The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Hello,
Yes, the refund could not be made because the product was damaged upon receipt of your envelope.
The slider was unusable, its joint was completely loose. We had to throw it away.
That is why we could not proceed with the refund of the slider.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2019
Order error on my part, I needed 5C2 and not 4C2.
I'm going on a trip, I'll see about a new order when I return.
Sorry, I can't give a rating.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/07/2019
I gave one star because I couldn't give less… the clip is extremely fragile to the point that it broke as soon as it was placed on the zipper. I feel cheated and robbed, moreover I received no response from customer service after filing a complaint!!!
Strange
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Response from clip-zip.com
Hello,
As indicated in your other comment, we confirm that we have received your complaint from 07/07.
And we will respond to it very soon.
Thank you for your patience.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
breaks on the first manipulation
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Response from clip-zip.com
Hello,
Our sliders are made of zinc, they are very resistant to wear and different climates.
However, when using the wrong tools or forcing too much to install them (for example, if the size is too small and you force it), it can indeed damage the slider. Especially small sliders because the smaller an item is, the more fragile it will be and it should be handled with care.
That is why we recommend every customer who needs help with installation or choosing their product to call us or send us photos by email of the zipper to be repaired.
We can guide you to the right products and we can also guide you step by step for installing a slider.
We also have many articles on the site, especially on the blog, with images and videos that can help you better understand how to install the slider.
Do not hesitate to contact us if needed: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/06/2019
I still have not received the package
If nothing arrives in two days I will never order from you again
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Response from clip-zip.com
Hello,
If you have delivery issues do not hesitate to make a complaint to customer service: [email protected]
Our letters are delivered by La Poste, sometimes they may be a bit delayed, we are sincerely sorry.
Do not hesitate to send a complaint by email so that the necessary can be done.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2019
not received to date
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2019
Sorry. It is broken.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2019
Promotional site for products whose implementation is more difficult than announced.
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Response from clip-zip.com
Hello,
Do not hesitate to call us or ask for help by email!
You can send us photos of your zipper, it facilitates the exchange.
For installation, we provide, with each purchase of sliders, an installation guide with images and our contact details as well as a size guide for the sliders.
We remain at your disposal to inform you about the products or their installation.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2019
Although horrifically expensive, the slider does not work. I had taken the time to choose the one suitable for my waterproof zipper. Avoid.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2019
impossible to move the slider despite several presses as indicated in the manual. red tab for opening impossible to open the slider. so I am looking for another supplier!
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Response from clip-zip.com
Hello,
Can you send us photos of your closure by email? [email protected]
We can replace the slider if the one you received is impossible to open because normally it opens very easily.
Do not hesitate to contact us, we are available to help you.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2019
Fragile slider and impossible to repair my zipper, probably needed a slider of a different size..
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Response from clip-zip.com
Hello,
You can exchange for another slider of your choice.
If you can't figure out which product would be the most suitable for your zipper, you can send us photos of it by email at: [email protected]
Don't hesitate to contact us, we are available to help you find the right product or for any other information.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2019
the color does not match
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Response from clip-zip.com
Hello,
If the color of an item does not meet your expectations, you have 15 days from receipt of the order to make an exchange.
We are sorry if sometimes colors change from one computer screen to another, do not hesitate to contact customer service if needed: [email protected]
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2019
I ordered the recommended model but it is not right.
It is too big for a plastic closure of 7.9mm
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Response from clip-zip.com
Hello,
Do not hesitate to send a photo of your closure by email to [email protected]
We will help you find the right slider and guide you to request the exchange of the unsuitable product.
We are at your disposal if needed.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2019
Nothing to say
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2019
Despite the measurement taken of the width of the zipper, the kit was a bit too small. I only used the sleeve that I tightened with the pliers as indicated in the small manual provided. It jumped off on the second use of the zipper. I tried to put it back and it broke. I do not recommend.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2019
Does not work I do not recommend Money lost
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Response from clip-zip.com
Hello, It may be that the slider does not match your zipper. Moreover, 45C is very rare, do not hesitate to write to us at: [email protected], we can help you find the right slider! Best regards, Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2019
comment below
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2019
I had ordered a plastic slider, you sent me a metal one, so unusable and 9€ thrown in the trash
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Response from clip-zip.com
Hello, We do not offer plastic sliders as they would not be strong enough. All our sliders are made of zinc die-cast. However, we offer sliders for different types of closures: metal, plastic, nylon, or for invisible ones. If you ordered a slider of reference B (for plastic) and received an A (metal) upon delivery, please do not hesitate to request a replacement at this address: [email protected] We specify that for the replacement to be possible, your product must be in perfect condition. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2019
Parts Very fragile, impossible to repair... Useless purchase, money wasted... I
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Response from clip-zip.com
Hello,
What problem did you encounter, was it during installation?
Don't hesitate to share it with customer service at: [email protected]
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2019
I recommended a kit because the first one broke when I tried to put it on, so I will try again, and if it's the same, I will give up because it will have cost me more than a zipper.
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Response from clip-zip.com
Hello, if you need help with installation, do not hesitate to contact customer service either by email or by phone. The size 3-4 and 5 sleeves must be installed carefully, especially when crimping the item to attach it to the fabric. Do not hesitate to call or send an email if needed. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2019
did not receive the right product twice
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Response from clip-zip.com
Hello, Do not hesitate to contact customer service at this address: [email protected] If you have not received the right products we will replace them quickly and upon simple request. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2019
Received relatively quickly but impossible to set up.
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Response from clip-zip.com
Hello, Maybe a cursor reference problem? You can send a photo of your zipper by email to [email protected] we will help you find the right cursor. You are still within the time frame to make an exchange. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2019
Lack of clear information regarding the opening of the clip... I must have damaged it while trying to open it and as a result, it no longer served its purpose... My jacket went to the tailor for the replacement of the zipper and I lost 10.00 €...
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, when you encounter a problem do not hesitate to contact us, we are very responsive. Do not hesitate to write to us at our email address to share your experience: [email protected] Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2019
the product I received broke during installation
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2019
Impossible to 'open' the slider: Surely not with the small red plastic wedge provided, nor with anything else (screwdriver ...). Spent half an hour and nothing moves ... Yet I understood how it works! My zipper is still not repaired and I threw nearly 10 euros in the trash! But why don't you deliver this 'open' slider, it would just need to be clipped. For me, the purchased item is defective, but that does not repair my garment! Customer service phone number does not answer ... Very disappointed!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2019
Negatively.
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Response from clip-zip.com
Hello, We are sorry to hear that the product did not suit you. What issue did you encounter?
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2019
First experience not good, it worked for 2 days... But I will try again, the idea is ingenious
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Response from clip-zip.com
Hello, It may be a reference error, do not hesitate to ask for our help by email, we will be happy to assist you! Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2019
Disappointed with my order. 4.80 euros through the window, too bad and still at the same stage, the closure is not repaired.
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Response from clip-zip.com
Hello, What problem did you encounter? Do not hesitate to let us know by email, we will provide you with a solution! Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2019
Not very clear
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Response from clip-zip.com
Hello,
Could you give us more details?
What is not clear?
Do you need help finding the right products?
Don't hesitate to contact customer service for an exchange or if needed.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2019
I couldn't fix the zipper
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Response from clip-zip.com
Hello,
Don't hesitate to contact us so we can find a solution to your problem, we are at your disposal.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2019
Catastrophic quality, I deeply regret my purchase.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2019
impossible to repair
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Response from clip-zip.com
Hello,
Do you need help installing or finding the right sleeve box size?
Feel free to send photos of your closure by email, customer service can help you quickly: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
IT DOES NOT WORK
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Response from clip-zip.com
Hello,
If the slider does not work on your closure, it may not be the right reference.
Feel free to send us photos by email along with the measurements (width of the closed teeth): [email protected]
We are at your disposal if needed.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
The tips do not meet my needs disappointed
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Response from clip-zip.com
Hello,
Could you tell us what you needed? We will do our best to help you and find a solution!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2018
Ineffective zip
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Response from clip-zip.com
Hello,
If the received slider is ineffective, it is certainly because the reference chosen to repair your closure is not the right one.
As announced on our website, reference 3B is rare: "Warning: Reference 3B is rare, please check if you need slider 5B instead."
If your slider is not the right size, you can still request an exchange or a refund; here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
Do not hesitate to contact customer service if you need help finding the necessary slider: [email protected]
See you soon
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I am told that the package has been sent etc... and 8 days later still nothing and I am asked to wait until Monday and still nothing response: it is not normal. but it is still normal that I paid it seems like a nice scam I lost money it is like that but I will not advertise it because they don't care....
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Response from clip-zip.com
Hello,
We have shipped your package 2 times, we have reshipped it today with tracking, you will be informed of this tracking number very soon.
We apologize for these inconveniences.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2018
I ordered 6 and only received 2.
Moreover, it does not work. Very disappointed :(
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Response from clip-zip.com
Hello,
This is not normal, do not hesitate to contact customer service to resolve the issue: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2018
The instructions for choosing the sliders are wrong. TO BE REVIEWED. I ordered 2 sliders for 2 different closure models and both are too small. Very disappointed, even though I had previously sent an email to indicate an inconsistency.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/03/2018
I am not going to rate the site while the product disappoints me
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Response from clip-zip.com
Hello,
What problem did you encounter with our product?
Do not hesitate to inform customer service at this email address: [email protected]
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2018
Does not work because it only slides very difficultly. And at the point where the zipper unhooked, it is the same with this Zlideon slider. For me, a useless purchase.
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Response from clip-zip.com
Hello Alix,
Our sliders can repair zippers that are not damaged and whose teeth are still in very good condition (good condition in general too). If your zipper was already damaged from the start, it is normal that the slider could not work.
In this case, you can request a refund for your item, here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
See you soon!
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