Customer reviews of clip-zip.com

9,1 /10

Based on 13 165 published reviews

5 10,1k 77% 4 1 682 13% 3 571 4% 2 292 2% 1 547 4%

Summary of reviews

The store consistently delivers practical, easy-to-use zipper repair solutions that extend the life of items, with many customers noting quick, reliable delivery and clear instructions that aid installation. Positive experiences highlight accurate product descriptions, straightforward setup, and useful guidance that helps customers select the right slider and complete repairs efficiently. The service is described as fast and dependable, with responsive delivery and smooth ordering processes that support a hassle-free shopping experience. Overall, customers praise the site's usability, helpful product range, and reliable shipping that enables successful zipper repairs.

1 star review

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Acheteur Vérifié

Published on 09/12/2023 à 09h30 following a purchase from 02/12/2023

I still haven't received my order

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Acheteur Vérifié

Published on 11/11/2023 à 10h18 following a purchase from 04/11/2023

Not recommended. Cheap junk and completely overpriced.

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Acheteur Vérifié

Published on 24/10/2023 à 09h56 following a purchase from 11/10/2023

A scam simply, I never received the ordered product and silence from customer service since...

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Acheteur Vérifié

Published on 23/10/2023 à 16h14 following a purchase from 12/10/2023

Order not received and impossible to reach someone by email or phone: no one answers the email and the phone constantly goes to voicemail during business hours.

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Acheteur Vérifié

Published on 22/10/2023 à 21h42 following a purchase from 06/10/2023

Package never received, no response to my complaint. I do not recommend this site.

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Acheteur Vérifié

Published on 20/10/2023 à 09h16 following a purchase from 26/09/2023

Despite being the standard size for my jacket, the product did not match at all

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Acheteur Vérifié

Published on 19/10/2023 à 05h55 following a purchase from 12/10/2023

I did not receive the order

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Acheteur Vérifié

Published on 12/10/2023 à 14h11 following a purchase from 05/10/2023

Super navigation, super delivery except that I did not receive what I ordered

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Acheteur Vérifié

Published on 10/09/2023 à 09h49 following a purchase from 01/09/2023

I ordered three different sizes, none work, impossible to reach customer service. I do not recommend this product at all.

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Response from clip-zip.com Published on 11/09/2023

Hello, We are sorry to hear that none of the sliders fit.. have you been able to contact [email protected] by email? By phone, it takes longer.. You can send us photos of the zipper to be repaired, that will help us more. Best regards, Clip&Zip

Acheteur Vérifié

Published on 07/08/2023 à 20h46 following a purchase from 02/08/2023

still nothing received and no news

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Acheteur Vérifié

Published on 23/07/2023 à 13h10 following a purchase from 16/07/2023

The slider worked 2 times, then it was impossible to close the zipper. Avoid, better to change the zipper directly especially for the price of the slider given its quality of operation.

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Acheteur Vérifié

Published on 06/07/2023 à 08h08 following a purchase from 29/06/2023

For now, the review is bad because the received slider does not open. I made a complaint and am waiting for a response.

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Acheteur Vérifié

Published on 26/06/2023 à 10h54 following a purchase from 29/04/2023

nothing received

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Response from clip-zip.com Published on 27/06/2023

Hello, were you able to contact customer service to resolve this issue? We invite you to write to them at [email protected] to quickly find a solution!

Acheteur Vérifié

Published on 11/06/2023 à 17h02 following a purchase from 04/06/2023

order not yet received????????

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Response from clip-zip.com Published on 27/06/2023

Hello, were you able to get a response from customer service? because your tracking indicates it was delivered to the mailbox on June 7, if this is not the case write to us so we can resend your order.

Acheteur Vérifié

Published on 08/06/2023 à 21h30 following a purchase from 30/05/2023

The site is very well made to encourage you to place an order but when you receive the zip clip the troubles begin

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Response from clip-zip.com Published on 27/06/2023

Hello, what troubles did you encounter? We are here to help you, the customer service will be happy to assist you!

Acheteur Vérifié

Published on 28/05/2023 à 10h27 following a purchase from 21/05/2023

Nothing received, despite a confirmed shipment on 22/5 under reference LJSYRGAUD

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Acheteur Vérifié

Published on 25/05/2023 à 18h46 following a purchase from 20/05/2023

Still haven't received my order

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Acheteur Vérifié

Published on 01/05/2023 à 10h28 following a purchase from 26/04/2023

Poor indications on the site for choosing the zip.
The zip purchased does not match my closure

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Response from clip-zip.com Published on 16/05/2023

We understand that it can sometimes be complicated to choose, if you wish you can write to us to find the right slider for your closure, we remain at your disposal.

Acheteur Vérifié

Published on 14/04/2023 à 14h56 following a purchase from 03/04/2023

Does not respond to messages after purchase

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Acheteur Vérifié

Published on 02/04/2023 à 20h01 following a purchase from 27/03/2023

SHAMEFUL, AVOID. The zipper on my jacket broke, it was specified size 8 which is what I wanted to order but on the site it was indicated to order based on the dimensions of the zipper and not the zip and that did not correspond so I ordered a number 5 which of course is unusable and I lost all my money. I really hope that since it is Sunday and I will contact them by phone tomorrow that the sales service will take this into account so that I can return the zipper which is 2 sizes too small and order an 8 instead. I will keep you informed on social media as I am a YouTuber.

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Acheteur Vérifié

Published on 01/04/2023 à 19h29 following a purchase from 27/03/2023

Did not receive the right slider
Very disappointed.
I ordered a size 8
I received a size 5!!!!

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Acheteur Vérifié

Published on 01/04/2023 à 09h17 following a purchase from 21/02/2023

The slider systematically unlocks when pulled. It's unusable.
I called the store 3 times without response.
I left 1 email. They asked me for photos of the zipper.
Once the photos were sent, silence. I sent 2 more emails that went unanswered.
Another scam.
Don't believe the good comments. Communication agencies are paid to increase customer satisfaction.

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Acheteur Vérifié

Published on 31/03/2023 à 11h49 following a purchase from 27/03/2023

Very bulky, it does not correspond to a small nylon closure for a sleeveless solid color down jacket.
What to do; is there a smaller one

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Acheteur Vérifié

Published on 27/03/2023 à 20h26 following a purchase from 21/03/2023

Bad, it does not work

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Acheteur Vérifié

Published on 24/03/2023 à 19h14 following a purchase from 17/03/2023

Does not work at all, no interest, do not buy at all

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Acheteur Vérifié

Published on 23/03/2023 à 13h15 following a purchase from 25/01/2023

A brand new closure that no longer closes at all after a month. A closure concept that inevitably loosens over time since it is not locked. A customer service that does not respond after more than a month of waiting. No commercial gesture. In short, this brand is to be avoided and if you look on other shopping sites, you will notice that the ratings are also very bad.

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Acheteur Vérifié

Published on 08/03/2023 à 15h16 following a purchase from 10/02/2023

first order with a return due to an error. Never heard back or received a refund.... second order a pack with 2 sliders. The repair lasted 3 days. I do not recommend as there was no contact with customer service nor any email response after requesting information

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Acheteur Vérifié

Published on 20/02/2023 à 19h47 following a purchase from 09/02/2023

I am very disappointed, the item was not compatible with the closure I wanted to repair despite the specifications that seemed to match in the ad... Moreover, the shipping costs are excessively high... Positive point, fast shipping...

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Acheteur Vérifié

Published on 06/02/2023 à 08h31 following a purchase from 01/02/2023

The 1st zipper broke immediately when opening...let's see if the second one holds up to its promise...

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Acheteur Vérifié

Published on 04/02/2023 à 09h40 following a purchase from 28/01/2023

It's really because I have to give one star. This product is a disaster, after checking the accuracy of the match with my closure chains, two for plastic chain and two for inverted chain, two do not close at all and two others broke in half in my hands. That's how to throw 26€ in the trash with four cursors, thanks Clip&Zip

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Acheteur Vérifié

Published on 31/01/2023 à 15h41 following a purchase from 26/01/2023

Not suitable for my closure

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Acheteur Vérifié

Published on 31/01/2023 à 12h22 following a purchase from 21/01/2023

breaks quickly

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Acheteur Vérifié

Published on 31/01/2023 à 09h40 following a purchase from 26/01/2023

Very very disappointed.

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Acheteur Vérifié

Published on 27/01/2023 à 04h02 following a purchase from 24/01/2023

Unreachable

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Acheteur Vérifié

Published on 26/01/2023 à 12h09 following a purchase from 17/01/2023

money was deducted, but to this day no goods received!!!!

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Acheteur Vérifié

Published on 14/01/2023 à 09h44 following a purchase from 06/12/2022

Order never received despite a call to customer service who confirmed the reshipment.

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Acheteur Vérifié

Published on 10/01/2023 à 18h03 following a purchase from 03/01/2023

I ordered Zlideon brand sliders, and I received cheap Chinese stuff from the fix-a-zipper brand of poor quality that doesn't work.

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Acheteur Vérifié

Published on 06/01/2023 à 15h51 following a purchase from 18/12/2022

Product not delivered after 19 days

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Acheteur Vérifié

Published on 04/01/2023 à 21h36 following a purchase from 29/12/2022

Impossible to check your order if you haven't created an account

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Acheteur Vérifié

Published on 24/12/2022 à 13h18 following a purchase from 14/12/2022

Appealing in principle, the product does not deliver on its promises. The delivery was chaotic with a notice indicating delivered when it only arrived two days later with the packaging open... even if in good condition

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