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A
Rating: 3 out of 5
Problem with assembly, the slider has separated into two.
Request in progress for replacement.
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Request in progress for replacement.
Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 165 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
we are still waiting for the delivery
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Response from clip-zip.com
Hello,
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
A
Rating: 3 out of 5
Explicit site
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A
Rating: 3 out of 5
ok overall, but the instructions for taking measurements could be a bit more precise.
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A
Rating: 1 out of 5
It was for a skirt zipper, impossible to assemble!
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 2 out of 5
not great! indeed, I ordered sliders of the wrong size because the instructions for calculating the right size are poorly done... the 'green' mail deliveries are too slow... improve this it would be nice!! best regards!
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Response from clip-zip.com
Thank you for your comment. We take these remarks into account to satisfy our customers. We have set up a help page to simplify the choice of slider on our site: https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
A
Rating: 2 out of 5
Not very sturdy
Doesn't work
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Doesn't work
Response from clip-zip.com
Have you thought about contacting our customer service to find the right slider or sleeve box for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 2 out of 5
Hello. I ordered 3 sliders and the 4th was supposedly free.... but I only received 3...... Can you send me the 4th one. Thank you
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Response from clip-zip.com
Hello, to benefit from the offer, simply add 4 sliders to your cart and the cheapest slider in your cart becomes free when you place your order (see conditions). Due to your oversight, you can still benefit from the offer. Please contact customer service to make this request at this page: https://www.boutique-zlideon.fr/contactez-nous
A
Rating: 2 out of 5
Did not manage to order the right item, difficult to measure when the zipper no longer closes
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Rating: 1 out of 5
Complicated to set up despite the diagram that seems simple in theory. And the part broke
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 1 out of 5
Their zips do not work at all and (if you are going to buy something that doesn't work) you might as well get it from any supermarket, they are cheaper.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide For your information, the Zlideon slider is not available in supermarkets but only in certain haberdasheries. Be careful not to confuse it with other lower quality items than the Zlideon slider which is patented.
A
Rating: 3 out of 5
Very fast shipping. But I made a mistake in the size of the slider. So I made a request for an exchange yesterday morning and I haven't received confirmation for my request yet, so I can't send it yet.
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A
Rating: 3 out of 5
meh meh
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A
Rating: 2 out of 5
Not being a professional seamstress, it's very difficult to choose the right size, that's what happened to me, I had to place another order.
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Response from clip-zip.com
We are well aware that it is not easy to find the right reference, which is why we have set up a printable card that will allow you to find the right slider very easily before your order. https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Rating: 3 out of 5
The guide in choosing sliders is clear
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A
Rating: 1 out of 5
3B, it's the smallest for plastic zippers and it doesn't work.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 2 out of 5
I wanted to change the zipper slider of an inflatable spa. Maybe the problem lies with the zipper itself, but the slider doesn't work, so I can't give a good rating to this product.
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 2 out of 5
Unfortunately after a 2nd order to get the right corresponding size, I couldn't repair a diving suit zipper
somewhat disappointed!!
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somewhat disappointed!!
A
Rating: 2 out of 5
Despite the photos sent, I was very poorly advised by customer service
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Response from clip-zip.com
We are sorry for your bad experience with customer service. We take your comment into account to improve our service and our advice to our customers.
A
Rating: 3 out of 5
Not easy to find the right slider, as evidenced by an order error
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A
Rating: 1 out of 5
Very bad
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Response from clip-zip.com
Thank you for your order. In order to improve our online sales service, we would like to know more about your bad experience during your purchase. What negative point do you give for your rating?
A
Rating: 3 out of 5
Everything corresponds but missing invoice in shipment
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Response from clip-zip.com
You can download the invoice from your customer account.
A
Rating: 1 out of 5
Fake. Doesn't work. Very disappointed.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 2 out of 5
I have returned the received slider because it cannot be installed. Probably a size error, specifying the model that would fit. Since then no news..... I therefore request a refund for this order, if I cannot have the correct model, ...while still preferring to have the requested item.... waiting for a quick response from you.........
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Response from clip-zip.com
We have received your slider, we are waiting for your payment for the price difference. Once this is settled, we will ship the new slider reference as soon as possible.
A
Rating: 1 out of 5
I sent 1 email to customer service to inform them of the problem I had with the received item!!!
This service didn't even have the decency to reply to me!!!!!
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This service didn't even have the decency to reply to me!!!!!
Response from clip-zip.com
Your message has been received and taken into account. We are sending you a new slider today.
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
A
Rating: 3 out of 5
The site is great, you can find exactly what you need.
However, I only give 3 stars for shipping, you stated received in 1 or 2 working days but my first order was sent 3 days later and now I am on the second day of my order and still not sent...
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However, I only give 3 stars for shipping, you stated received in 1 or 2 working days but my first order was sent 3 days later and now I am on the second day of my order and still not sent...
A
Rating: 3 out of 5
is not explained very well
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A
Rating: 3 out of 5
A bit expensive for shipping
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A
Rating: 1 out of 5
Order not yet received.
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Response from clip-zip.com
If you still haven't received your order, please contact customer service (this is likely due to a delivery error by La Poste):
https://www.boutique-zlideon.fr/content/12-sav-contact-aide
https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 3 out of 5
your response service leaves something to be desired, we respond and sometimes no response
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A
Rating: 3 out of 5
On first use the slider came off!
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Response from clip-zip.com
This is most certainly due to the wrong choice of slider: the 4C2 slider is made for invisible zippers, which explains why it comes off. For your bag we recommend the 4C or 5C slider (category "Spiral Mesh").
A
Rating: 1 out of 5
Try the slider before removing the old one because on a 20-year-old zipper zlideon does not work.
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A
Rating: 3 out of 5
Good follow-up, but high shipping costs
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A
Rating: 3 out of 5
- lack of clarity in zipper measurement instructions
- lack of clarity in the type of slider to choose in relation to your distributor sites
- I am a teacher, my requests are starting to become frequent with you, or with your partner distributors.
However, I often have to reorder (due to measurement errors or slider characteristics)
As for the simplicity of replacement, in fact, I could be okay, but we know the real work to be done for modifying this slider ;-)
My opinion is only meant to help you improve.
Your innovation is very useful to me, but there are still things to review in terms of training others
Translated reviews
- lack of clarity in the type of slider to choose in relation to your distributor sites
- I am a teacher, my requests are starting to become frequent with you, or with your partner distributors.
However, I often have to reorder (due to measurement errors or slider characteristics)
As for the simplicity of replacement, in fact, I could be okay, but we know the real work to be done for modifying this slider ;-)
My opinion is only meant to help you improve.
Your innovation is very useful to me, but there are still things to review in terms of training others
Response from clip-zip.com
Thank you for your feedback.
A
Rating: 3 out of 5
I started with an 8A slider that was too big, I returned it to get a 5A, which I have not yet received..........
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Response from clip-zip.com
As of today, we still have not received your return. Once received, we will proceed with the exchange as soon as possible.
A
Rating: 3 out of 5
Well-made site
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A
Rating: 2 out of 5
Disappointed with this first purchase. No time to install it, the slider simply broke in two...
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Rating: 3 out of 5
The site is easy to access and the ordering instructions are clear. The product was received quickly, unfortunately, it doesn't work. I had downloaded the 'rule' for calculating width and ordered according to the desired width but the zip does not join the spirals. The problem may be that it is a boot zipper?
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A
Rating: 3 out of 5
It's a shame to have to bear the return costs when it's a mistake of sending the wrong reference.
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A
Rating: 3 out of 5
Very ingenious products but it's not easy to find the right zip size
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