Customer reviews of clip-zip.com

9,1 /10

Based on 13 165 published reviews

5 10,1k 77% 4 1 682 13% 3 571 4% 2 292 2% 1 547 4%

Summary of reviews

The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 12/05/2018 à 20h07 following a purchase from 06/05/2018

The difficulty is finding the right size...

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Acheteur Vérifié

Published on 12/05/2018 à 19h24 following a purchase from 27/04/2018

Fast shipping and products conform to the description.

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Acheteur Vérifié

Published on 11/05/2018 à 09h06 following a purchase from 01/05/2018

functional, easy

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Acheteur Vérifié

Published on 06/05/2018 à 14h30 following a purchase from 30/04/2018

More precision for setting up the zip would be welcome...

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Acheteur Vérifié

Published on 05/05/2018 à 16h36 following a purchase from 22/04/2018

Very good

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Acheteur Vérifié

Published on 04/05/2018 à 19h03 following a purchase from 29/04/2018

Good

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Acheteur Vérifié

Published on 03/05/2018 à 14h01 following a purchase from 26/04/2018

I received my slider quite quickly but I am very disappointed because it does not work.
They offered me an exchange but I think I will have to pay again!

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Response from clip-zip.com Published on 04/05/2018

Hello,
Product exchanges will only cost you the shipping price.
Once the item is received in the store we will send your exchange at our expense and if there is a price difference between the two items we will refund the difference! If on the contrary the desired product is more expensive than the one originally purchased, we will send you a payment link, but generally this does not exceed 1.70€.
Here is the procedure to follow to exchange a product:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
Do not hesitate to contact us if you have any questions or if you hesitate in choosing the slider.
The Zlideon customer service

Acheteur Vérifié

Published on 02/05/2018 à 21h58 following a purchase from 19/04/2018

I am told that the package has been sent etc... and 8 days later still nothing and I am asked to wait until Monday and still nothing response: it is not normal. but it is still normal that I paid it seems like a nice scam I lost money it is like that but I will not advertise it because they don't care....

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Response from clip-zip.com Published on 03/05/2018

Hello,
We have shipped your package 2 times, we have reshipped it today with tracking, you will be informed of this tracking number very soon.
We apologize for these inconveniences.
Best regards,

Acheteur Vérifié

Published on 01/05/2018 à 13h33 following a purchase from 25/04/2018

It is more than unpleasant to order products on the site and barely after payment is completed (order validation, order, etc....) receive an email indicating out of stock without specifying which product thus delaying delivery. I immediately called customer service to possibly cancel my order (another site offered the same products): My contact person informed me that the main part of my order was in stock and would ship the next day. The next day, an email from customer service telling me there was a misunderstanding during our phone communication. When there is a stock shortage, they wait to receive the product to send everything. But (good point for them) he offered to send me the zips exceptionally or to accept to wait. I requested the shipment which I received the next day so 4 days after the order which is very good as a delay.
What is abnormal is to leave online products that they no longer have and not to inform the customer at the time of the order. Too bad.
Maybe one day I will receive the gel?

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Response from clip-zip.com Published on 04/05/2018

Hello,
We are sorry for the inconvenience caused.
Indeed normally an incomplete order cannot leave the store.
We made an exception for your order because it contained many sliders that we could ship immediately. During your call to the store, you asked us if the 5B were available and indeed they were, but you did not mention the gel that is why there was a misunderstanding.
We decided to make a commercial gesture for this product, you received an email giving you more information.
We remain at your disposal if needed.
The Zlideon customer service.

Acheteur Vérifié

Published on 30/04/2018 à 19h27 following a purchase from 23/04/2018

The delivery was fast. Thank you

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Acheteur Vérifié

Published on 29/04/2018 à 09h22 following a purchase from 23/04/2018

fast and careful shipping
but I ordered two sliders for a spiral closure of a bag and neither of them work. the slider moves but the closure does not close.

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Response from clip-zip.com Published on 04/05/2018

Hello,
We invite you to request an exchange from customer service: [email protected]
You can attach photos of the closures you wish to repair to receive help in choosing the right slider.
It may also be a manufacturing error of the product, if that is the case a replacement will be made free of charge.
Do not hesitate to contact us if needed.
The Zlideon Group.

Acheteur Vérifié

Published on 28/04/2018 à 18h01 following a purchase from 15/04/2018

Concise and effective

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Acheteur Vérifié

Published on 27/04/2018 à 12h50 following a purchase from 21/04/2018

Good site

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Acheteur Vérifié

Published on 25/04/2018 à 22h07 following a purchase from 19/04/2018

effective and practical

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Acheteur Vérifié

Published on 23/04/2018 à 15h56 following a purchase from 18/04/2018

The site itself is perfect!

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Acheteur Vérifié

Published on 23/04/2018 à 14h14 following a purchase from 18/04/2018

I haven't tried the product yet, but the delivery is really very fast and the explanations on the site are very clear..

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Acheteur Vérifié

Published on 22/04/2018 à 16h01 following a purchase from 17/04/2018

Perfect, conforms to my order

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Acheteur Vérifié

Published on 21/04/2018 à 16h26 following a purchase from 13/04/2018

good site and no problem getting informed advice

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Acheteur Vérifié

Published on 21/04/2018 à 14h50 following a purchase from 15/04/2018

Serious

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Acheteur Vérifié

Published on 21/04/2018 à 12h39 following a purchase from 16/04/2018

Slider ordered and received within three days. Not knowing which slider to choose, I asked for advice by email by sending a photo and the response was very quick. The installation of the slider is very simple and fast.

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Acheteur Vérifié

Published on 20/04/2018 à 19h54 following a purchase from 13/04/2018

the size evaluation is not the easiest

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Acheteur Vérifié

Published on 20/04/2018 à 16h17 following a purchase from 14/04/2018

site full of ideas, to consult

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Acheteur Vérifié

Published on 19/04/2018 à 12h45 following a purchase from 05/04/2018

Well-designed site.

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Acheteur Vérifié

Published on 15/04/2018 à 08h16 following a purchase from 01/04/2018

easy

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Acheteur Vérifié

Published on 14/04/2018 à 12h56 following a purchase from 07/04/2018

.....

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Acheteur Vérifié

Published on 13/04/2018 à 20h43 following a purchase from 06/04/2018

Clearly serious. Fast shipping.

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Acheteur Vérifié

Published on 12/04/2018 à 15h45 following a purchase from 30/03/2018

Serious... Although it seemed to start off half well at first since just as I received the payment confirmation, another email arrived to inform me of a stock shortage, but the wait was not as long as that... (Fortunately I had another jacket to help me out)

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Acheteur Vérifié

Published on 12/04/2018 à 05h11 following a purchase from 02/04/2018

a bit of a delay between sending the order and receiving it (1 week)

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Acheteur Vérifié

Published on 11/04/2018 à 10h14 following a purchase from 03/04/2018

Good advice for choosing the elements, received on time

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Acheteur Vérifié

Published on 10/04/2018 à 09h32 following a purchase from 31/03/2018

Order received quickly. And I find the ZIPs very practical. But I regret that there is not more information on the site to start the ZIPs that suit us. The dimensions given did not speak to me. It would be good to suggest on the site which closure the ZIP is for. (size, jacket, or vest, or pouch....)
Thank you
Very good site
Very good site

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Acheteur Vérifié

Published on 10/04/2018 à 05h31 following a purchase from 28/03/2018

Very simple site easy to place an order

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Acheteur Vérifié

Published on 09/04/2018 à 15h56 following a purchase from 03/04/2018

Fast and efficient, to recommend.

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Acheteur Vérifié

Published on 09/04/2018 à 13h39 following a purchase from 04/04/2018

Good explanation for choosing the necessary parts for repairing a zipper

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Acheteur Vérifié

Published on 08/04/2018 à 10h06 following a purchase from 29/03/2018

No problem with the store but the material is too fragile

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Acheteur Vérifié

Published on 08/04/2018 à 08h55 following a purchase from 21/03/2018

I am very happy with the contact and follow-up from my interlocutor, she did her best to help me find the slider that could correspond but unfortunately it does not work
I remain at your disposal to see if I can find a solution

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Acheteur Vérifié

Published on 08/04/2018 à 06h48 following a purchase from 02/04/2018

The site is well done. I think it just needs a bit more examples for repairs. Not detailed enough for beginners...

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Acheteur Vérifié

Published on 07/04/2018 à 10h58 following a purchase from 22/03/2018

Impossible to print the template to determine which slider to choose for a replacement

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Acheteur Vérifié

Published on 05/04/2018 à 13h45 following a purchase from 10/03/2018

Very clear explanations.

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Acheteur Vérifié

Published on 03/04/2018 à 12h44 following a purchase from 27/03/2018

I ordered 6 and only received 2.
Moreover, it does not work. Very disappointed :(

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Response from clip-zip.com Published on 03/04/2018

Hello,
This is not normal, do not hesitate to contact customer service to resolve the issue: [email protected]
Best regards,

Acheteur Vérifié

Published on 02/04/2018 à 16h58 following a purchase from 27/03/2018

Site without problems

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