English 
P
Rating: 1 out of 5
Despite the reference prose on my broken zip, the purchased zip does not fit and breaks when trying to install it. Refund refused. Disappointed
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1, 2 and 3 stars
Reset filtersP
Rating: 1 out of 5
I used it correctly only once .... now the zipper doesn't work anymore ... very very disappointed to have spent more than 12 € for this result
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N
Rating: 1 out of 5
I bought a slider 8, it didn't work on my client's garment
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B
Rating: 1 out of 5
this is not the right one
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M
Rating: 1 out of 5
The after-sales service is non-existent.
After a phone call and two emails, I am still waiting for a concrete response.
Yet my phone contact gave me the impression that my request had been taken into account.
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After a phone call and two emails, I am still waiting for a concrete response.
Yet my phone contact gave me the impression that my request had been taken into account.
Response from clip-zip.com
Hello, We are sorry that your experience with our after-sales service was not good. We have checked and your request has normally been taken into account, with the resending of a new product. Best regards. The clip-zip team
C
Rating: 1 out of 5
Impossible to install in a durable way
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with our products. Your feedback is valuable and we would like to understand more about what may have happened to help you better. Please feel free to contact us directly. Best regards. The clip-zip team
C
Rating: 2 out of 5
The stop sleeve broke when I tried to put it on. Raw material not solid. Indeed, you forget to specify that you also need to look at the thickness of the fabric that makes up the zipper and not just the dimensions of the teeth. I never managed to thread the fabric into the stop sleeve because it was too tight and yet I had measured the teeth of my zip well
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the stop sleeve did not meet your expectations and that you encountered difficulties during its use. Your feedback is valuable and will help us improve our usage advice. Please feel free to contact us if you have any questions or need additional assistance. Best regards. The clip-zip team
F
Rating: 1 out of 5
Hello, clip placed on a Levis jeans, and well it doesn't work!!!!!!
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T
Rating: 3 out of 5
package not received to this day!!!
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Response from clip-zip.com
Hello, We are sorry to hear that you have not yet received your package. Your satisfaction is our priority and we completely understand your frustration. Please feel free to contact us directly so we can help you resolve this issue, it is true that during the Christmas period delivery problems are more likely. Best regards, The clip-zip team
M
Rating: 1 out of 5
30 seconds broken!
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Response from clip-zip.com
Hello, We are sorry to hear that your product encountered a problem so quickly. Your satisfaction is our priority and we thank you for sharing your experience. Customer service has offered you a replacement solution, please feel free to get back to us to find a solution. Best regards. The clip-zip team
N
Rating: 1 out of 5
Not the right size and difficulties in returning for a refund
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Response from clip-zip.com
Hello, We are truly sorry to hear that you encountered difficulties with the size of your item and the return process. Your feedback is valuable, and we take it into account to improve our services. Please feel free to contact our team to assist you with your return process. Best regards. The clip-zip team
A
Rating: 3 out of 5
I would like to give my opinion. And to do so, I would have liked to receive on time the two sliders I had ordered before leaving for my trip... the order was a bit delayed in being sent. It arrived while we were already gone.
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D
Rating: 1 out of 5
Impossible to choose the right size after 2 attempts I gave up
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our sizes has not been satisfactory. Please feel free to contact us to discuss your issue and find a solution that will suit you better. Thank you for your feedback. The clip-zip team
C
Rating: 1 out of 5
The ordered sleeve was of poor quality and broke when it was crimped.
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Response from clip-zip.com
Hello, We are sincerely sorry to hear that you encountered a problem with the sleeve you ordered. Your feedback is very important to us, and we want to improve. If you would like to discuss your experience or find a solution together, please feel free to contact us. Best regards. The clip-zip team
S
Rating: 3 out of 5
Ideal for repairs but I have a large tooth zipper on a motorcycle jacket, it's difficult to grab the slider tab, too thin and there's also a piece that 'pricks' the finger.
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T
Rating: 2 out of 5
It worked for two days and then the closure loosened. It ended up at the cobbler!
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. Your feedback is valuable and helps us improve the quality of our items. Please feel free to contact us directly if you would like to discuss your situation. Best regards. The clip-zip team
D
Rating: 1 out of 5
It didn't hold despite following the installation instructions
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. Your feedback is valuable to us in order to improve the quality of our items. Please feel free to contact us directly to discuss your situation. Best regards. The clip-zip team
T
Rating: 1 out of 5
I am disappointed
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F
Rating: 3 out of 5
This replacement slider is easy to mount however the pull tab is not very ergonomic, small and stiff it tends to unclip the product as soon as you handle it. Result: a zipper that seems repaired but works poorly and will not last, too bad.
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M
Rating: 1 out of 5
Impossible to install on a sports bag unless you undo the seams which will be impossible to redo.
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E
Rating: 1 out of 5
very poor quality product breaks during setup
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N
Rating: 1 out of 5
Not satisfied, impossible to repair the zipper of my coat. The parts were difficult to set up and then pinch. nothing held and finally after several attempts they broke. I do not recommend
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G
Rating: 1 out of 5
The product does not work and after several follow-ups to return it, still no response
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J
Rating: 3 out of 5
satisfaction with the site, but the main thing is that it unfortunately does not work
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A
Rating: 3 out of 5
It's very difficult to find the dimensions on the first try... so we end up making extra orders, which is good for your business! But not for the customer.... thank you
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C
Rating: 1 out of 5
Unnecessary purchase. The part that goes into the slider broke in two lengthwise when tightening. But it gave me the idea to dismantle this part of the zipper on an old jacket and I was able to fix myself.
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P
Rating: 3 out of 5
Fast delivery, rather high price, and very average functioning, not impossible but very delicate.
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S
Rating: 1 out of 5
At first, the instructions for measuring the right zipper size seemed very helpful. Unfortunately, disappointment followed: Although the measured size was delivered, the replacement zipper did not fit the original zipper slider. Additionally, I found the return to a somewhat untrustworthy address in Saarbrücken problematic. I sent both parts back, but even after a week and a half, I have not received a refund of the purchase price. Overall, I am very disappointed and did not expect such difficulties. Very unfortunate.
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S
Rating: 1 out of 5
I cannot evaluate the product because it was not delivered to me. Requests to customer service remain unanswered. I would not order there again. Ich kann das Produkt nicht bewerten, weil es mir nicht geliefert wurde. Nachfragen beim Kundenservice werden nicht beantwortet. Ich würde dort nicht wieder bestellen.
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K
Rating: 1 out of 5
The item does not work
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E
Rating: 1 out of 5
Good day
I made the purchase (Cursor 3 (ref: 3B) color Black) on October 14, and I still have not received the order!!
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I made the purchase (Cursor 3 (ref: 3B) color Black) on October 14, and I still have not received the order!!
O
Rating: 1 out of 5
Not good quality,
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U
Rating: 2 out of 5
Delivery top, but slider did not fit and was returned. Credit has not yet been issued.
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É
Rating: 1 out of 5
Could not get this slider on my chest zip of my windsurfing wetsuit...
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D
Rating: 1 out of 5
Does not work.......
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M
Rating: 2 out of 5
1st defective item received.
After-sales service difficult to reach. Person not at all friendly on the phone.
Replacement item sent very late.
Tutorial could be improved (does not indicate at all that a click should be heard when opening the piece and that one must insist while holding the item very firmly with the plastic wedge).
The 2nd finally received works very well. Only positive point of this long experience.
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After-sales service difficult to reach. Person not at all friendly on the phone.
Replacement item sent very late.
Tutorial could be improved (does not indicate at all that a click should be heard when opening the piece and that one must insist while holding the item very firmly with the plastic wedge).
The 2nd finally received works very well. Only positive point of this long experience.
B
Rating: 1 out of 5
I had downloaded the template to determine the model to buy, quickly received the product, oh surprise, it does not work at all... After inserting the slider, clipping the whole, the system is dysfunctional, cannot engage both sides of the zipper... I do not understand why, the size is correct...
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. Your feedback is valuable and we would like to better understand what happened. Please feel free to contact us directly so we can help you find a solution. Best regards. The clip-zip team
L
Rating: 3 out of 5
Due to unavailability, I was sent a product that does not meet my needs so I am not satisfied, I am still waiting for someone to contact me about the availability of the product
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience. We understand that this stock issue poses a problem for a good part of our clientele. We can announce a return of these products normally by the end of November. Best regards. The clip-zip team
P
Rating: 2 out of 5
Fast delivery. Nothing to complain about on that side;
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Response from clip-zip.com
Hello, Thank you for taking the time to share your opinion. We are delighted that you appreciated the speed of delivery. If you encounter a problem with our products, please feel free to contact us by email to find a solution. Best regards. The clip-zip team
C
Rating: 3 out of 5
Navigation needs to be reviewed, late delivery and does not work for a zip of a down jacket, size 5 or 8, neither fits
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the navigation on our site and the size of our zips did not meet your expectations. Your feedback is valuable and will help us improve our service. Please feel free to contact us directly for any further assistance. Best regards. The clip-zip team