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F
Rating: 1 out of 5
Broken when opening.
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 165 published reviews
Summary of reviews
The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.
1 star review
Reset filtersB
Rating: 1 out of 5
The bulbs do not work, useless purchase
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N
Rating: 1 out of 5
I still have not received my package
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Response from clip-zip.com
Hello, We are sorry to hear that you have not yet received your package, this issue being independent of our will. We have requested that it be resent to you. We invite you to leave us a new review when you have received it. Thank you for your understanding. The clip-zip team
C
Rating: 1 out of 5
I couldn't install it
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Response from clip-zip.com
Hello, We are sorry to hear that you encountered difficulties during the installation of our product. Your experience matters a lot to us and we would be happy to help you resolve this issue. Do not hesitate to contact us for assistance. Best regards. The clip-zip team
G
Rating: 1 out of 5
The product lasted 2 weeks
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. Your feedback is valuable and helps us improve. Do not hesitate to contact us directly to discuss your situation. Best regards. The clip-zip team
E
Rating: 1 out of 5
Order still awaiting delivery for 1 month. Before asking for a review, you need to check the delivery status of the order.
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Response from clip-zip.com
Hello, We are sorry to hear that you have not yet received your package, this issue being independent of our will. We have requested that it be resent to you. We invite you to leave us a new review when you have received it. Thank you for your understanding. The clip-zip team
V
Rating: 1 out of 5
Unfortunately, I did not receive the slider within the promised time and I had to rush to the stores before my son's school trip departure, as the zipper of his down jacket was broken, down jacket open etc... I waited a long time for the slider which arrived after the week of the school trip. Moreover, if you order as a guest, it is impossible to have postal tracking, when you finally create the account there is no trace of the order, not practical for returns!! In short, a disaster all around for me, I have no opinion on the slider as I have not tried it.
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Response from clip-zip.com
Hello, We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to wait for an order, especially in such urgent circumstances. Please know that your feedback is valuable and will help us improve our services. Do not hesitate to contact us for any future assistance. Best regards. The clip-zip team
F
Rating: 1 out of 5
I took measurements three times carefully to avoid mistakes and the received slider is too small. Bad experience.
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Response from clip-zip.com
Hello, We are sorry to hear that the received slider does not meet your expectations despite your precautions. Your experience is important to us and we want to help you. Please feel free to contact us to discuss available options. Best regards. The clip-zip team
S
Rating: 1 out of 5
I just returned my item and I'm still waiting for the refund. Impossible to reach someone by phone.
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Response from clip-zip.com
Hello, We understand your frustration regarding the refund and the lack of phone contact. Please know that we are doing our best to resolve all requests as quickly as possible. Do not hesitate to contact us by email for personalized assistance. Best regards. The clip-zip team
V
Rating: 1 out of 5
Never received.
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C
Rating: 1 out of 5
Order not delivered.
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J
Rating: 1 out of 5
The smallest size of clip was too big for my invisible zip which matched well with the template provided by the site.
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S
Rating: 1 out of 5
Hello, I made a mistake on the zip, I filled out the return form asking if I could send photos of my broken clip because I can't find a match, and I haven't heard back from you.. I'm sorry.. Best regards
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K
Rating: 1 out of 5
I have not yet received the ordered product. You claim to have sent it on 13th January - two weeks ago!
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K
Rating: 1 out of 5
Bad!
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H
Rating: 1 out of 5
I bought a zipper, but unfortunately it was a bit too big. I had to return it and until today I have received no response and no money back. It's only about 10 euros, but it's pathetic not to be notified if the item has arrived and when I will get my money back.
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M
Rating: 1 out of 5
I never received the package nor a response from you informing me of the non-receipt of my order.
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A
Rating: 1 out of 5
I ordered the Clip & Zip closure twice, one was too big, the other too small. I returned both. Over 10 days have passed and I haven't heard anything. No message, no money.
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G
Rating: 1 out of 5
The item arrived broken and no one responded to my email
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I
Rating: 1 out of 5
After 19 days, my order still hasn't arrived. I usually order from China and my orders arrive much faster than yours. I am very disappointed.
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B
Rating: 1 out of 5
I still haven't received anything
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R
Rating: 1 out of 5
I am very disappointed with clip-zip,
On the second time opening the zipper, it broke.
Very unfortunate that I spent money on this.
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On the second time opening the zipper, it broke.
Very unfortunate that I spent money on this.
J
Rating: 1 out of 5
Still haven't received my package.
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B
Rating: 1 out of 5
Impossible to open the slider, this product is a scam, the first is behind, order a useless product. This product is a beautiful trap, zero.
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A
Rating: 1 out of 5
I requested a return due to an order error, and I can't get a response from customer service on the procedure to follow.
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C
Rating: 1 out of 5
It's expensive and it doesn't work
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B
Rating: 1 out of 5
Unnecessary purchase. The zipper slider does not work.
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S
Rating: 1 out of 5
No possibility of exchange in case of order error, just refunds and you have to reorder again. However, they only partially refund without justification, you have to claim to finally get a full refund. Not simple and not correct.
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N
Rating: 1 out of 5
I bought two clip&zip pull tabs, the first one broke when I tried to open it to attach it to my jacket, the second one I managed to attach but after a few uses my zipper wouldn't close again, and the pull tab got stuck on the wrong side... so I had to reopen it to reattach it and since then it doesn't work at all (it doesn't close enough and ended up disassembling itself...). I also contacted customer service after the first broken piece and 3 weeks later and a follow-up, I still have no new piece or news at all.
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Y
Rating: 1 out of 5
Good evening, I still haven't received my order.
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A
Rating: 1 out of 5
I have not received the order
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J
Rating: 1 out of 5
Very disappointing. Because the slider being put on, it cannot close the zipper. Yet I ordered and received the right size?
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P
Rating: 1 out of 5
Despite the reference prose on my broken zip, the purchased zip does not fit and breaks when trying to install it. Refund refused. Disappointed
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P
Rating: 1 out of 5
I used it correctly only once .... now the zipper doesn't work anymore ... very very disappointed to have spent more than 12 € for this result
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N
Rating: 1 out of 5
I bought a slider 8, it didn't work on my client's garment
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B
Rating: 1 out of 5
this is not the right one
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M
Rating: 1 out of 5
The after-sales service is non-existent.
After a phone call and two emails, I am still waiting for a concrete response.
Yet my phone contact gave me the impression that my request had been taken into account.
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After a phone call and two emails, I am still waiting for a concrete response.
Yet my phone contact gave me the impression that my request had been taken into account.
Response from clip-zip.com
Hello, We are sorry that your experience with our after-sales service was not good. We have checked and your request has normally been taken into account, with the resending of a new product. Best regards. The clip-zip team
C
Rating: 1 out of 5
Impossible to install in a durable way
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with our products. Your feedback is valuable and we would like to understand more about what may have happened to help you better. Please feel free to contact us directly. Best regards. The clip-zip team
F
Rating: 1 out of 5
Hello, clip placed on a Levis jeans, and well it doesn't work!!!!!!
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M
Rating: 1 out of 5
30 seconds broken!
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Response from clip-zip.com
Hello, We are sorry to hear that your product encountered a problem so quickly. Your satisfaction is our priority and we thank you for sharing your experience. Customer service has offered you a replacement solution, please feel free to get back to us to find a solution. Best regards. The clip-zip team