The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Hello,
We have sent you two emails to the address indicated on your customer account.
Indeed, you did not provide the delivery city and therefore we could not send the order.
Our first email was dated 09/12 and the second on 16/12.
We have not received any response to either the first or the second.
You can reply directly to one of our emails specifying the complete postal address, so we can ship your order.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
A bit of trouble placing the order
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Response from clip-zip.com
Hello,
Can you tell us more?
For next time, if needed, don't hesitate to call us at 03.55.87.06.67.
We can guide you step by step for the order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
following the setup leaflet the product immediately broke.
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Response from clip-zip.com
Hello,
Did you use a tool to open it?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
Order arrived very quickly
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2019
Delivery in 24h. The system is very simple, however they forget that those who buy this are not professionals. It was for a women's vest size S, and I ordered the 3-4, while it was a 5. I obviously broke it while trying to assemble it. When it was enough to look at the back of the zipper where the number is. Too bad it's not better explained.
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Response from clip-zip.com
Hello,
We explain in our product sheets and in our user guides that a number can be found behind the slider, as it is not always there, it varies according to the manufacturers. Sometimes there may be nothing written or there may simply be a letter.
Which part of the piece broke? You can make a request to customer service to find an arrangement.
Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2019
My package was delivered very quickly.. nothing to say about the delivery. However, very disappointed with the product
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2019
The provided cases are too small for the closure of a jacket. The teeth of the zipper are much thicker than the stop sleeve. Completely disappointed
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Response from clip-zip.com
Hello, Our sleeve cases are without frills as they are designed to fit all types of closures. They may therefore appear smaller than the original ones. There may also be a size issue. Please feel free to send us a photo of the closure and let us know if there is a number behind the back of your slider. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2019
I am unhappy, no matter how much I discuss online with you, you refuse my opinion because "The elements of the consumption experience description are not provided.". Yet I just sent you a photo! In short, if we are not happy, do you refuse the review????
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
Actually, I ordered a 5B and received an 8B...
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Response from clip-zip.com
Hello, Have you contacted customer service to rectify this error?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
well-made site, incomplete order (not rectified to this day)
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2019
GOOD RAZ
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2019
site: not very practical. delivery: correct.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2019
Although the site is easy to use and delivery is fast, the product is impossible to assemble.
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Response from clip-zip.com
Hello, if you need help we are at your disposal. Don't hesitate to contact us, you can also send us a photo of the zipper by email at [email protected] We can guide you to the right product, an exchange is still possible! Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2019
The indications for choosing the size do not allow receiving the adapted model. I measured the size of the zipper correctly and received a slider that is too small.
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Response from clip-zip.com
Hello, If you need help finding the right slider, you can send us photos of your zipper by email: [email protected] Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2019
Regarding the speed of shipping, it's impeccable. However, for the practical side of the small repair operation, I do not question the material, but I did not manage to change the casing which is bent and unusable on the jacket I wanted to repair the zipper. I think I should have pinched to fix the entire casing and not just one side (which is not specified in the video on your site). I think the mistake comes from there. So I ruined my purchase and my jacket is still not usable. :-(
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
I did not take the right size as the selection sheet shows the zippers but not the sliders. If I had been able to compare my slider, I would not have made a mistake.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2019
Site quite easy
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2019
too bad the product is of poor quality
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
A bit expensive.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2019
No shipping problems.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2019
The slider doesn't work at all, I want to return it and get a refund
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Response from clip-zip.com
Hello,
It may be the wrong size or it is a defective slider.
Do not hesitate to contact customer service to find the right slider and make an exchange if needed.
NB: returns are made within 14 days after the order date. You received a small double-sided card with your order that guides you through the return procedure.
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2019
Average, the system to insert it on the zipper is good, but there is a big problem because when you pull it to close it, it opens and does not close the zipper. I have to hold it closed with my two fingers to be able to close it. Needs improvement! Good luck. Mélanie
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2019
My credit card was hacked by a foreign company after my order with Clip-zip. According to the bank's studies, it is not Clip-zip directly but a company that hacked Clip-zip's data. Please strengthen your security.
The product was good and in good condition but it was the wrong format (my fault).
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2019
I returned an item and was never refunded!!
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Response from clip-zip.com
Hello,
Yes, the refund could not be made because the product was damaged upon receipt of your envelope.
The slider was unusable, its joint was completely loose. We had to throw it away.
That is why we could not proceed with the refund of the slider.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2019
Impeccable
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2019
not obvious at first glance to find the sizes
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2019
Zip not perfectly adapted to the slider.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
My clip held at first but not for long. I am a bit disappointed.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2019
Not sturdy enough.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2019
clear site, fast service, but quality of the material to improve.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
The choice of 3 types of zippers is insufficient. I took a motorcycle jacket because it was for a motorcycle jacket and the product is not usable.
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Response from clip-zip.com
Hello,
You can proceed with an exchange, we can help you find the right product.
Feel free to send photos of your zipper by email to [email protected]
Also check if behind the original slider you have a number written, that would indicate the right size.
The indications we give are generalities but there are always exceptions.
Don't hesitate to send us photos.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2019
The delivery was fast.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/09/2019
Unhappy with the product.
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Response from clip-zip.com
Hello, can you give us more details about what is not suitable? It is possible to make an exchange if the size does not fit. Or to make a refund. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2019
not enough explanations for changing the clips
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Response from clip-zip.com
Hello, Can you tell us the explanations you did not find? We have many articles on our site, as well as videos, but also the manual that is delivered with your order. Moreover, we specify several times on our site our availability to help you if needed. We are sorry for this comment, as we always do our best to help the customer choose the right product and use it. Do not hesitate to contact us or send us a photo of the item to be repaired. Have a nice day. Camille Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2019
Order error on my part, I needed 5C2 and not 4C2.
I'm going on a trip, I'll see about a new order when I return.
Sorry, I can't give a rating.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2019
Too difficult to find the right size
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Bad
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Response from clip-zip.com
Hello,
You may have a reference that is not suitable for the size of your zipper?
Do not hesitate to contact us, you can exchange within 15 days.
You can also send us photos of your zipper by email, this will help us guide you to the right slider: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2019
I gave one star because I couldn't give less… the clip is extremely fragile to the point that it broke as soon as it was placed on the zipper. I feel cheated and robbed, moreover I received no response from customer service after filing a complaint!!!
Strange
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Response from clip-zip.com
Hello,
As indicated in your other comment, we confirm that we have received your complaint from 07/07.
And we will respond to it very soon.
Thank you for your patience.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Deadline respected but no email confirmation of purchase or tracking of the package. This is very annoying
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
breaks on the first manipulation
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Response from clip-zip.com
Hello,
Our sliders are made of zinc, they are very resistant to wear and different climates.
However, when using the wrong tools or forcing too much to install them (for example, if the size is too small and you force it), it can indeed damage the slider. Especially small sliders because the smaller an item is, the more fragile it will be and it should be handled with care.
That is why we recommend every customer who needs help with installation or choosing their product to call us or send us photos by email of the zipper to be repaired.
We can guide you to the right products and we can also guide you step by step for installing a slider.
We also have many articles on the site, especially on the blog, with images and videos that can help you better understand how to install the slider.
Do not hesitate to contact us if needed: [email protected]
Best regards
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