The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Meh, I lost money and time because I have to reorder another size 8C (I had taken 5C) Yet with the size chart (useful because scale 1/1) and with my caliper to measure the zipper of my broken suitcase ... I couldn't do it even with a lot of perseverance! IT IS NOT EASY AT ALL TO CHOOSE THE RIGHT TYPE WITH THE RIGHT SIZE OF ZIP!!!
so I hope the other zip size 8C will arrive quickly before I go on vacation!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/06/2019
I still have not received the package
If nothing arrives in two days I will never order from you again
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Response from clip-zip.com
Hello,
If you have delivery issues do not hesitate to make a complaint to customer service: [email protected]
Our letters are delivered by La Poste, sometimes they may be a bit delayed, we are sincerely sorry.
Do not hesitate to send a complaint by email so that the necessary can be done.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2019
Really too expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2019
not received to date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2019
Poorly designed template, error on the zip size
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2019
Despite two purchases for a single zipper repair, I couldn't succeed..
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2019
Not sufficiently ergonomic on a smartphone
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2019
I have never managed to find how to return my first order
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Response from clip-zip.com
Hello,
Just contact us by email or by phone, we are always available to inform and guide you on the site.
Moreover, we noticed you had generated your return slip correctly, as requested in our exchange conditions.
So for us, the request had indeed been made.
If you need additional help, do not hesitate to contact us again.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2019
Sorry. It is broken.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2019
Promotional site for products whose implementation is more difficult than announced.
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Response from clip-zip.com
Hello,
Do not hesitate to call us or ask for help by email!
You can send us photos of your zipper, it facilitates the exchange.
For installation, we provide, with each purchase of sliders, an installation guide with images and our contact details as well as a size guide for the sliders.
We remain at your disposal to inform you about the products or their installation.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2019
Although horrifically expensive, the slider does not work. I had taken the time to choose the one suitable for my waterproof zipper. Avoid.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2019
Does not work on my handbag. The plastic slider opens. Too fragile.
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Response from clip-zip.com
Hello,
We do not offer any plastic sliders, they are all made of zinc alloy, which makes them very durable.
If your slider does not stay in place, it is either that the chosen reference does not match your closure, or that the product received is defective and in this case a replacement can be made for free.
Do not hesitate to contact customer service, you can send photos of the closure to be repaired for even more precision: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2019
Good and useful
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2019
impossible to move the slider despite several presses as indicated in the manual. red tab for opening impossible to open the slider. so I am looking for another supplier!
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Response from clip-zip.com
Hello,
Can you send us photos of your closure by email? [email protected]
We can replace the slider if the one you received is impossible to open because normally it opens very easily.
Do not hesitate to contact us, we are available to help you.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2019
I am not an IT specialist, so easy and very good to define the product we need, but on the other hand difficult to finalize the purchase!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2019
Fragile slider and impossible to repair my zipper, probably needed a slider of a different size..
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Response from clip-zip.com
Hello,
You can exchange for another slider of your choice.
If you can't figure out which product would be the most suitable for your zipper, you can send us photos of it by email at: [email protected]
Don't hesitate to contact us, we are available to help you find the right product or for any other information.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2019
On your homepage, you offer free shipping from €30 of purchase, after placing my order which amounts to more than €30, when I validated my cart the shipping costs amounted to €3.90 despite your so-called free shipping offer. What can you tell me about this?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2019
The part I ordered broke. I hope to get a response to my email and a refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2019
the color does not match
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Response from clip-zip.com
Hello,
If the color of an item does not meet your expectations, you have 15 days from receipt of the order to make an exchange.
We are sorry if sometimes colors change from one computer screen to another, do not hesitate to contact customer service if needed: [email protected]
Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2019
I ordered the recommended model but it is not right.
It is too big for a plastic closure of 7.9mm
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Response from clip-zip.com
Hello,
Do not hesitate to send a photo of your closure by email to [email protected]
We will help you find the right slider and guide you to request the exchange of the unsuitable product.
We are at your disposal if needed.
Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
Broke at the moment of clipping it, despite a very precise measurement.
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Response from clip-zip.com
Hello,
You can send your complaint to this address: [email protected]
Maybe the reference is incorrect or maybe the product received had a defect.
Do not hesitate to write your complaint to customer service who will provide you with a solution quickly.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2019
A bit disappointed but maybe I just wasn't lucky otherwise a lot of choice and fast delivery. I still recommend this site.
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Response from clip-zip.com
Hello, Don't hesitate to contact customer service for any request or if needed: [email protected] If the products are not suitable you can exchange them within 15 days. If you need advice or help to find the right product you can send photos of your zipper by email. We will provide a quick response. Regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2019
Order still not received....too bad it was urgent because I'm leaving tomorrow with probably a jacket without a zipper!
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Response from clip-zip.com
Hello, Customer service will contact you by email to find a solution. We apologize for the inconvenience caused. Regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2019
This order is the second one, because the first one did not meet my needs
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Response from clip-zip.com
Hello,
Do not hesitate to contact our customer service at: [email protected], to find out how to get a refund for the first order that did not suit you.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2019
Site not very clear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2019
free shipping for orders of 30€ and + that remains to be demonstrated!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2019
Nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2019
interesting site with good solutions. Be careful with sizes for zippers, they are pessimistic.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2019
Clear and ergonomic site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
Despite the measurement taken of the width of the zipper, the kit was a bit too small. I only used the sleeve that I tightened with the pliers as indicated in the small manual provided. It jumped off on the second use of the zipper. I tried to put it back and it broke. I do not recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2019
Order of a slider for leather jacket.
Do not recommend model 5A, but direct customers to model 8A which is the standard for this type of closure, especially since the measuring ruler to edit is not very accurate and can be misleading. That being said, very fast service, reduced shipping costs.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2019
Does not work I do not recommend Money lost
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Response from clip-zip.com
Hello, It may be that the slider does not match your zipper. Moreover, 45C is very rare, do not hesitate to write to us at: [email protected], we can help you find the right slider! Best regards, Clip&Zip
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2019
OVERALL GOOD
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2019
comment below
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2019
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2019
Good!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2019
I am looking to repair the zipper of my tent, what you sent me is way too small, best regards
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Response from clip-zip.com
Hello,
You need to contact customer service who can help you find the right slider for your zipper, here is the email address: [email protected].
Best regards,
Clip&Zip
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2019
I had ordered a plastic slider, you sent me a metal one, so unusable and 9€ thrown in the trash
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Response from clip-zip.com
Hello, We do not offer plastic sliders as they would not be strong enough. All our sliders are made of zinc die-cast. However, we offer sliders for different types of closures: metal, plastic, nylon, or for invisible ones. If you ordered a slider of reference B (for plastic) and received an A (metal) upon delivery, please do not hesitate to request a replacement at this address: [email protected] We specify that for the replacement to be possible, your product must be in perfect condition. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2019
Simple to use site but it would be good to put photos next to the different types of zips
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2019
did not receive my package and it is paid
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Response from clip-zip.com
Hello,
We are sorry for this inconvenience, could you send us an email so that we can proceed with a second shipment?
Best regards,
Clip&Zip
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