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A
Rating: 4 out of 5
It would be perfect if I had received the right colors.! 3 bronze colors instead of one bronze and 2 black.
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 166 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
It would be perfect if I had received the right colors.! 3 bronze colors instead of one bronze and 2 black.
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A
Rating: 1 out of 5
product error, then product not suitable, although I bought the right size, then repurchased a smaller size still not suitable regret spending twice 7.50
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Response from clip-zip.com
Hello, Did you not make an exchange? or a refund? don't hesitate to get back to us so we can resolve all this!
A
Rating: 1 out of 5
product error, then product not suitable, although I bought the right size, then repurchased a smaller size still not suitable regret spending twice 7.50
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Response from clip-zip.com
Hello, Did you not make an exchange? or a refund? don't hesitate to get back to us so we can resolve all this!
A
Rating: 4 out of 5
the ordered slider corresponds exactly to the mesh of my sleeping bag's zipper.
I don't give 5 stars because I find the price a bit expensive
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I don't give 5 stars because I find the price a bit expensive
A
Rating: 4 out of 5
the ordered slider corresponds exactly to the mesh of my sleeping bag's zipper.
I don't give 5 stars because I find the price a bit expensive
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I don't give 5 stars because I find the price a bit expensive
A
Rating: 3 out of 5
Hello, why only 3 stars? PROMO: 3 boxes/sleeves purchased = 1 free! I'm still looking for where the 4th one is!!!!!!!
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Response from clip-zip.com
Hello, Did you really put 4 products in the cart for it to be deducted? Feel free to get back to us to resolve this issue.
A
Rating: 3 out of 5
very effective, thank you
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Response from clip-zip.com
very effective, thank you
A
Rating: 4 out of 5
Fast and compliant delivery
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A
Rating: 4 out of 5
Fast and compliant delivery
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A
Rating: 1 out of 5
Hello,
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
Translated reviews
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
Response from clip-zip.com
Hello, did you contact our after-sales service to replace the broken products? You can reach us by email with the photos, and our form is also available where you can attach photos.
A
Rating: 1 out of 5
Hello,
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
Translated reviews
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
Response from clip-zip.com
Hello, did you contact our after-sales service to replace the broken products? You can reach us by email with the photos, and our form is also available where you can attach photos.
A
Rating: 4 out of 5
Because the Clip didn't work on my outdoor jacket.
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A
Rating: 4 out of 5
Because the Clip didn't work on my outdoor jacket.
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A
Rating: 4 out of 5
I should have taken a larger size. I received a credit. But disappointment with very high price increases even for the product I returned. So free shipping? No advantage, I should have kept my item for something else....
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A
Rating: 4 out of 5
I should have taken a larger size. I received a credit. But disappointment with very high price increases even for the product I returned. So free shipping? No advantage, I should have kept my item for something else....
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A
Rating: 4 out of 5
It is easy to find the compatible zip clip equivalent.
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A
Rating: 4 out of 5
It is easy to find the compatible zip clip equivalent.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
A
Rating: 3 out of 5
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
Translated reviews
Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
A
Rating: 4 out of 5
Easy to place an order. Delivery time respected and fast. Just a note: when it comes to very small items, (e.g. case/stop sleeve), it should be possible to order 2 without doubling the shipping costs as they are very light pieces.
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A
Rating: 4 out of 5
Easy to place an order. Delivery time respected and fast. Just a note: when it comes to very small items, (e.g. case/stop sleeve), it should be possible to order 2 without doubling the shipping costs as they are very light pieces.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Easy to understand site. Delivery was delayed but it was due to the weather. Item received corresponds to the order.
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A
Rating: 4 out of 5
Easy to understand site. Delivery was delayed but it was due to the weather. Item received corresponds to the order.
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A
Rating: 3 out of 5
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
A
Rating: 3 out of 5
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good advice when exchanging on messaging
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A
Rating: 4 out of 5
Good advice when exchanging on messaging
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A
Rating: 1 out of 5
a request for exchange without response
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Response from clip-zip.com
Hello, I am sorry to hear that you did not receive a response.. Can you write to us at [email protected]?
A
Rating: 1 out of 5
a request for exchange without response
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Response from clip-zip.com
Hello, I am sorry to hear that you did not receive a response.. Can you write to us at [email protected]?
A
Rating: 1 out of 5
NEVER ANYONE AVAILABLE TO ANSWER THE PHONE...
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Response from clip-zip.com
Hello, Indeed we encountered telephone line problems, we apologize for that. Can you contact us by email so we can find a solution?
A
Rating: 1 out of 5
NEVER ANYONE AVAILABLE TO ANSWER THE PHONE...
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Response from clip-zip.com
Hello, Indeed we encountered telephone line problems, we apologize for that. Can you contact us by email so we can find a solution?