The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2024
Good product, meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2024
Good product, meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2024
Perfect!! Listening!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2024
Perfect!! Listening!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
A super responsive team. Really well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
A super responsive team. Really well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
Fast, efficient, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
Fast, efficient, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2024
A big thank you for the phone welcome, the responsiveness, and the assistance before placing the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2024
A big thank you for the phone welcome, the responsiveness, and the assistance before placing the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2024
Quick exchange.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2024
Quick exchange.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Clear and well explained.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Clear and well explained.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Product easily found and sent without issues. Impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Product easily found and sent without issues. Impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Great!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Great!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Very satisfied, it allowed me to save a very high-end parka bought at a very low price because the zipper pull was missing. I keep your contact details very carefully.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Very satisfied, it allowed me to save a very high-end parka bought at a very low price because the zipper pull was missing. I keep your contact details very carefully.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Flawless processing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Flawless processing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Yes, I finally received my package, thank you, see you soon.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2024
Yes, I finally received my package, thank you, see you soon.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2024
Very satisfied with the follow-up and the speed of responses.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2024
Very satisfied with the follow-up and the speed of responses.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Fast and careful shipping. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
Fast and careful shipping. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Good advice by email
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Good advice by email
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
I am satisfied with my order. A big saving to be made. This avoids throwing away clothes that just have a broken zipper.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2024
I am satisfied with my order. A big saving to be made. This avoids throwing away clothes that just have a broken slider.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
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