The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Not being a professional seamstress, it's very difficult to choose the right size, that's what happened to me, I had to place another order.
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Response from clip-zip.com
We are well aware that it is not easy to find the right reference, which is why we have set up a printable card that will allow you to find the right slider very easily before your order. https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
The guide in choosing sliders is clear
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2017
3B, it's the smallest for plastic zippers and it doesn't work.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2017
I wanted to change the zipper slider of an inflatable spa. Maybe the problem lies with the zipper itself, but the slider doesn't work, so I can't give a good rating to this product.
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2017
Unfortunately after a 2nd order to get the right corresponding size, I couldn't repair a diving suit zipper
somewhat disappointed!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2017
Despite the photos sent, I was very poorly advised by customer service
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Response from clip-zip.com
We are sorry for your bad experience with customer service. We take your comment into account to improve our service and our advice to our customers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2017
Not easy to find the right slider, as evidenced by an order error
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2017
Very bad
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Response from clip-zip.com
Thank you for your order. In order to improve our online sales service, we would like to know more about your bad experience during your purchase. What negative point do you give for your rating?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
Everything corresponds but missing invoice in shipment
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Response from clip-zip.com
You can download the invoice from your customer account.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2017
Fake. Doesn't work. Very disappointed.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2017
I have returned the received slider because it cannot be installed. Probably a size error, specifying the model that would fit. Since then no news..... I therefore request a refund for this order, if I cannot have the correct model, ...while still preferring to have the requested item.... waiting for a quick response from you.........
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Response from clip-zip.com
We have received your slider, we are waiting for your payment for the price difference. Once this is settled, we will ship the new slider reference as soon as possible.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/05/2017
I sent 1 email to customer service to inform them of the problem I had with the received item!!!
This service didn't even have the decency to reply to me!!!!!
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Response from clip-zip.com
Your message has been received and taken into account. We are sending you a new slider today.
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
The site is great, you can find exactly what you need.
However, I only give 3 stars for shipping, you stated received in 1 or 2 working days but my first order was sent 3 days later and now I am on the second day of my order and still not sent...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2017
is not explained very well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2017
A bit expensive for shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2017
Order not yet received.
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Response from clip-zip.com
If you still haven't received your order, please contact customer service (this is likely due to a delivery error by La Poste):
https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2017
your response service leaves something to be desired, we respond and sometimes no response
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2017
On first use the slider came off!
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Response from clip-zip.com
This is most certainly due to the wrong choice of slider: the 4C2 slider is made for invisible zippers, which explains why it comes off. For your bag we recommend the 4C or 5C slider (category "Spiral Mesh").
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2017
Try the slider before removing the old one because on a 20-year-old zipper zlideon does not work.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
Good follow-up, but high shipping costs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2017
- lack of clarity in zipper measurement instructions
- lack of clarity in the type of slider to choose in relation to your distributor sites
- I am a teacher, my requests are starting to become frequent with you, or with your partner distributors.
However, I often have to reorder (due to measurement errors or slider characteristics)
As for the simplicity of replacement, in fact, I could be okay, but we know the real work to be done for modifying this slider ;-)
My opinion is only meant to help you improve.
Your innovation is very useful to me, but there are still things to review in terms of training others
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Response from clip-zip.com
Thank you for your feedback.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2017
I started with an 8A slider that was too big, I returned it to get a 5A, which I have not yet received..........
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Response from clip-zip.com
As of today, we still have not received your return. Once received, we will proceed with the exchange as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2017
Well-made site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2017
Disappointed with this first purchase. No time to install it, the slider simply broke in two...
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2017
The site is easy to access and the ordering instructions are clear. The product was received quickly, unfortunately, it doesn't work. I had downloaded the 'rule' for calculating width and ordered according to the desired width but the zip does not join the spirals. The problem may be that it is a boot zipper?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
It's a shame to have to bear the return costs when it's a mistake of sending the wrong reference.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2017
Very ingenious products but it's not easy to find the right zip size
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2017
unfulfilled commitments: the order placed and paid on March 24 before 12pm, should have been prepared and shipped the same day... in reality it was only shipped on March 30, postmark as proof. This did not prevent the company from indicating that the shipment was made on the 28th (which is why the communicated number was unknown to the post until March 30) What is the point of choosing a priority tracked mail, if the work is not done in advance and false information is given?
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Response from clip-zip.com
We indeed had a delivery delay to this day due to a logistics problem. Please excuse us. It remains surprising that the dispatch from the post only took place on the 30th.
We will do what is necessary for you to be reimbursed for your
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2017
Correct but the delivery is not fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2017
good but expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2017
I did not receive the right product and the right quantity
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Response from clip-zip.com
Hello,
The customer service will contact you directly and send you the correct package as soon as possible.
We apologize for this encountered error.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
see review below
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2017
Order received 2 months later after making several complaints!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2017
Communication, shipping, etc... perfect, only downside: the method proposed to choose the right replacement is not correct regarding the width of the slider. I need to order the next size up now.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2016
The design is very good, it still needs to improve reliability over time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2017
Site that I would not recommend... because of a bad experience!
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Response from clip-zip.com
This is most certainly due to the size of the slider being larger than the closure. You could have easily proceeded with an exchange and contacted our customer service. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-aide
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2017
Fast shipping but when it comes to making a return (previous order) the delay is very long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2017
Received one pack instead of the two paid. Complaint made with invoice support several days ago. No response!...
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Response from clip-zip.com
Please excuse us for this error in delivery, it may be due to an oversight or a stock shortage in which case the product will be delivered to you late. We are directly contacting customer service to resolve this error as soon as possible. Thank you for your purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2017
1st review "bad" justified but refused publication? without explanation. Therefore 2nd very bad review
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Response from clip-zip.com
Your first review was indeed refused by the moderation service of the company "AvisVérifiés" because it was not related to an experience of use on the site. For any questions following your order, please contact our customer service directly. Presenting our apologies for this bad experience. The IT Service - Zlideon France
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2017
Good but I ordered several pairs and it's never the right one so I'm giving up
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