Customer reviews of clip-zip.com

9,1 /10

Based on 13 109 published reviews

5 10k 77% 4 1 681 13% 3 569 4% 2 290 2% 1 538 4%

Summary of reviews

The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.

Reviews 1, 2 and 3 stars

Reset filters

Acheteur Vérifié

Published on 20/03/2019 à 12h51 following a purchase from 18/03/2019

The site is very good, very clear. Speed of delivery. The item I ordered does not fit what I needed to repair.

Translated reviews

Acheteur Vérifié

Published on 15/03/2019 à 21h46 following a purchase from 10/03/2019

order sent quickly but unsatisfactory

Translated reviews

Acheteur Vérifié

Published on 14/03/2019 à 11h28 following a purchase from 08/03/2019

Good

Translated reviews

Acheteur Vérifié

Published on 10/03/2019 à 18h09 following a purchase from 06/03/2019

Parts Very fragile, impossible to repair... Useless purchase, money wasted... I

Translated reviews

Response from clip-zip.com Published on 15/03/2019

Hello,
What problem did you encounter, was it during installation?
Don't hesitate to share it with customer service at: [email protected]
Best regards,
Clip&Zip

Acheteur Vérifié

Published on 09/03/2019 à 00h00 following a purchase from 04/03/2019

Does the job, but looks fragile because the tip you hold is quite thin.
There is also a spike on it that could hurt when you lift it...
I wonder if we can saw it because once lowered, it fits into a housing that makes it invisible.

Translated reviews

Acheteur Vérifié

Published on 06/03/2019 à 16h15 following a purchase from 24/02/2019

My first order went well, so I recommended again with complete confidence. . . . Unfortunately, the ordered slider, recommended by the site, does not match my closure, and thus I lost almost 10 euros for nothing. . .
Too bad

Translated reviews

Acheteur Vérifié

Published on 04/03/2019 à 20h31 following a purchase from 27/02/2019

I recommended a kit because the first one broke when I tried to put it on, so I will try again, and if it's the same, I will give up because it will have cost me more than a zipper.

Translated reviews

Response from clip-zip.com Published on 05/03/2019

Hello, if you need help with installation, do not hesitate to contact customer service either by email or by phone. The size 3-4 and 5 sleeves must be installed carefully, especially when crimping the item to attach it to the fabric. Do not hesitate to call or send an email if needed. Best regards

Acheteur Vérifié

Published on 04/03/2019 à 16h47 following a purchase from 28/02/2019

Meh.

Translated reviews

Acheteur Vérifié

Published on 02/03/2019 à 09h50 following a purchase from 22/02/2019

Very useful, but difficult to unclip the slider. Complicated sleeve to install;

Translated reviews

Acheteur Vérifié

Published on 25/02/2019 à 16h27 following a purchase from 21/02/2019

did not receive the right product twice

Translated reviews

Response from clip-zip.com Published on 26/02/2019

Hello, Do not hesitate to contact customer service at this address: [email protected] If you have not received the right products we will replace them quickly and upon simple request. Best regards.

Acheteur Vérifié

Published on 23/02/2019 à 09h52 following a purchase from 07/02/2019

I couldn't set up the item I bought and it broke...

Translated reviews

Acheteur Vérifié

Published on 22/02/2019 à 18h57 following a purchase from 19/02/2019

Received relatively quickly but impossible to set up.

Translated reviews

Response from clip-zip.com Published on 25/02/2019

Hello, Maybe a cursor reference problem? You can send a photo of your zipper by email to [email protected] we will help you find the right cursor. You are still within the time frame to make an exchange. Best regards

Acheteur Vérifié

Published on 22/02/2019 à 15h35 following a purchase from 18/02/2019

Lack of clear information regarding the opening of the clip... I must have damaged it while trying to open it and as a result, it no longer served its purpose... My jacket went to the tailor for the replacement of the zipper and I lost 10.00 €...

Translated reviews

Response from clip-zip.com Published on 22/02/2019

Hello, We are sorry for this inconvenience, when you encounter a problem do not hesitate to contact us, we are very responsive. Do not hesitate to write to us at our email address to share your experience: [email protected] Best regards,

Acheteur Vérifié

Published on 21/02/2019 à 17h27 following a purchase from 02/02/2019

the product I received broke during installation

Translated reviews

Acheteur Vérifié

Published on 21/02/2019 à 15h06 following a purchase from 18/02/2019

Impossible to 'open' the slider: Surely not with the small red plastic wedge provided, nor with anything else (screwdriver ...). Spent half an hour and nothing moves ... Yet I understood how it works! My zipper is still not repaired and I threw nearly 10 euros in the trash! But why don't you deliver this 'open' slider, it would just need to be clipped. For me, the purchased item is defective, but that does not repair my garment! Customer service phone number does not answer ... Very disappointed!

Translated reviews

Acheteur Vérifié

Published on 20/02/2019 à 13h17 following a purchase from 11/02/2019

The size of the zips is missing, and the tutorial for installation online. I discovered the size and model I needed on the day of delivery thanks to the small box that accompanied the order

Translated reviews

Acheteur Vérifié

Published on 18/02/2019 à 13h31 following a purchase from 11/02/2019

Negatively.

Translated reviews

Response from clip-zip.com Published on 19/02/2019

Hello, We are sorry to hear that the product did not suit you. What issue did you encounter?

Acheteur Vérifié

Published on 18/02/2019 à 11h55 following a purchase from 17/02/2019

First experience not good, it worked for 2 days... But I will try again, the idea is ingenious

Translated reviews

Response from clip-zip.com Published on 18/02/2019

Hello, It may be a reference error, do not hesitate to ask for our help by email, we will be happy to assist you! Best regards,

Acheteur Vérifié

Published on 16/02/2019 à 16h22 following a purchase from 11/02/2019

surely a good site but my order does not fit my jacket

Translated reviews

Acheteur Vérifié

Published on 15/02/2019 à 19h26 following a purchase from 10/02/2019

Disappointed with my order. 4.80 euros through the window, too bad and still at the same stage, the closure is not repaired.

Translated reviews

Response from clip-zip.com Published on 18/02/2019

Hello, What problem did you encounter? Do not hesitate to let us know by email, we will provide you with a solution! Best regards,

Acheteur Vérifié

Published on 14/02/2019 à 16h32 following a purchase from 09/02/2019

Fast delivery but the sleeve broke when I put it on ...

Translated reviews

Acheteur Vérifié

Published on 06/02/2019 à 21h51 following a purchase from 22/01/2019

Non-compliance with delivery times even if the weather, not favorable, was not on schedule.

Translated reviews

Acheteur Vérifié

Published on 05/02/2019 à 23h37 following a purchase from 30/01/2019

Clear site but the ordered slider does not work

Translated reviews

Acheteur Vérifié

Published on 03/02/2019 à 21h47 following a purchase from 30/01/2019

my negative opinion:
- shipping is advertised as free for orders over €30, but for an order of €52 I am charged €3.90 for delivery - I therefore reduced my order to the strict minimum

Translated reviews

Response from clip-zip.com Published on 08/02/2019

Hello,
As stated on the site, the shipping fee offer cannot be combined with other promotions on the site. If you had, for example, a promotion in the cart (4th slider free), you could not also have the discount on shipping fees.
If you had no other promotion then it was certainly a computer problem. Don't hesitate to contact customer service for any inquiries when you have questions or requests, especially if it's while you are placing your order.
Best regards

Acheteur Vérifié

Published on 03/02/2019 à 14h30 following a purchase from 30/01/2019

Not very clear

Translated reviews

Response from clip-zip.com Published on 04/02/2019

Hello,
Could you give us more details?
What is not clear?
Do you need help finding the right products?
Don't hesitate to contact customer service for an exchange or if needed.
Best regards

Acheteur Vérifié

Published on 03/02/2019 à 07h01 following a purchase from 29/01/2019

I couldn't fix the zipper

Translated reviews

Response from clip-zip.com Published on 07/02/2019

Hello,
Don't hesitate to contact us so we can find a solution to your problem, we are at your disposal.
Best regards,

Acheteur Vérifié

Published on 01/02/2019 à 20h37 following a purchase from 28/01/2019

Catastrophic quality, I deeply regret my purchase.

Translated reviews

Acheteur Vérifié

Published on 30/01/2019 à 08h55 following a purchase from 25/01/2019

impossible to repair

Translated reviews

Response from clip-zip.com Published on 30/01/2019

Hello,
Do you need help installing or finding the right sleeve box size?
Feel free to send photos of your closure by email, customer service can help you quickly:
[email protected]
Best regards

Acheteur Vérifié

Published on 29/01/2019 à 17h10 following a purchase from 29/01/2019

Perfect for the ordering and delivery process.
However, my account was debited 11.75€ instead of 9.85€ charged!!
The choice of the slider size based on the reference card is not reliable and the number on the old slider does not correspond to anything in your data.
I am therefore trying a new format.

Translated reviews

Response from clip-zip.com Published on 30/01/2019

Hello,
Your invoice includes the slider + delivery, after checking the total of your invoice is indeed 11.75€ (9.45€ for the slider and 2.30€ for delivery). If you have not received this invoice, please report it by email to [email protected]
We will send you the invoice with all the details, but normally you receive it by email automatically.
Regarding the reference card, it only contains the most common sliders, those that can be found almost everywhere.
For all other cases, it is preferable to contact customer service before placing an order. However, on the site, you will find all the references of the sliders in the size guide with measurements and the type of closure they are clipable on.
Best regards

Acheteur Vérifié

Published on 20/01/2019 à 11h42 following a purchase from 15/01/2019

not very clear to understand that the slider was out of stock
(poorly indicated)

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 09h13 following a purchase from 27/12/2018

IT DOES NOT WORK

Translated reviews

Response from clip-zip.com Published on 14/01/2019

Hello,
If the slider does not work on your closure, it may not be the right reference.
Feel free to send us photos by email along with the measurements (width of the closed teeth): [email protected]
We are at your disposal if needed.
Best regards

Acheteur Vérifié

Published on 10/01/2019 à 22h41 following a purchase from 03/01/2019

Not bad

Translated reviews

Acheteur Vérifié

Published on 27/12/2018 à 17h23 following a purchase from 22/12/2018

It's good that someone thought of replacing the zipper instead of the closure

Translated reviews

Acheteur Vérifié

Published on 21/12/2018 à 15h10 following a purchase from 17/12/2018

€1.90 shipping charged but actually sent by green letter 20 grams, which means €1.10 profit for the seller. That makes the small envelope expensive. Not cool.

Translated reviews

Response from clip-zip.com Published on 27/12/2018

Hello,
The €1.90 includes the price of the stamp, the bubble envelope that protects your item, the installation instruction manual, and the red opening wedge (for the purchase of sliders).
Best regards

Acheteur Vérifié

Published on 16/12/2018 à 20h43 following a purchase from 12/12/2018

Not compatible

Translated reviews

Acheteur Vérifié

Published on 29/11/2018 à 17h34 following a purchase from 25/11/2018

The tips do not meet my needs disappointed

Translated reviews

Response from clip-zip.com Published on 30/11/2018

Hello,
Could you tell us what you needed? We will do our best to help you and find a solution!

Acheteur Vérifié

Published on 24/11/2018 à 13h42 following a purchase from 16/11/2018

Well-made and fast site but product not suitable

Translated reviews

Acheteur Vérifié

Published on 03/11/2018 à 15h45 following a purchase from 29/10/2018

The received zip does not work

Translated reviews

Response from clip-zip.com Published on 05/11/2018

Hello,
Don't hesitate to ask for help to find the right slider, you can send photos of your closure by email to [email protected]
The 45C is a rare slider, which repairs very flat closures that are out of standard, so it is little used.
You probably need a 5C, an exchange is possible within 15 days.
Best regards

Acheteur Vérifié

Published on 30/09/2018 à 18h57 following a purchase from 25/09/2018

not very easy to choose

Translated reviews

Acheteur Vérifié

Published on 08/09/2018 à 08h44 following a purchase from 25/08/2018

Not easy to find the right size

Translated reviews