The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
I placed an order in February. The website did not indicate that some items were out of stock. I paid the full amount despite this. I then only received a small part of my order and an email informing me that some items are out of stock... but this after ordering and payment! To this day, no further communication regarding the status of my order. I am very disappointed with this way of doing things. And I am being asked for my opinion on my order while it is still largely incomplete... I would like to be informed about the status of my order. I would like a refund. This practice is scandalous and deserves no more than one star...
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Response from clip-zip.com
Hello, Thank you for taking the time to share your experience. Indeed, a stock-out message was sent to you, but it only lasted one day. The next day, your order, normally complete, was shipped to you. All products are contained in a single bag. If you did not receive a product, it is surely due to an oversight and not to a stock-out. Please feel free to contact us by email so we can resolve this situation. Best regards, The Clip&Zip team
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Sylvain R.
Rating: 1 out of 5
following a purchase from 08/02/2025
Product too fragile and broken on the first use. Useless purchase
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Response from clip-zip.com
Hello, We are sorry to hear that your experience with our product did not meet your expectations. We are committed to the quality of our products to provide a positive experience for all our customers, so please do not hesitate to contact us by email to activate the after-sales service. Best regards, The clip-zip.com team
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giacomo G.
Rating: 1 out of 5
following a purchase from 19/02/2025
Sticks, side opening too tight had to be slightly widened with a screwdriver
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JANNIQUE A.
Rating: 1 out of 5
following a purchase from 13/02/2025
Hello, to this day I have not received my order. Best regards
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Ludovic L.
Rating: 1 out of 5
following a purchase from 07/01/2025
I received the famous slider, I installed it on the zipper and once raised towards the collar it opens wide, so it doesn't work. This slider cannot replace a new zipper. This is what I will do.
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Harry P.
Rating: 1 out of 5
following a purchase from 24/01/2025
Easy to install except it doesn't hold, have to start over to put it back
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Michael H.
Rating: 1 out of 5
following a purchase from 29/01/2025
Never again
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Stephane J.
Rating: 1 out of 5
following a purchase from 24/01/2025
impossible to install and the part broke!!
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Response from clip-zip.com
Hello, We apologize for this mishap. We invite you to contact us by email to initiate the after-sales service and receive a new model. Best regards, The Clip&Zip team.
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David D.
Rating: 1 out of 5
following a purchase from 24/01/2025
Sorry it didn't work, even damaged my zipper
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Response from clip-zip.com
Hello, We apologize for not being able to satisfy you with our product. Could you please send us photos of your zipper and the measurements taken to choose your model by email? It is possible that you did not have the model suitable for your zipper. We would be happy to help you by email to find a solution. Best regards, The Clip&Zip team
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Roman G.
Rating: 1 out of 5
following a purchase from 13/01/2025
Unfortunately, it does not work. I can't explain why? It seems so simple, but it does not work.
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Sabine F.
Rating: 1 out of 5
following a purchase from 19/01/2025
Order never received. Customer service does not respond.
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Sarmiento G.
Rating: 1 out of 5
following a purchase from 18/01/2025
The product they sell does not work
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claude S.
Rating: 1 out of 5
following a purchase from 20/01/2025
the system does not work with a MONCLER parka zipper
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Gregory M.
Rating: 1 out of 5
following a purchase from 28/12/2024
The slider broke after 2 weeks
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Ramon T.
Rating: 1 out of 5
following a purchase from 10/12/2024
Hello, I did not receive the right model. Your measurement and description system is not good. Sorry.
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Response from clip-zip.com
Hello, We do not want your zipper to remain defective. That is why we invite you to send us photos of your zipper and measurements by email. We will then help you find the suitable model. We can then proceed with an exchange! Best regards, The Clip&Zip team.
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DENIS V.
Rating: 1 out of 5
following a purchase from 14/12/2024
After following the choice guide, I ordered a clip that didn't work, I returned it in the same packaging by filling out the return form to make an exchange. A month later, the return has 'still not arrived' so no exchange or credit.
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Response from clip-zip.com
Hello, We must wait for your return to arrive to process it, so it depends on the carrier you chose. Once your return arrives with us, it is generally processed within two to three days following receipt. Your return is now received and processed. Best regards, The Clip&Zip team.
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Amaury B.
Rating: 1 out of 5
following a purchase from 21/12/2024
I have received nothing.
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Michel L.
Rating: 1 out of 5
following a purchase from 03/01/2025
This is the 2nd order I place, it is the 2nd time I do not receive the correct order. I ordered 5B and got 5C each time..... It's going to cost me more to return them....
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Response from clip-zip.com
Hello, The C that is in a circle at the back of the repair slider does not represent the model, but the copyright logo. To identify the type of slider, you need to look at what is written below the number. In your case, it should say 'plastic'. If not, contact us by email and we will send you the suitable model. Best regards, The Clip&Zip team.
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Jean-Claude T.
Rating: 1 out of 5
following a purchase from 01/01/2025
This is my second order for the same zip. Still unsuitable. I returned the product.
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Response from clip-zip.com
Hello, We would be happy to help you find the model really suitable for your zipper. So do not hesitate to send us photos of your zipper by email! Best regards, The Clip&Zip team.
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PAUL J.
Rating: 1 out of 5
following a purchase from 12/12/2024
Null the installation of the slider
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Marc V.
Rating: 1 out of 5
following a purchase from 17/12/2024
The order was never delivered.
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Jean-Claude T.
Rating: 1 out of 5
following a purchase from 23/12/2024
Inappropriate product like the one from my order on January 1st
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Edouard H.
Rating: 1 out of 5
following a purchase from 11/12/2024
Order not delivered since 11/12
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Bruno C.
Rating: 1 out of 5
following a purchase from 11/12/2024
Not the right order
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Jean-Marie A.
Rating: 1 out of 5
following a purchase from 26/12/2024
Excessive price, shipping costs nearly €6 for a shipment of a few grams, and impossible to exchange, the correct size not being available. I hope to be refunded very quickly.
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Christine P.
Rating: 1 out of 5
following a purchase from 08/12/2024
Not working
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mouynes P.
Rating: 1 out of 5
following a purchase from 19/12/2024
Does not work!!
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jose F.
Rating: 1 out of 5
following a purchase from 16/12/2024
Hello.
I returned them because they were too small for my zippers.
I requested an exchange and so far I haven't received anything.
As soon as I receive the right ones, I will change my rating and if good.
Regards.
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V M.
Rating: 1 out of 5
following a purchase from 28/11/2024
It doesn't work!
Asked 3 people to install the slider. This to be sure that it was me who was doing it wrong.
It doesn't hold. Yet it's the right size.
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V M.
Rating: 1 out of 5
following a purchase from 28/11/2024
It doesn't work!
Asked 3 people to install the slider. This to be sure that it was me who was doing it wrong.
It doesn't hold. Yet it's the right size.
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D F.
Rating: 1 out of 5
following a purchase from 28/11/2024
As of today since 29/12 I am waiting for my package which still has not arrived.
I am not happy with the delivery. I give one star because I have to put something for my review to be accepted.
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D F.
Rating: 1 out of 5
following a purchase from 28/11/2024
As of today since 29/12 I am waiting for my package which still has not arrived.
I am not happy with the delivery. I give one star because I have to put something for my review to be accepted.
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O H.
Rating: 1 out of 5
following a purchase from 21/11/2024
Bad
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O H.
Rating: 1 out of 5
following a purchase from 21/11/2024
Bad
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J R.
Rating: 1 out of 5
following a purchase from 18/11/2024
I ordered a gold zipper but received a black one. So I'm still waiting for the gold one for my light jacket and I need a gold zipper.
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J R.
Rating: 1 out of 5
following a purchase from 18/11/2024
I ordered a gold zipper but received a black one. So I'm still waiting for the gold one for my light jacket and I need a gold zipper.
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Iris L.
Rating: 1 out of 5
following a purchase from 01/12/2024
Simply great!
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Josiane G.
Rating: 1 out of 5
following a purchase from 02/12/2024
We received the clip but it broke in two upon opening. So our problem is not resolved.
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c G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Hello,
Everything went very well except since the return of the product. It seems that I have a credit on my account to order the correct reference but I cannot access it. The email to reset the forgotten password is not reaching me. I don't know how to place my order with the credit.
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Response from clip-zip.com
Hello, We sincerely apologize for this issue encountered. We have contacted you by email to offer you a solution. Best regards, The Clip&Zip team.
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c G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Hello,
Everything went very well except since the return of the product. It seems that I have a credit on my account to order the correct reference but I cannot access it. The email to reset the forgotten password is not reaching me. I don't know how to place my order with the credit.
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Response from clip-zip.com
Hello, We sincerely apologize for this issue encountered. We have contacted you by email to offer you a solution. Best regards, The Clip&Zip team.
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