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Rating: 5 out of 5
Fast delivery, and very clear explanations on the site to determine the right size of the product.
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 3 out of 5
First order unsuitable (half at fault, size search scale imprecise, plan to have a caliper)
Second order, one slider out of two defective
Shipping costs refunded as agreed
Problem contacting you by phone
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Second order, one slider out of two defective
Shipping costs refunded as agreed
Problem contacting you by phone
A
Rating: 3 out of 5
Order received quickly and compliant.
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A
Rating: 3 out of 5
I made a first order a year ago. The product (zipper attachment) broke so I made another order specifying my problem. No one contacted me to ask for explanations. So yes, it's not a fortune but if every year I have to invest 10€, it will get expensive in the end.
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A
Rating: 5 out of 5
Very ingenious zipper replacement system, very practical.
Good explanations on the site to know which reference to order.
Fast delivery
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Good explanations on the site to know which reference to order.
Fast delivery
A
Rating: 3 out of 5
Despite a tracked letter, I had to wait more than ten days to receive the order.
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A
Rating: 5 out of 5
Quite a bit of explanation to guide your choice
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A
Rating: 5 out of 5
Very good product that deserves to be better known.
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A
Rating: 5 out of 5
package received quickly, efficient customer service
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A
Rating: 5 out of 5
The installation of the parts has not yet been done but I am very happy with my purchase.
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A
Rating: 1 out of 5
Announced delay under 24h even with a Colissimo invoice delivery.... Order on 24/08 at 4 PM and still not delivered on 27/08!!!
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Response from clip-zip.com
Hello,
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
A
Rating: 5 out of 5
first order OK
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Very correct service, deadlines and products are also correct.
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Very good explanations; quick and careful shipping; the description matches the product well
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A
Rating: 5 out of 5
Fast delivery. Impeccable help in choosing the product. Very satisfied!
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A
Rating: 5 out of 5
The site provides clear explanations to choose the right slider.
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A
Rating: 5 out of 5
fast delivery and compliant with the request
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A
Rating: 5 out of 5
I was very satisfied with everything
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A
Rating: 5 out of 5
Clear and practical site for choosing the slider. Fast delivery. Very easy product to assemble.
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A
Rating: 5 out of 5
On time. Very fast
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A
Rating: 5 out of 5
Delivery on time. Product ok. Easy and functional replacement!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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A
Rating: 1 out of 5
After buying a product of the wrong size at a supermarket, I followed the website guide to purchase another model just as ineffective for repairing the zipper of my jeans.
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Response from clip-zip.com
Hello, If you need help finding the right reference you can send us a photo of the zipper by email at [email protected] Don't hesitate to contact us if needed. Best regards
A
Rating: 3 out of 5
the videos are always flattering but the actual use is much less
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A
Rating: 5 out of 5
perfect
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A
Rating: 3 out of 5
Complicated to find the right model
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A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
What a beautiful invention this slider is!! Thank you for the speed
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
in-store pickup, the saleswoman made sure I had ordered the right part.
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A
Rating: 5 out of 5
R to S - everything meets my expectations - product quality, deadline, price. perfect
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A
Rating: 5 out of 5
very easy
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A
Rating: 5 out of 5
Hello, I can only praise the seriousness of this company not only regarding the product after 2 orders but also the ultra-fast delivery times. Highly recommended without any problem
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A
Rating: 5 out of 5
Very clear, efficient.
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A
Rating: 5 out of 5
It is always a pleasure to repair a zipper rather than struggle to change it. François
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A
Rating: 1 out of 5
The clip&zip choice grid is not reliable. I had to return the parts that did not fit the backpack. The package arrived in my absence. When I tested it, the 15-day return period had passed. I still returned the lot. I am still waiting for news from them.
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Response from clip-zip.com
Hello, We indeed have a 15-day return period for products but we are flexible on exchanges, we understand that the deadline is short and sometimes deliveries are delayed. So we allow exchanges even after 15 days. However, we are surprised by your comment on 06/08 as we refunded your order on 30/06 when we received the sliders. You can therefore order the good sliders, your return request was indeed processed. If you have any questions you can write to us at [email protected] Best regards
A
Rating: 5 out of 5
Practical, well-made and clean site. I immediately found what I was looking for and in the unit! Top
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