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D
Rating: 3 out of 5
In fact, the slider is certainly good, but each closure is a case apart, and each customer is little or not logical when it comes to assembly!!!!
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I did not find the part I was looking for, but the service was top.
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G
Rating: 4 out of 5
everything ok
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N
Rating: 4 out of 5
The purchase on the website was straightforward
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F
Rating: 4 out of 5
Undoubtedly very good for 'open' zips but I couldn't reset the system on a 'closed' zip of a backpack type (although it is supposed to be compatible). Easy and efficient return and refund, so purchase without risk. Thank you
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D
Rating: 3 out of 5
After returning the first clip that was not the right size, the second one is perfect. However, I still have not been refunded for the first one
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B
Rating: 1 out of 5
The bulbs do not work, useless purchase
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N
Rating: 1 out of 5
I still have not received my package
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Response from clip-zip.com
Hello, We are sorry to hear that you have not yet received your package, this issue being independent of our will. We have requested that it be resent to you. We invite you to leave us a new review when you have received it. Thank you for your understanding. The clip-zip team
C
Rating: 1 out of 5
I couldn't install it
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Response from clip-zip.com
Hello, We are sorry to hear that you encountered difficulties during the installation of our product. Your experience matters a lot to us and we would be happy to help you resolve this issue. Do not hesitate to contact us for assistance. Best regards. The clip-zip team
G
Rating: 1 out of 5
The product lasted 2 weeks
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. Your feedback is valuable and helps us improve. Do not hesitate to contact us directly to discuss your situation. Best regards. The clip-zip team
E
Rating: 1 out of 5
Order still awaiting delivery for 1 month. Before asking for a review, you need to check the delivery status of the order.
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Response from clip-zip.com
Hello, We are sorry to hear that you have not yet received your package, this issue being independent of our will. We have requested that it be resent to you. We invite you to leave us a new review when you have received it. Thank you for your understanding. The clip-zip team
V
Rating: 1 out of 5
Unfortunately, I did not receive the slider within the promised time and I had to rush to the stores before my son's school trip departure, as the zipper of his down jacket was broken, down jacket open etc... I waited a long time for the slider which arrived after the week of the school trip. Moreover, if you order as a guest, it is impossible to have postal tracking, when you finally create the account there is no trace of the order, not practical for returns!! In short, a disaster all around for me, I have no opinion on the slider as I have not tried it.
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Response from clip-zip.com
Hello, We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to wait for an order, especially in such urgent circumstances. Please know that your feedback is valuable and will help us improve our services. Do not hesitate to contact us for any future assistance. Best regards. The clip-zip team
F
Rating: 1 out of 5
I took measurements three times carefully to avoid mistakes and the received slider is too small. Bad experience.
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Response from clip-zip.com
Hello, We are sorry to hear that the received slider does not meet your expectations despite your precautions. Your experience is important to us and we want to help you. Please feel free to contact us to discuss available options. Best regards. The clip-zip team
A
Rating: 4 out of 5
good
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O
Rating: 3 out of 5
the site is practical but the products are not very well adapted. Sorry!!
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C
Rating: 4 out of 5
Impeccable delivery, perfect packaging, long wait of more than 15 days for delivery, too bad!
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C
Rating: 3 out of 5
Not very smooth
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J
Rating: 4 out of 5
Practical, easy to install, effective at the moment ... to see over time.
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S
Rating: 1 out of 5
I just returned my item and I'm still waiting for the refund. Impossible to reach someone by phone.
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Response from clip-zip.com
Hello, We understand your frustration regarding the refund and the lack of phone contact. Please know that we are doing our best to resolve all requests as quickly as possible. Do not hesitate to contact us by email for personalized assistance. Best regards. The clip-zip team
V
Rating: 1 out of 5
Never received.
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C
Rating: 1 out of 5
Order not delivered.
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M
Rating: 3 out of 5
I filled out the return form because I wanted to exchange the zips but I received no response. I will therefore never order from your site again.
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G
Rating: 4 out of 5
The sliders fit perfectly on the slides. A time saver and the indications on the site help to find the right one every time.
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J
Rating: 1 out of 5
The smallest size of clip was too big for my invisible zip which matched well with the template provided by the site.
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J
Rating: 3 out of 5
the video for setting up the slider does not show the essential moment well enough: the moment when we engage the slider on the closure
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G
Rating: 4 out of 5
Very helpful online help
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M
Rating: 4 out of 5
Quite clear. Easy to find what you are looking for.
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N
Rating: 4 out of 5
It lacks detail regarding the right size to take.
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S
Rating: 4 out of 5
Great, I'm advertising because it's a genius invention. Just the exchange conditions could be simpler, I didn't need it in the end so all the better. The customer service was very responsive.
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S
Rating: 1 out of 5
Hello, I made a mistake on the zip, I filled out the return form asking if I could send photos of my broken clip because I can't find a match, and I haven't heard back from you.. I'm sorry.. Best regards
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K
Rating: 1 out of 5
I have not yet received the ordered product. You claim to have sent it on 13th January - two weeks ago!
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M
Rating: 4 out of 5
No problem, received on time
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P
Rating: 4 out of 5
Clear site
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M
Rating: 4 out of 5
I am very satisfied with my purchase. I can finally wear my waxed jacket again. Slow delivery. Ordered on January 9, delivered on the 24th.
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S
Rating: 4 out of 5
Easy and quick, great solution for repairing pulls. Only downside, on a metal pull, the first one only lasted 2 years.
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J
Rating: 4 out of 5
No problem regarding the site.
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B
Rating: 3 out of 5
Terrible for customer service, I was supposed to be called back after leaving my phone with a person who was not competent, I am still waiting......
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A
Rating: 4 out of 5
Good product but the price is still high.
Too bad the quality-price ratio is not better.
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Too bad the quality-price ratio is not better.
M
Rating: 4 out of 5
The delivery was correctly delivered.
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K
Rating: 1 out of 5
Bad!
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