip.com
Hello,
If the cursor reference is not suitable for your type of closure, it is possible to exchange it for another reference.
If you need help determining which cursor would be right, you can send us photos of your closure by email at [email protected]
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Does not correspond to what I wanted
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
Yes OK
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2020
Bought three times and unfortunately the experience is effective only once out of three. Product a bit expensive for the quality and especially a customer service lagging behind what is currently done.
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Response from clip-zip.com
Hello,
Have you checked with our customer service for the choice of sliders? It may be a reference problem or defective slider. We are here to help you.
Regarding customer service, we do our best to respond to all requests as quickly as possible; when we receive your exchange request, the product is sent the same day.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
The principle is perfect just like the sending and receiving, but on the site, it's difficult for a novice to choose the right size and type! You order a bit blindly, I find.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2020
Tool provided to open the broken zip and zip that breaks during handling to lock it after installation. So, I will not order this product again.
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Response from clip-zip.com
Hello, If the slider breaks during installation, it is defective, and we replace defective products. You can contact customer service to receive a new one.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2020
the video is not explicit enough for the zip assembly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
Received in a different color than ordered.
Poor quality: part broken during installation.
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Response from clip-zip.com
Hello,
I see that you have contacted customer service to resolve this issue, we are sorry for the color error.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
The size of the slider is correct, however my zipper problem is not resolved. I have to push (accompany) the slider so that the teeth do not open when I close my bag.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
I ordered 2 sleeves and 2 cases for zipper and a slider that clips, the sleeve broke and the slider escaped from the zipper every time we closed the jacket, more than 16 € wasted between the merchandise and the very excessive delivery price. The only quality is that it arrived quickly.
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Response from clip-zip.com
Hello,
Do you have stop points on the zipper? Because the sliders are not supposed to escape from the zipper.
For the broken sleeve, do not hesitate to contact customer service who will replace it for you.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2019
Very expensive and does not work with plastic zippers
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Response from clip-zip.com
Hello,
Our sleeve boxes work on all types of zippers: metal, plastic, nylon, and invisible. We install stops on plastic zippers almost every day, and it works without any problems.
Their price ranges from 2.90€ to 3.50€ which allows for very low-cost repairs.
Do not hesitate to send us a photo by email of your zipper, we can help you with the choice of the product or assist you with the installation ([email protected]).
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2020
I am a seamstress, I received the slider for a client's jacket. The slider broke before I could give it to the client. So no repair and I am out 11 euros from my pocket, very very disappointed
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Response from clip-zip.com
Hello, at what stage did it break? How did you open it? Several factors come into play, do not hesitate to contact customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2020
Quite good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
Good navigation on the site, good delivery, good service but the order did not meet satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
I had to order 2 times because the first one was too small; and yet the measurement was correct; I didn't return it because the shipping costs would have been significant compared to the small value
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2019
I ordered 2 replacement sliders and received only 1. The one I received is too small because the instructions for ordering on the site are not precise enough. Very disappointed
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Response from clip-zip.com
Hello,
If your order was incomplete, please make a complaint to customer service: [email protected]
If your slider is too small, you can proceed with an exchange to receive the next size up.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2019
I have printed the models, compared the size: too small. I ordered the next size up and it still doesn't fit.
The concept is interesting, too bad it didn't match for my jacket.
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Response from clip-zip.com
Hello,
We are sorry to hear that your trials were not satisfactory.
Please feel free to send us a photo of the closure by email: [email protected]
We can guide you to the right product.
Best regards.
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