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Y
Rating: 4 out of 5
A bit unclear to find the right size and be sure of the color... But good quality product. Delivery times too long..
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 165 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Reviews 1, 2 and 4 stars
Reset filtersE
Rating: 4 out of 5
good order tracking
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R
Rating: 1 out of 5
Unfortunately, it does not work. I can't explain why? It seems so simple, but it does not work.
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J
Rating: 4 out of 5
Received on time. A bit expensive but works better than the Chinese ones. Only problem, due to their design, they have the pulling system a bit backward and it is more difficult to slide on the zip. Especially on a bag where there are few grips. Thank you anyway because I would not have been able to repair the closure otherwise.
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A
Rating: 2 out of 5
Customer service has not responded for a week. I complained about the product because it did not fit. After two follow-ups, the same product was sent back to me, with a return label. For that, the second star. I wrote to customer service again and asked for a solution. No response. I have now accepted that the purchase was a waste of time and money. Even this survey, why am I being contacted in French, I do not speak French. I had to translate the questions with Google Translate. The picture below shows that I was indeed sent the wrong product twice.
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G
Rating: 2 out of 5
My item did not arrive quickly. I returned it for an exchange. I called 3 days ago. I was told it had arrived and would be processed as a priority. Since then, no news. I had requested an exchange, and I was told it was not possible because I had put the references of my new item inside. I would first get a credit note and I would have to reorder the item. To get it in 48 hours, they ask for 11 euros in shipping fees. That's huge.
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L
Rating: 2 out of 5
Although the reception was quick, the quality of the product is mediocre, impossible to install. So I do not recommend
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S
Rating: 1 out of 5
Order never received. Customer service does not respond.
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S
Rating: 1 out of 5
The product they sell does not work
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C
Rating: 1 out of 5
the system does not work with a MONCLER parka zipper
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C
Rating: 4 out of 5
Fast delivery, easy exchange/credit due to order error.
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F
Rating: 4 out of 5
Good
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G
Rating: 1 out of 5
The slider broke after 2 weeks
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A
Rating: 2 out of 5
Clips well but does not close at all...
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B
Rating: 4 out of 5
Only one order received with a 10-day delay.
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R
Rating: 1 out of 5
Hello, I did not receive the right model. Your measurement and description system is not good. Sorry.
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Response from clip-zip.com
Hello, We do not want your zipper to remain defective. That is why we invite you to send us photos of your zipper and measurements by email. We will then help you find the suitable model. We can then proceed with an exchange! Best regards, The Clip&Zip team.
A
Rating: 4 out of 5
Always so satisfied with the products.
Always new items.
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Always new items.
H
Rating: 4 out of 5
I had made two orders on the same day.
These orders arrived in a single package.
However, I paid for shipping twice.
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These orders arrived in a single package.
However, I paid for shipping twice.
Response from clip-zip.com
Hello, The shipping costs of the first order have now been refunded to you. Please feel free to report this kind of situation by email, so that we can find a solution. Best regards, The Clip&Zip team.
N
Rating: 4 out of 5
Very good: sent quickly and works well, only I need to search online how to open the clip-zip with the plastic tab (the tab was cracking).
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D
Rating: 1 out of 5
After following the choice guide, I ordered a clip that didn't work, I returned it in the same packaging by filling out the return form to make an exchange. A month later, the return has 'still not arrived' so no exchange or credit.
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Response from clip-zip.com
Hello, We must wait for your return to arrive to process it, so it depends on the carrier you chose. Once your return arrives with us, it is generally processed within two to three days following receipt. Your return is now received and processed. Best regards, The Clip&Zip team.
A
Rating: 1 out of 5
I have received nothing.
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M
Rating: 1 out of 5
This is the 2nd order I place, it is the 2nd time I do not receive the correct order. I ordered 5B and got 5C each time..... It's going to cost me more to return them....
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Response from clip-zip.com
Hello, The C that is in a circle at the back of the repair slider does not represent the model, but the copyright logo. To identify the type of slider, you need to look at what is written below the number. In your case, it should say 'plastic'. If not, contact us by email and we will send you the suitable model. Best regards, The Clip&Zip team.
J
Rating: 1 out of 5
This is my second order for the same zip. Still unsuitable. I returned the product.
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Response from clip-zip.com
Hello, We would be happy to help you find the model really suitable for your zipper. So do not hesitate to send us photos of your zipper by email! Best regards, The Clip&Zip team.
J
Rating: 4 out of 5
practical
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O
Rating: 4 out of 5
Pleasant and clear site
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P
Rating: 1 out of 5
Null the installation of the slider
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M
Rating: 1 out of 5
The order was never delivered.
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L
Rating: 4 out of 5
Item conforms to the description
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E
Rating: 4 out of 5
very good quality and easy to implement
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J
Rating: 1 out of 5
Inappropriate product like the one from my order on January 1st
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N
Rating: 4 out of 5
-
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J
Rating: 4 out of 5
Good
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E
Rating: 1 out of 5
Order not delivered since 11/12
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B
Rating: 4 out of 5
Fast shipping ok.
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B
Rating: 1 out of 5
Not the right order
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J
Rating: 1 out of 5
Excessive price, shipping costs nearly €6 for a shipment of a few grams, and impossible to exchange, the correct size not being available. I hope to be refunded very quickly.
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S
Rating: 4 out of 5
Smooth navigation, clear explanations for choosing the type of slider and the right size.
Too bad the model I needed was out of stock and no details on the next availability date!!
I had to take a metal model, but it works poorly on my zipper.
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Too bad the model I needed was out of stock and no details on the next availability date!!
I had to take a metal model, but it works poorly on my zipper.
C
Rating: 1 out of 5
Not working
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S
Rating: 4 out of 5
Good for now.
Let's see over time
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Let's see over time
B
Rating: 4 out of 5
I don't know how the closure will age but it still gives a second life to my jacket without major sewing work.
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