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Rating: 3 out of 5
Order from 21/10 delivered on 10/11 it's a bit long
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
One slider received out of two purchased
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A
Rating: 3 out of 5
We ordered 2 sizes of sliders (measurements taken as you indicated on your site) and unfortunately impossible to install them. We had to go to a haberdashery that sold your sliders to sell us another one and install it. The size problem is poorly explained and the instructional video goes too fast.
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A
Rating: 2 out of 5
one of the sliders was defective, and it broke during installation. Moreover, the zipper is very hard to put up and down.
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A
Rating: 3 out of 5
Ease of choosing a slider. Difficult measurement of an open zipper and impossible to close. (Slider lost)
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A
Rating: 3 out of 5
I ordered 3 identical sliders thinking I would receive the 4th for free as noted on the first page of the site... I only received 3 goodbye the free one. After rereading the ad I understand that you have to order 4 to get 4 at the price of 3. not clear at all
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A
Rating: 1 out of 5
The ordered item does not work.
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A
Rating: 3 out of 5
One should not rely solely on the size indications, I chose the 10A because it was specified for work sizes, upon arrival, it was too big, so I had to reorder a smaller one, I hope not to be disappointed.
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Rating: 3 out of 5
The product looks very good, the site is very clear, the order processing is super fast but the size guide is not very clear in my opinion despite the help card :-( I had to change my item...
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Rating: 2 out of 5
the solution did not work.
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A
Rating: 3 out of 5
Correct
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Rating: 3 out of 5
Not the right model ordered but it is very difficult to take the right measurement on a zipper that no longer has a slider!
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A
Rating: 3 out of 5
Very well made site.
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Rating: 2 out of 5
The slider is off!
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A
Rating: 1 out of 5
I receive a button that does not match, despite photos and advice requests, assurance on the choice. I am referred to a refund/exchange request that is untraceable since I did not create a user account before the order (direct order). And finally, as always, a request for a rating (review) on the service even before I have resolved the problem.
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Response from clip-zip.com
Hello, According to the measurements you gave me by email, it was the corresponding slider, I am sorry for the misunderstanding. Thank you for your feedback which will help improve our services. Customer Service
A
Rating: 3 out of 5
Delivered quickly but the product does not work in 100% of cases
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Rating: 1 out of 5
*****
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A
Rating: 2 out of 5
Very expensive for what it is and not suitable for the closure.
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Response from clip-zip.com
Did you think to contact customer service to guide you to the right slider to choose? Don't hesitate to contact us by email: [email protected]
A
Rating: 1 out of 5
No response to my product return request. Customer service does not follow up
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Response from clip-zip.com
Did you contact customer service by email? This is more convenient for them to explain the steps to follow for a return request.
A
Rating: 3 out of 5
It's not easy to put the case on and crimp it, so I had to buy 2 cases (cost of 2 cases + 2 shipping fees of course): the first time the case didn't hold and the opening of the closure was not found in the schoolyard, the second time I made sure to crimp the case well but obviously it damages the shine of the case but at least it holds.
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A
Rating: 2 out of 5
Order received well and quickly. Unfortunately, this slider does not fit: too big slider. I need to see about a return and get a new one that, I hope, will fit.
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A
Rating: 1 out of 5
not precise enough for measurement assistance
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Rating: 2 out of 5
The received sliders are too wide (8mm instead of the 7.2mm requested at the order) and therefore unusable.
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 3 out of 5
Nothing to report, fast shipping
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A
Rating: 3 out of 5
Super long delay
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A
Rating: 1 out of 5
1st order not received, the site made a second shipment. The product is not suitable, request for exchange remains unanswered to this day.
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Response from clip-zip.com
Hello,
Have you contacted customer service? An exchange is certainly possible
Best regards,
Have you contacted customer service? An exchange is certainly possible
Best regards,
A
Rating: 1 out of 5
I wanted size xl (11 mm wide) I received the smallest. I do not remember that it asked for the width online. The one I received is useless to me.
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Response from clip-zip.com
Hello,
Yes, the references are different depending on the widths..
Have you contacted customer service to proceed with an exchange?
Best regards.
Yes, the references are different depending on the widths..
Have you contacted customer service to proceed with an exchange?
Best regards.
A
Rating: 3 out of 5
Problem with assembly, the slider has separated into two.
Request in progress for replacement.
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Request in progress for replacement.
A
Rating: 1 out of 5
we are still waiting for the delivery
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Response from clip-zip.com
Hello,
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
A
Rating: 3 out of 5
Explicit site
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A
Rating: 3 out of 5
ok overall, but the instructions for taking measurements could be a bit more precise.
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A
Rating: 1 out of 5
It was for a skirt zipper, impossible to assemble!
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 2 out of 5
not great! indeed, I ordered sliders of the wrong size because the instructions for calculating the right size are poorly done... the 'green' mail deliveries are too slow... improve this it would be nice!! best regards!
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Response from clip-zip.com
Thank you for your comment. We take these remarks into account to satisfy our customers. We have set up a help page to simplify the choice of slider on our site: https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
A
Rating: 2 out of 5
Not very sturdy
Doesn't work
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Doesn't work
Response from clip-zip.com
Have you thought about contacting our customer service to find the right slider or sleeve box for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 2 out of 5
Hello. I ordered 3 sliders and the 4th was supposedly free.... but I only received 3...... Can you send me the 4th one. Thank you
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Response from clip-zip.com
Hello, to benefit from the offer, simply add 4 sliders to your cart and the cheapest slider in your cart becomes free when you place your order (see conditions). Due to your oversight, you can still benefit from the offer. Please contact customer service to make this request at this page: https://www.boutique-zlideon.fr/contactez-nous
A
Rating: 2 out of 5
Did not manage to order the right item, difficult to measure when the zipper no longer closes
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Rating: 1 out of 5
Complicated to set up despite the diagram that seems simple in theory. And the part broke
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 1 out of 5
Their zips do not work at all and (if you are going to buy something that doesn't work) you might as well get it from any supermarket, they are cheaper.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide For your information, the Zlideon slider is not available in supermarkets but only in certain haberdasheries. Be careful not to confuse it with other lower quality items than the Zlideon slider which is patented.
A
Rating: 3 out of 5
Very fast shipping. But I made a mistake in the size of the slider. So I made a request for an exchange yesterday morning and I haven't received confirmation for my request yet, so I can't send it yet.
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Rating: 3 out of 5
meh meh
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