The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
Hello,
Do you need help installing or finding the right sleeve box size?
Feel free to send photos of your closure by email, customer service can help you quickly: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
IT DOES NOT WORK
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Response from clip-zip.com
Hello,
If the slider does not work on your closure, it may not be the right reference.
Feel free to send us photos by email along with the measurements (width of the closed teeth): [email protected]
We are at your disposal if needed.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2018
The tips do not meet my needs disappointed
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Response from clip-zip.com
Hello,
Could you tell us what you needed? We will do our best to help you and find a solution!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2018
Ineffective zip
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Response from clip-zip.com
Hello,
If the received slider is ineffective, it is certainly because the reference chosen to repair your closure is not the right one.
As announced on our website, reference 3B is rare: "Warning: Reference 3B is rare, please check if you need slider 5B instead."
If your slider is not the right size, you can still request an exchange or a refund; here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
Do not hesitate to contact customer service if you need help finding the necessary slider: [email protected]
See you soon
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I am told that the package has been sent etc... and 8 days later still nothing and I am asked to wait until Monday and still nothing response: it is not normal. but it is still normal that I paid it seems like a nice scam I lost money it is like that but I will not advertise it because they don't care....
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Response from clip-zip.com
Hello,
We have shipped your package 2 times, we have reshipped it today with tracking, you will be informed of this tracking number very soon.
We apologize for these inconveniences.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2018
I ordered 6 and only received 2.
Moreover, it does not work. Very disappointed :(
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Response from clip-zip.com
Hello,
This is not normal, do not hesitate to contact customer service to resolve the issue: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2018
The instructions for choosing the sliders are wrong. TO BE REVIEWED. I ordered 2 sliders for 2 different closure models and both are too small. Very disappointed, even though I had previously sent an email to indicate an inconsistency.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/03/2018
I am not going to rate the site while the product disappoints me
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Response from clip-zip.com
Hello,
What problem did you encounter with our product?
Do not hesitate to inform customer service at this email address: [email protected]
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2018
Does not work because it only slides very difficultly. And at the point where the zipper unhooked, it is the same with this Zlideon slider. For me, a useless purchase.
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Response from clip-zip.com
Hello Alix,
Our sliders can repair zippers that are not damaged and whose teeth are still in very good condition (good condition in general too). If your zipper was already damaged from the start, it is normal that the slider could not work.
In this case, you can request a refund for your item, here is the procedure to follow:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2018
The slider is too small and I am asked for 6 or 7€ in fees to return the slider for an exchange, this is unacceptable
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Response from clip-zip.com
Hello, Where did you get this information regarding the exchange? You can inquire directly with customer service for an exchange: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2018
Order received within the indicated timeframe. Disappointed with the quality of the ordered materials.
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Response from clip-zip.com
Hello,
Was there a problem with the product? Do not hesitate to let us know by writing to us by email: [email protected]
Best regards,
Customer Service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2018
Item is not aesthetic, wrong size does not fit, dangerous because there is a point that sticks out, breaks during assembly... I do not recommend this site
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Response from clip-zip.com
Hello Olejnik,
We are sorry to hear that the product does not fully satisfy you.
If you made a mistake in the size of the slider, you can still request an exchange for free, contact [email protected] for more information. They will help you find the exact size.
Regarding the point in the slider, it is a brake. It ensures that when the closure is closed, it does not open again since the slider will block it with this brake. If you lower the slider tab, the point will disappear and will no longer bother you.
If your item has broken, we also invite you to contact customer service by email. The sliders are made of zinc alloy, which makes them much stronger than the original sliders of the closure; if it broke during installation, that is not normal.
A solution will be provided to you quickly as soon as your request has been sent.
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
The received article does not match my original order at all... and we were 2 to place it, so we don't understand how this error could have occurred after submitting our order
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Response from clip-zip.com
Hello,
Don't hesitate to contact customer service at [email protected]
If the item you received is not the right one, don't worry, the correct product will be sent to you as soon as you report the error to the dedicated service.
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2018
15 days delay is too much. Item already repaired when the order arrived.
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Response from clip-zip.com
Hello Tirouan,
We are sorry for the inconvenience caused. Our orders are prepared every morning and shipped the same day, generally the delivery time is very short.
The postal services handle the delivery of our sliders, we cannot deliver our packages ourselves. Delivery delays are beyond our control.
We always advise our customers to order with tracked mail, for more security and to have visibility of the entire shipment of the order.
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2018
I am not satisfied, this is the second order I place, and despite the size chart it does not match, moreover I am delivered each time a different color than black!!!
REALLY NOT SATISFIED despite a fast delivery
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Response from clip-zip.com
Hello Nathalie,
We are sorry that the ordered items do not meet your expectations. Our boxes/sleeves were out of stock for the black color but we have now received this color, so we can deliver it to you without difficulty.
Regarding the exact size, have you already sent a photo of the zipper by email?
This will help us determine the model you need to buy. Almost all zippers are standard size, just like our products, so we should be able to find the one you need! Don't hesitate to contact us.
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2018
Very disappointed, it is not compatible at all
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Response from clip-zip.com
Hello Xavier,
If the ordered slider is not compatible with the closure, it is probably just a size issue. You ordered a very small slider, we recently sent you another model, hoping it will suit you.
For your future orders and for any questions regarding the size of the slider, we advise you to call us with the exact measurements of the closure and if you can, send us a photo of it by email.
This will help us determine the item you need. We exchange or refund items ordered by mistake in size.
See you soon!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2017
Out of 4 sliders purchased, only one works. I am very disappointed with your product and will never buy again, unless you manage to make your products work on my items...
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2018
Unnecessary order
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2017
received the item quickly and assembled according to the recommendations, but does not work better than the original! The slider is intact and the measurements are good. I am very disappointed, especially since I did not receive a response/support from the seller.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2017
order not received, not serious
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2017
Still haven't received my order
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2017
Delivery expected in 3 days max.... it took 10 days. I could not use the received product
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2017
Ineffective
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2017
model received is too small for almost 15 euros
thank you
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Response from clip-zip.com
Hello,
You have 15 days after the date of your order to request an exchange, so don't hesitate.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2017
order not received
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/10/2017
The ordered item does not work.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2017
I receive a button that does not match, despite photos and advice requests, assurance on the choice. I am referred to a refund/exchange request that is untraceable since I did not create a user account before the order (direct order). And finally, as always, a request for a rating (review) on the service even before I have resolved the problem.
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Response from clip-zip.com
Hello, According to the measurements you gave me by email, it was the corresponding slider, I am sorry for the misunderstanding. Thank you for your feedback which will help improve our services. Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2017
*****
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2017
No response to my product return request. Customer service does not follow up
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Response from clip-zip.com
Did you contact customer service by email? This is more convenient for them to explain the steps to follow for a return request.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2017
not precise enough for measurement assistance
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2017
1st order not received, the site made a second shipment. The product is not suitable, request for exchange remains unanswered to this day.
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Response from clip-zip.com
Hello,
Have you contacted customer service? An exchange is certainly possible
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2017
I wanted size xl (11 mm wide) I received the smallest. I do not remember that it asked for the width online. The one I received is useless to me.
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Response from clip-zip.com
Hello,
Yes, the references are different depending on the widths..
Have you contacted customer service to proceed with an exchange?
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2017
we are still waiting for the delivery
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Response from clip-zip.com
Hello,
Have you informed customer service that you have not received your package? Sometimes there are errors with the carrier, so do not hesitate to let us know in order to send you a second shipment.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2017
It was for a skirt zipper, impossible to assemble!
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2017
Complicated to set up despite the diagram that seems simple in theory. And the part broke
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2017
Their zips do not work at all and (if you are going to buy something that doesn't work) you might as well get it from any supermarket, they are cheaper.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide For your information, the Zlideon slider is not available in supermarkets but only in certain haberdasheries. Be careful not to confuse it with other lower quality items than the Zlideon slider which is patented.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2017
3B, it's the smallest for plastic zippers and it doesn't work.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2017
Very bad
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Response from clip-zip.com
Thank you for your order. In order to improve our online sales service, we would like to know more about your bad experience during your purchase. What negative point do you give for your rating?
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2017
Fake. Doesn't work. Very disappointed.
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/05/2017
I sent 1 email to customer service to inform them of the problem I had with the received item!!!
This service didn't even have the decency to reply to me!!!!!
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Response from clip-zip.com
Your message has been received and taken into account. We are sending you a new slider today.
We apologize for this bad shopping experience, which is very rare due to the high quality of our product.
Thank you for your order.
Best regards,
Customer Service - Zlideon France
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