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S
Rating: 1 out of 5
Disappointed, after ordering two sliders, the second one is still not the right one on the advice of customer service. Photos to support. I am abandoning this site
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 165 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
After the advice of a friend, I discovered the clip&zip site. The information is clear for an order. Thanks to clip & zip, I was able to repair beautiful garments abandoned because of the zipper. Thank you clip&zip
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H
Rating: 4 out of 5
It works
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F
Rating: 4 out of 5
Nothing to say but positive
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P
Rating: 1 out of 5
It does not work. It opens itself when you pull up.
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Response from clip-zip.com
Hello, We are sorry to hear that you have encountered problems with our product. Your feedback is valuable and helps us improve our services. Please do not hesitate to contact us directly so that we can better understand the situation and provide you with a suitable solution. Best regards, The clip-zip team
E
Rating: 1 out of 5
Size does not match the indications
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Response from clip-zip.com
Hello, We are sincerely sorry to hear that the size of your product does not meet your expectations. Please do not hesitate to contact us directly to discuss your issue, we will be happy to assist you. Best regards. The clip-zip team
P
Rating: 3 out of 5
The zip model purchased does not work on the closure... too bad
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M
Rating: 3 out of 5
Quick, unfortunately the product does not fit
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A
Rating: 4 out of 5
Well explained for choosing the model of zip we need, I had a doubt so I took 2 different ones to be sure…
Only downside, the slider has a small point that I find annoying when using it, I don't quite understand its utility; maybe so that the tab of the slider stays flat
Otherwise very satisfied with my purchase, which allowed me to continue using a garment! Finally a solution to repair zips.
Very fast delivery.
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Only downside, the slider has a small point that I find annoying when using it, I don't quite understand its utility; maybe so that the tab of the slider stays flat
Otherwise very satisfied with my purchase, which allowed me to continue using a garment! Finally a solution to repair zips.
Very fast delivery.
D
Rating: 4 out of 5
My clip seems unsuitable for my waterproof zipper. The slider forces and the zipper opens. A bit disappointed.
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M
Rating: 4 out of 5
Conforms, effective, functional, very simple installation, very fast shipping and easy reception. Top of the top. The only weak point is that the slider is pulled by a non-mobile fixing tab and not as easy as an original zipper and there is a point that when closing or opening the zip pricks the finger and it's not pleasant. You have to cut and file for a soft touch. Otherwise perfect. An improvement would be very pleasant for the future. Keep it up, it's great and not very expensive. That's why I only give 4 stars.
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F
Rating: 1 out of 5
Broken when opening.
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D
Rating: 3 out of 5
In fact, the slider is certainly good, but each closure is a case apart, and each customer is little or not logical when it comes to assembly!!!!
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A
Rating: 4 out of 5
I did not find the part I was looking for, but the service was top.
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G
Rating: 4 out of 5
everything ok
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N
Rating: 4 out of 5
The purchase on the website was straightforward
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F
Rating: 4 out of 5
Undoubtedly very good for 'open' zips but I couldn't reset the system on a 'closed' zip of a backpack type (although it is supposed to be compatible). Easy and efficient return and refund, so purchase without risk. Thank you
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D
Rating: 3 out of 5
After returning the first clip that was not the right size, the second one is perfect. However, I still have not been refunded for the first one
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B
Rating: 1 out of 5
The bulbs do not work, useless purchase
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N
Rating: 1 out of 5
I still have not received my package
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Response from clip-zip.com
Hello, We are sorry to hear that you have not yet received your package, this issue being independent of our will. We have requested that it be resent to you. We invite you to leave us a new review when you have received it. Thank you for your understanding. The clip-zip team
C
Rating: 1 out of 5
I couldn't install it
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Response from clip-zip.com
Hello, We are sorry to hear that you encountered difficulties during the installation of our product. Your experience matters a lot to us and we would be happy to help you resolve this issue. Do not hesitate to contact us for assistance. Best regards. The clip-zip team
G
Rating: 1 out of 5
The product lasted 2 weeks
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. Your feedback is valuable and helps us improve. Do not hesitate to contact us directly to discuss your situation. Best regards. The clip-zip team
E
Rating: 1 out of 5
Order still awaiting delivery for 1 month. Before asking for a review, you need to check the delivery status of the order.
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Response from clip-zip.com
Hello, We are sorry to hear that you have not yet received your package, this issue being independent of our will. We have requested that it be resent to you. We invite you to leave us a new review when you have received it. Thank you for your understanding. The clip-zip team
V
Rating: 1 out of 5
Unfortunately, I did not receive the slider within the promised time and I had to rush to the stores before my son's school trip departure, as the zipper of his down jacket was broken, down jacket open etc... I waited a long time for the slider which arrived after the week of the school trip. Moreover, if you order as a guest, it is impossible to have postal tracking, when you finally create the account there is no trace of the order, not practical for returns!! In short, a disaster all around for me, I have no opinion on the slider as I have not tried it.
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Response from clip-zip.com
Hello, We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to wait for an order, especially in such urgent circumstances. Please know that your feedback is valuable and will help us improve our services. Do not hesitate to contact us for any future assistance. Best regards. The clip-zip team
F
Rating: 1 out of 5
I took measurements three times carefully to avoid mistakes and the received slider is too small. Bad experience.
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Response from clip-zip.com
Hello, We are sorry to hear that the received slider does not meet your expectations despite your precautions. Your experience is important to us and we want to help you. Please feel free to contact us to discuss available options. Best regards. The clip-zip team
A
Rating: 4 out of 5
good
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O
Rating: 3 out of 5
the site is practical but the products are not very well adapted. Sorry!!
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C
Rating: 4 out of 5
Impeccable delivery, perfect packaging, long wait of more than 15 days for delivery, too bad!
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C
Rating: 3 out of 5
Not very smooth
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J
Rating: 4 out of 5
Practical, easy to install, effective at the moment ... to see over time.
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S
Rating: 1 out of 5
I just returned my item and I'm still waiting for the refund. Impossible to reach someone by phone.
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Response from clip-zip.com
Hello, We understand your frustration regarding the refund and the lack of phone contact. Please know that we are doing our best to resolve all requests as quickly as possible. Do not hesitate to contact us by email for personalized assistance. Best regards. The clip-zip team
V
Rating: 1 out of 5
Never received.
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C
Rating: 1 out of 5
Order not delivered.
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M
Rating: 3 out of 5
I filled out the return form because I wanted to exchange the zips but I received no response. I will therefore never order from your site again.
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G
Rating: 4 out of 5
The sliders fit perfectly on the slides. A time saver and the indications on the site help to find the right one every time.
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J
Rating: 1 out of 5
The smallest size of clip was too big for my invisible zip which matched well with the template provided by the site.
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J
Rating: 3 out of 5
the video for setting up the slider does not show the essential moment well enough: the moment when we engage the slider on the closure
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G
Rating: 4 out of 5
Very helpful online help
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M
Rating: 4 out of 5
Quite clear. Easy to find what you are looking for.
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N
Rating: 4 out of 5
It lacks detail regarding the right size to take.
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