English 
J
Rating: 1 out of 5
Hello, to this day I have not received my order. Best regards
Translated reviews
Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1, 2 and 3 stars
Reset filtersR
Rating: 3 out of 5
Long delay between order and receipt.
Translated reviews
L
Rating: 1 out of 5
I received the famous slider, I installed it on the zipper and once raised towards the collar it opens wide, so it doesn't work. This slider cannot replace a new zipper. This is what I will do.
Translated reviews
W
Rating: 2 out of 5
Delivery times not controlled, items shipped on 04/02 received on 19/02, explanations provided social movements duration indefinite in Belgium? then distribution error.
Translated reviews
F
Rating: 2 out of 5
Hello, I received my order but despite a promo code, I am asked to pay an additional €5 while it was just an exchange, so yes, I am disappointed.
Translated reviews
Response from clip-zip.com
Hello, The price varies depending on the slider model: there is indeed a difference of €4.8 between the smallest model and the largest model. If the price difference cannot be explained this way, please feel free to contact us by email to determine the reason and check if it is justified or not. Best regards, The Clip&Zip team.
A
Rating: 2 out of 5
Although I respected the indicated dimensions, it does not correspond at all.
Translated reviews
Response from clip-zip.com
Hello, do not hesitate to contact us by email, with customer service, to find a solution to your problem, we would be happy to help you repair your product. Best regards, The Cli&Zip team.
H
Rating: 1 out of 5
Easy to install except it doesn't hold, have to start over to put it back
Translated reviews
P
Rating: 2 out of 5
missed this time, unusable down jacket
Translated reviews
J
Rating: 3 out of 5
my order wish was not satisfied
Translated reviews
M
Rating: 1 out of 5
Never again
Translated reviews
D
Rating: 3 out of 5
Information too long to inform about a stock shortage (I had to follow up) and delivery time from the post is also too long. Otherwise, the product is correct and meets my needs.
Translated reviews
V
Rating: 2 out of 5
Good responsiveness in providing me with information on the model to choose, however I could not install the part in front of the cart and while tightening it with a clamp it broke. So, here I am back to square one. So, purchase for nothing in the end and relatively expensive too.
Translated reviews
C
Rating: 3 out of 5
Good service and instruction to measure, fast delivery but the zipper doesn't work. So an expensive trial.....
Translated reviews
S
Rating: 1 out of 5
impossible to install and the part broke!!
Translated reviews
Response from clip-zip.com
Hello, We apologize for this mishap. We invite you to contact us by email to initiate the after-sales service and receive a new model. Best regards, The Clip&Zip team.
D
Rating: 1 out of 5
Sorry it didn't work, even damaged my zipper
Translated reviews
Response from clip-zip.com
Hello, We apologize for not being able to satisfy you with our product. Could you please send us photos of your zipper and the measurements taken to choose your model by email? It is possible that you did not have the model suitable for your zipper. We would be happy to help you by email to find a solution. Best regards, The Clip&Zip team
J
Rating: 2 out of 5
On parka impossible to raise
The zipper
Translated reviews
The zipper
Response from clip-zip.com
Hello, It may be that the chosen model does not fit your zipper. Please feel free to contact us by email, we will be happy to advise you on the most suitable model. Best regards, The Clip&Zip team
R
Rating: 1 out of 5
Unfortunately, it does not work. I can't explain why? It seems so simple, but it does not work.
Translated reviews
A
Rating: 2 out of 5
Customer service has not responded for a week. I complained about the product because it did not fit. After two follow-ups, the same product was sent back to me, with a return label. For that, the second star. I wrote to customer service again and asked for a solution. No response. I have now accepted that the purchase was a waste of time and money. Even this survey, why am I being contacted in French, I do not speak French. I had to translate the questions with Google Translate. The picture below shows that I was indeed sent the wrong product twice.
Translated reviews
G
Rating: 2 out of 5
My item did not arrive quickly. I returned it for an exchange. I called 3 days ago. I was told it had arrived and would be processed as a priority. Since then, no news. I had requested an exchange, and I was told it was not possible because I had put the references of my new item inside. I would first get a credit note and I would have to reorder the item. To get it in 48 hours, they ask for 11 euros in shipping fees. That's huge.
Translated reviews
L
Rating: 2 out of 5
Although the reception was quick, the quality of the product is mediocre, impossible to install. So I do not recommend
Translated reviews
S
Rating: 1 out of 5
Order never received. Customer service does not respond.
Translated reviews
N
Rating: 3 out of 5
The idea of replacing the slider is good, but for a waterproof zipper (plasticized with return flaps) it does not work because it is too thick; in this case, you need to call a sewing workshop. Thank you anyway, the refund was accepted.
Translated reviews
S
Rating: 1 out of 5
The product they sell does not work
Translated reviews
C
Rating: 1 out of 5
the system does not work with a MONCLER parka zipper
Translated reviews
G
Rating: 1 out of 5
The slider broke after 2 weeks
Translated reviews
A
Rating: 2 out of 5
Clips well but does not close at all...
Translated reviews
R
Rating: 3 out of 5
The zipper I ordered did not work and they did not provide any solution.
Translated reviews
Y
Rating: 3 out of 5
Difficult to know which size of zipper to choose, I chose the wrong size even though you can return it for exchange, with shipping costs and the price of the item not advantageous
Translated reviews
R
Rating: 1 out of 5
Hello, I did not receive the right model. Your measurement and description system is not good. Sorry.
Translated reviews
Response from clip-zip.com
Hello, We do not want your zipper to remain defective. That is why we invite you to send us photos of your zipper and measurements by email. We will then help you find the suitable model. We can then proceed with an exchange! Best regards, The Clip&Zip team.
L
Rating: 3 out of 5
The measurement is not correct, I think the measuring process may not be clear enough.
Translated reviews
D
Rating: 1 out of 5
After following the choice guide, I ordered a clip that didn't work, I returned it in the same packaging by filling out the return form to make an exchange. A month later, the return has 'still not arrived' so no exchange or credit.
Translated reviews
Response from clip-zip.com
Hello, We must wait for your return to arrive to process it, so it depends on the carrier you chose. Once your return arrives with us, it is generally processed within two to three days following receipt. Your return is now received and processed. Best regards, The Clip&Zip team.
A
Rating: 1 out of 5
I have received nothing.
Translated reviews
M
Rating: 1 out of 5
This is the 2nd order I place, it is the 2nd time I do not receive the correct order. I ordered 5B and got 5C each time..... It's going to cost me more to return them....
Translated reviews
Response from clip-zip.com
Hello, The C that is in a circle at the back of the repair slider does not represent the model, but the copyright logo. To identify the type of slider, you need to look at what is written below the number. In your case, it should say 'plastic'. If not, contact us by email and we will send you the suitable model. Best regards, The Clip&Zip team.
J
Rating: 1 out of 5
This is my second order for the same zip. Still unsuitable. I returned the product.
Translated reviews
Response from clip-zip.com
Hello, We would be happy to help you find the model really suitable for your zipper. So do not hesitate to send us photos of your zipper by email! Best regards, The Clip&Zip team.
P
Rating: 1 out of 5
Null the installation of the slider
Translated reviews
M
Rating: 1 out of 5
The order was never delivered.
Translated reviews
J
Rating: 1 out of 5
Inappropriate product like the one from my order on January 1st
Translated reviews
M
Rating: 3 out of 5
slider not compatible with the jacket to be repaired, (brand gornaya).
Translated reviews
E
Rating: 1 out of 5
Order not delivered since 11/12
Translated reviews
P
Rating: 3 out of 5
Difficult to open the slider before installation. The small tool provided did not hold up, too soft.
Translated reviews