The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Website with terrible shipping and after-sales service, I receive the survey and the order after having paid for it on August 1st, as of August 22nd I still haven't received it, and worst of all, I spent a week and a half trying to contact them by message and got no response, moreover, due to the delay I requested my right of withdrawal and it's like talking to a wall. I definitely do not recommend buying anything here because you don't know if it will arrive, but they charged from the first day.
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Response from clip-zip.com
Hello, Sorry for these inconveniences. We sent 2 times the shipping and it got back 2 times. We reported it to the French portal services and refunded your order. Have a nice day, Clip&Zip
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2024
Website with terrible shipping and after-sales service, I receive the survey and the order after having paid for it on August 1st, as of August 22nd I still haven't received it, and worst of all, I spent a week and a half trying to contact them by message and got no response, moreover, due to the delay I requested my right of withdrawal and it's like talking to a wall. I definitely do not recommend buying anything here because you don't know if it will arrive, but they charged from the first day.
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Response from clip-zip.com
Hello, Sorry for these inconveniences. We sent 2 times the shipping and it got back 2 times. We reported it to the French postal services and refunded your order. Have a nice day, Clip&Zip
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
I still haven't received my package
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Response from clip-zip.com
Hello, Sorry for our late response. Indeed, you chose the click & collect mode to pick up in store. Were you able to contact us to request a postal delivery instead?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
I still haven't received my package
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Response from clip-zip.com
Hello, Sorry for our late response. Indeed, you chose the click & collect mode to pick up in store. Were you able to contact us to request a postal delivery instead?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2024
The information on the product dimensions was not provided on the site, only vague information was given, 'for large jackets and for camping tent closures'.
We could have expected something substantial. But no, it was material for closures for maximum small vests.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2024
The information on the product dimensions was not provided on the site, only vague information was given, 'for large jackets and for camping tent closures'.
We could have expected something substantial. But no, it was material for closures for maximum small vests.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
I have not received this order but my bank account has been debited for its amount!!!! TO WHOM IT MAY CONCERN!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
I have not received this order but my bank account has been debited for its amount!!!! TO WHOM IT MAY CONCERN!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
Order not received to date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2024
Order not received to date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
Closure cart received quickly but the hinge broke during opening with the wedge.
So not satisfied this time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2024
Closure cart received quickly but the hinge broke during opening with the wedge.
So not satisfied this time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2024
The website is good. But the zipper I ordered to repair a zipper did not work. I opened it as described. But the clipping did not work. When I then took a pliers, it broke into two pieces. A shame for the money it cost.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2024
The website is good. But the zipper I ordered to repair a zipper did not work. I opened it as described. But the clipping did not work. When I then took a pliers, it broke into two pieces. A shame for the money it cost.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2024
Hello, I ordered on the site and although I took exactly the measurements requested to make my order none of the 3 ordered sliders fit on my softshell jackets. Money spent for nothing. I do not recommend this item at all.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2024
Hello, I ordered on the site and although I took exactly the measurements requested to make my order none of the 3 ordered sliders fit on my softshell jackets. Money spent for nothing. I do not recommend this item at all.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2024
Sorry, that doesn't work at all.
RE078408
Advertising with availability in Germany,
Back and forth with the address,
Reorder or wrong order, reorder then not possible, because the picture of the specific zipper is not enough, there must be a database etc.
Conclusion: Over 30.- wasted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2024
Sorry, that doesn't work at all.
RE078408
Advertising with availability in Germany,
Back and forth with the address,
Reorder or wrong order, reorder then not possible, because the picture of the specific zipper is not enough, there must be a database etc.
Conclusion: Over 30.- wasted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2024
Customer service nonexistent! The supposedly compatible product is not. I reported it via the contact form, still no response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2024
Customer service nonexistent! The supposedly compatible product is not. I reported it via the contact form, still no response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2024
Order not received and customer service does not respond to my emails...
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Response from clip-zip.com
Hello, I am confused, I did not see your emails, we will write to you to resend the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2024
Order not received and customer service does not respond to my emails...
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Response from clip-zip.com
Hello, I am confused, I did not see your emails, we will write to you to resend the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2024
No response to return request, didn't fit!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2024
No response to return request, didn't fit!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2024
The zipper did not fit, even though we measured exactly. My email to customer service was not answered. I then returned the zipper on time and have not received a credit to this day. I would gladly give no stars instead of one star.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2024
The zipper did not fit, even though we measured exactly. My email to customer service was not answered. I then returned the zipper on time and have not received a credit to this day. I would gladly give no stars instead of one star.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2024
Does not work - It's just as junk from China as the much cheaper versions that can be bought. Hands off. Emails go unanswered and a refund does not occur (unfortunately)!!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2024
Does not work - It's just as junk from China as the much cheaper versions that can be bought. Hands off. Emails go unanswered and a refund does not occur (unfortunately)!!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2024
Ordered correctly but delivered incorrectly!!!! Unfortunately, the delivered zipper does not fit as size 8A arrived, it cannot be clipped together due to the higher plastic teeth. It does not fit. The ordered zipper would have been 8B for plastic zippers!!! This is according to the selection in the order form and also the correct one according to the size chart. Upon request for a replacement delivery of the ordered zipper 8B, regardless of color, no response!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2024
Ordered correctly but delivered incorrectly!!!! Unfortunately, the delivered zipper does not fit as size 8A arrived, it cannot be clipped together due to the higher plastic teeth. It does not fit. The ordered zipper would have been 8B for plastic zippers!!! This is according to the selection in the order form and also the correct one according to the size chart. Upon request for a replacement delivery of the ordered zipper 8B, regardless of color, no response!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2024
After receiving the order, I discovered that the zipper was too large. I then returned it in its original packaging with a request to exchange it for a smaller zipper. Unfortunately, so far, I have not received any response to my return or my email. All attempts to call have also been in vain...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2024
After receiving the order, I discovered that the zipper was too large. I then returned it in its original packaging with a request to exchange it for a smaller zipper. Unfortunately, so far, I have not received any response to my return or my email. All attempts to call have also been in vain...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2024
Order placed on April 18, on May 4 still nothing received. I was informed by phone that delivery by green letter rate could take 14 days.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2024
Order placed on April 18, on May 4 still nothing received. I was informed by phone that delivery by green letter rate could take 14 days.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2024
Does not work at all
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Response from clip-zip.com
Hello, do not hesitate to contact us to find the right reference!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2024
Does not work at all
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Response from clip-zip.com
Hello, do not hesitate to contact us to find the right reference!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2024
Very disappointed with the merchandise, did not allow repair without changing the zipper.
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Response from clip-zip.com
Hello, our sliders are designed to avoid unpicking and re-sewing the zipper, however, what issue did you encounter? Please feel free to write to us or call us to resolve the problem!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2024
Very disappointed with the merchandise, did not allow repair without changing the zipper.
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Response from clip-zip.com
Hello, our sliders are designed to avoid unpicking and re-sewing the zipper, however, what issue did you encounter? Please feel free to write to us or call us to resolve the problem!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2024
Does not work with zipper for jeans.
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Response from clip-zip.com
Hello, which slider did you try for a fly?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2024
Does not work with zipper for jeans.
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Response from clip-zip.com
Hello, which slider did you try for a fly?
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