The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2023
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2024
Easy to place an order. Delivery time respected and fast. Just a note: when it comes to very small items, (e.g. case/stop sleeve), it should be possible to order 2 without doubling the shipping costs as they are very light pieces.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2024
Easy to place an order. Delivery time respected and fast. Just a note: when it comes to very small items, (e.g. case/stop sleeve), it should be possible to order 2 without doubling the shipping costs as they are very light pieces.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2024
Easy to understand site. Delivery was delayed but it was due to the weather. Item received corresponds to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2024
Easy to understand site. Delivery was delayed but it was due to the weather. Item received corresponds to the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
Good advice when exchanging on messaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
Good advice when exchanging on messaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
my zipper is repaired without difficulty
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
my zipper is repaired without difficulty
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2023
Delivery as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2023
Delivery as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2024
Product conforms to the order, relatively fast delivery, acceptable price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2024
Product conforms to the order, relatively fast delivery, acceptable price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2023
Corresponds perfectly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2023
Corresponds perfectly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2023
Clear explanations, simple and quick to install on the closure to be repaired. Navigation on the site is simple too, as for delivery the delays are a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2023
Clear explanations, simple and quick to install on the closure to be repaired. Navigation on the site is simple too, as for delivery the delays are a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2023
Products conform to the description. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2023
Products compliant with the description. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2023
good despite the holidays the shipment was fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2023
good despite the holidays the shipment was fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2023
except the size that doesn't fit
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
The sliders matched my order and the corresponding models, however the teeth of my zipper are plastic and the sliders do not lock the links and therefore the zipper opens in the middle. I am a bit disappointed, because in my previous order, everything worked well, I think the problem comes more from the teeth of the zipper, as I cannot close the slider properly on the teeth.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
I doubted having ordered this which I needed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
Simple and fast service and site. Product expensive for a zipper slider.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2023
I made a mistake in the size of the zipper and therefore the slider does not fit. I wrote through the contact section and no one responds to my inquiries and requests for advice!!!! It's a shame to have a contact section that does not allow contacting the manufacturer!!??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2023
I did not receive the right color.
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