The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Hello,
Wasn't it the right reference? Don't hesitate to email me at [email protected] so I can help you!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2021
incompatible with a bag yet EastPack
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2021
Zero, I find this product to be misleading advertising. Either the slider does not close and then it breaks, or it does not open and ends up broken as well. By the way, I am returning them and will not hesitate to make a nice advertisement about it on social media.
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Response from clip-zip.com
Madam,
Our slider is not misleading advertising.
If it is the right reference and it is installed correctly then it works without any problem and can be repaired in just a few minutes.
If you encounter difficulties when receiving a slider, for installation, do not hesitate to call us, to send us photos of the problem.
If needed, we are available to help you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2021
I read the instructions carefully to choose and take the right sizes of sliders, I actually took several to give myself a margin of error but in the end I ended up with sliders that are of no use to me because none worked.
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Response from clip-zip.com
Hello,
We are aware that it can be tricky to find the right slider, that's why we are here to help you! Don't hesitate to send us photos of your closures so we can help you find the right references and then proceed with an exchange to make your repairs.
Here is our email address: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2021
The clip is not hard enough and when closing it opens.
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Response from clip-zip.com
Hello, It may be that the slider is not the right reference or that it is defective, you can detail your problem at: [email protected] Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
Fast delivery but product not matching the description given.
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Response from clip-zip.com
Hello,
Can you give us more details?
How does the product received not match the description on the site?
If the sliders do not close your zippers it may simply be a reference error.
You can send us photos if you wish, we can help you find the right sliders for your zippers.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
This is not the right size. Despite my email and returning the product, I have not received a response to my request. Also, I had to do otherwise. Too bad
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Response from clip-zip.com
Hello Sir, I had indeed returned a 5B slider as requested, it must have been lost, I am sorry. I will proceed with a full refund of your order in this case. Best regards, C- Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Never received the order- Order not received!!!!
18 days after purchasing it I still have not received the order nor an alternative solution from the company.
I do not recommend
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Response from clip-zip.com
Good afternoon,
We have refunded your order today.
As we wrote in the email, we are very sorry for what happened, we do not know the reason for this delay.
We have not received the return of the envelope here, if that happens we can send it again. But we checked the address together so it should arrive late in Spain.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2021
I made a mistake in size, consequently I ordered a larger one (10C).
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Response from clip-zip.com
Hello, Do not hesitate to contact us if needed, to find the right slider. You can send us photos of your closure at any time, so that we can guide you to the right product: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
disappointed... 2 times I ordered and it still doesn't work too little explanation, poor hold,
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Response from clip-zip.com
Hello, We have a lot of articles, user guides, videos, and tutorials on our site and if that's not enough we can be reached by email, messenger, and phone 5 days a week. Do not hesitate to contact us before placing an order so that we can inform you about the right product. If you would like us to help you find the right slider you can send us photos of your closure by email at: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
does not work!
useless
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Response from clip-zip.com
Hello,
Which slider does not work?
We can help you find the right product, it may be a reference error.
Do not hesitate to send us photos of your closure: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
Long delivery and poor quality product
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2020
Quite disappointed unfortunately a part of the sleeve broke, I recommended a second time and there I never received my order... I am still waiting really very disappointed
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Response from clip-zip.com
Hello! Normally we send 2 sleeves of the same size in case there is a mistake, wasn't there one? Don't hesitate to follow up with us if you haven't received your order, we are very responsive to emails! Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2020
the two sleeves broke during tightening... very disappointed...
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Response from clip-zip.com
Hello,
We are sorry that the two sleeves broke during installation.
If the stops seemed too small and thin compared to the slider, do not hesitate to send us a photo by email of the zipper: [email protected]
We can help you find the right product for your repair.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2020
I bought sliders that clip for zippers. Despite wanting to ask for advice on the reference and check, by phone, the models do not work on my zipper. The order is of no interest to me and cost me an unnecessary expense...
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Response from clip-zip.com
Hello, none of the sliders fit your zipper? Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Disappointed does not close at all on large zippers.
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Response from clip-zip.com
Hello, Maybe it's a reference error of the slider? You can send us photos of your zipper by email if you want us to help you find the right product: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
After refusing to publish my first review. I say it again for the second time. The product is unsuitable for my coat and is not the requested color. The positive point is that I received the product quickly.
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Response from clip-zip.com
Hello,
Your review does not concern your experience on our site, that is why it is automatically refused as it concerns the product and not the site... there are 2 types of reviews to help us improve our service, and the quality of the site.
We had replied to you, did you contact customer service to notify your problem? we are here to help you find the right slider and send you the correct product.
Have a good day,
Camille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
Material not solid after installation it detaches, even with a specialized glue.
The sleeve barely pinched shows a crack appearing.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2020
The recommended size does not match. I followed the chart to find the right size for your closure sleeve. But the sleeve is too small! I am very disappointed with the service. Since the shipping costs for a return are not refunded! I do not recommend.
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Response from clip-zip.com
Hello,
After checking with you by phone and after consulting photos of your closure, I confirm that it is indeed the right size! The stops you have are double, that is why they are larger than the single stops, but the size is still correct, you can install them and it will work well.
Regarding return shipping costs, indeed we do not refund them, we are a small French company, we cannot afford to refund the shipping costs of every customer who requests a return. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/08/2020
Announced delay under 24h even with a Colissimo invoice delivery.... Order on 24/08 at 4 PM and still not delivered on 27/08!!!
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Response from clip-zip.com
Hello,
Indeed after checking the delivery tracking the package was delivered in 3 days instead of 2 days... We are sorry we depend on La Poste for the delivery of all our shipments.
They no longer guarantee the usual delivery times due to Covid19.
Since the deadlines were not respected we will refund you half of the shipping costs.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
After buying a product of the wrong size at a supermarket, I followed the website guide to purchase another model just as ineffective for repairing the zipper of my jeans.
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Response from clip-zip.com
Hello, If you need help finding the right reference you can send us a photo of the zipper by email at [email protected] Don't hesitate to contact us if needed. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2020
The clip&zip choice grid is not reliable. I had to return the parts that did not fit the backpack. The package arrived in my absence. When I tested it, the 15-day return period had passed. I still returned the lot. I am still waiting for news from them.
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Response from clip-zip.com
Hello, We indeed have a 15-day return period for products but we are flexible on exchanges, we understand that the deadline is short and sometimes deliveries are delayed. So we allow exchanges even after 15 days. However, we are surprised by your comment on 06/08 as we refunded your order on 30/06 when we received the sliders. You can therefore order the good sliders, your return request was indeed processed. If you have any questions you can write to us at [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
Sending anything. This allows the company to collect several orders before getting the right model.
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Response from clip-zip.com
Hello,
We do not understand your comment.
We have shipped the ordered products with each order.
If the customer receives the wrong slider by mistake, we replace it at our expense.
Please provide more explanations on this rating and this comment which are not justified.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2020
I ordered 2 different zips, one of which size 3 corresponded to our jacket but disappointment upon receipt it did not work yet.
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Response from clip-zip.com
Hello,
Do not hesitate to ask for help by email by sending photos of the closure in question: [email protected]
We can help you find the right slider and exchange it for the correct reference.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/02/2020
Very expensive product. For the amount they charge for one unit, you can buy 30 of identical quality on other well-known platforms.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2020
I ordered a sleeve for a coat and received a tiny sleeve.
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Response from clip-zip.com
Hello, You can ask for help from customer service. The sleeve boxes may seem small compared to the original sleeve box because they are not 'inflated'. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2020
Did not manage to use it, the demonstration photo is not well taken, not very visible. In short, I broke it trying to readjust it. I do not recommend it at all
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Response from clip-zip.com
Hello, It may not be the right size. You can ask for help from customer service by email who can assist you. Regarding the explanations, we offer a multitude of information on our site with videos, our blog, and the user manual provided upon delivery. Additionally, we remain available and reachable during our opening hours to assist you. Best regards, Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2020
Poor quality product, I do not recommend it and I will see with 50 million consumers.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2020
bad product
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Response from clip-zip.com
Hello,
If the cursor reference is not suitable for your type of closure, it is possible to exchange it for another reference.
If you need help determining which cursor would be right, you can send us photos of your closure by email at [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
Received in a different color than ordered.
Poor quality: part broken during installation.
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Response from clip-zip.com
Hello,
I see that you have contacted customer service to resolve this issue, we are sorry for the color error.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2020
I ordered 2 sleeves and 2 cases for zipper and a slider that clips, the sleeve broke and the slider escaped from the zipper every time we closed the jacket, more than 16 € wasted between the merchandise and the very excessive delivery price. The only quality is that it arrived quickly.
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Response from clip-zip.com
Hello,
Do you have stop points on the zipper? Because the sliders are not supposed to escape from the zipper.
For the broken sleeve, do not hesitate to contact customer service who will replace it for you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2020
I am a seamstress, I received the slider for a client's jacket. The slider broke before I could give it to the client. So no repair and I am out 11 euros from my pocket, very very disappointed
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Response from clip-zip.com
Hello, at what stage did it break? How did you open it? Several factors come into play, do not hesitate to contact customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2019
I ordered 2 replacement sliders and received only 1. The one I received is too small because the instructions for ordering on the site are not precise enough. Very disappointed
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Response from clip-zip.com
Hello,
If your order was incomplete, please make a complaint to customer service: [email protected]
If your slider is too small, you can proceed with an exchange to receive the next size up.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2019
I have printed the models, compared the size: too small. I ordered the next size up and it still doesn't fit.
The concept is interesting, too bad it didn't match for my jacket.
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Response from clip-zip.com
Hello,
We are sorry to hear that your trials were not satisfactory.
Please feel free to send us a photo of the closure by email: [email protected]
We can guide you to the right product.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
following the setup leaflet the product immediately broke.
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Response from clip-zip.com
Hello,
Did you use a tool to open it?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2019
Delivery in 24h. The system is very simple, however they forget that those who buy this are not professionals. It was for a women's vest size S, and I ordered the 3-4, while it was a 5. I obviously broke it while trying to assemble it. When it was enough to look at the back of the zipper where the number is. Too bad it's not better explained.
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Response from clip-zip.com
Hello,
We explain in our product sheets and in our user guides that a number can be found behind the slider, as it is not always there, it varies according to the manufacturers. Sometimes there may be nothing written or there may simply be a letter.
Which part of the piece broke? You can make a request to customer service to find an arrangement.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2019
The provided cases are too small for the closure of a jacket. The teeth of the zipper are much thicker than the stop sleeve. Completely disappointed
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Response from clip-zip.com
Hello, Our sleeve cases are without frills as they are designed to fit all types of closures. They may therefore appear smaller than the original ones. There may also be a size issue. Please feel free to send us a photo of the closure and let us know if there is a number behind the back of your slider. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2019
I am unhappy, no matter how much I discuss online with you, you refuse my opinion because "The elements of the consumption experience description are not provided.". Yet I just sent you a photo! In short, if we are not happy, do you refuse the review????
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2019
Although the site is easy to use and delivery is fast, the product is impossible to assemble.
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Response from clip-zip.com
Hello, if you need help we are at your disposal. Don't hesitate to contact us, you can also send us a photo of the zipper by email at [email protected] We can guide you to the right product, an exchange is still possible! Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2019
The slider doesn't work at all, I want to return it and get a refund
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Response from clip-zip.com
Hello,
It may be the wrong size or it is a defective slider.
Do not hesitate to contact customer service to find the right slider and make an exchange if needed.
NB: returns are made within 14 days after the order date. You received a small double-sided card with your order that guides you through the return procedure.
Best regards,
Clip&Zip
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