The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Delivery: the post is responsible, first delivery received 13 days after the order.
In the meantime, you sent me another one, which I also received, you told me to return it? Although the size is too big for a zipper and apparently it's the smallest! It can still be useful, I am willing to pay for the 2nd one at €6.25
Let me know how by credit card or a check?
Best regards Guy G.
The material looks good but not tested!
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Response from clip-zip.com
Hello,
Your review concerns a request to customer service, we invite you to contact us by email for this request: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2020
Money thrown away it does not work and a broken slider
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Response from clip-zip.com
Hello,
Do not hesitate to contact us by email with more details: [email protected]
We will be able to help you.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2020
Expensive products that do not work
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Response from clip-zip.com
Hello, If the received products do not suit you, you can return them and request a refund within 15 days. The return procedure is on our site www.clip-zip.com Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2020
Bought three times and unfortunately the experience is effective only once out of three. Product a bit expensive for the quality and especially a customer service lagging behind what is currently done.
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Response from clip-zip.com
Hello,
Have you checked with our customer service for the choice of sliders? It may be a reference problem or defective slider. We are here to help you.
Regarding customer service, we do our best to respond to all requests as quickly as possible; when we receive your exchange request, the product is sent the same day.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2020
Tool provided to open the broken zip and zip that breaks during handling to lock it after installation. So, I will not order this product again.
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Response from clip-zip.com
Hello, If the slider breaks during installation, it is defective, and we replace defective products. You can contact customer service to receive a new one.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2019
Very expensive and does not work with plastic zippers
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Response from clip-zip.com
Hello,
Our sleeve boxes work on all types of zippers: metal, plastic, nylon, and invisible. We install stops on plastic zippers almost every day, and it works without any problems.
Their price ranges from 2.90€ to 3.50€ which allows for very low-cost repairs.
Do not hesitate to send us a photo by email of your zipper, we can help you with the choice of the product or assist you with the installation ([email protected]).
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
Actually, I ordered a 5B and received an 8B...
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Response from clip-zip.com
Hello, Have you contacted customer service to rectify this error?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2019
well-made site, incomplete order (not rectified to this day)
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2019
My credit card was hacked by a foreign company after my order with Clip-zip. According to the bank's studies, it is not Clip-zip directly but a company that hacked Clip-zip's data. Please strengthen your security.
The product was good and in good condition but it was the wrong format (my fault).
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2019
The choice of 3 types of zippers is insufficient. I took a motorcycle jacket because it was for a motorcycle jacket and the product is not usable.
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Response from clip-zip.com
Hello,
You can proceed with an exchange, we can help you find the right product.
Feel free to send photos of your zipper by email to [email protected]
Also check if behind the original slider you have a number written, that would indicate the right size.
The indications we give are generalities but there are always exceptions.
Don't hesitate to send us photos.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/09/2019
Unhappy with the product.
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Response from clip-zip.com
Hello, can you give us more details about what is not suitable? It is possible to make an exchange if the size does not fit. Or to make a refund. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2019
not enough explanations for changing the clips
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Response from clip-zip.com
Hello, Can you tell us the explanations you did not find? We have many articles on our site, as well as videos, but also the manual that is delivered with your order. Moreover, we specify several times on our site our availability to help you if needed. We are sorry for this comment, as we always do our best to help the customer choose the right product and use it. Do not hesitate to contact us or send us a photo of the item to be repaired. Have a nice day. Camille Clip&Zip
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Bad
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Response from clip-zip.com
Hello,
You may have a reference that is not suitable for the size of your zipper?
Do not hesitate to contact us, you can exchange within 15 days.
You can also send us photos of your zipper by email, this will help us guide you to the right slider: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2019
Really too expensive.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2019
Not sufficiently ergonomic on a smartphone
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2019
I have never managed to find how to return my first order
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Response from clip-zip.com
Hello,
Just contact us by email or by phone, we are always available to inform and guide you on the site.
Moreover, we noticed you had generated your return slip correctly, as requested in our exchange conditions.
So for us, the request had indeed been made.
If you need additional help, do not hesitate to contact us again.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2019
Does not work on my handbag. The plastic slider opens. Too fragile.
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Response from clip-zip.com
Hello,
We do not offer any plastic sliders, they are all made of zinc alloy, which makes them very durable.
If your slider does not stay in place, it is either that the chosen reference does not match your closure, or that the product received is defective and in this case a replacement can be made for free.
Do not hesitate to contact customer service, you can send photos of the closure to be repaired for even more precision: [email protected]
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
Broke at the moment of clipping it, despite a very precise measurement.
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Response from clip-zip.com
Hello,
You can send your complaint to this address: [email protected]
Maybe the reference is incorrect or maybe the product received had a defect.
Do not hesitate to write your complaint to customer service who will provide you with a solution quickly.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2019
This order is the second one, because the first one did not meet my needs
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Response from clip-zip.com
Hello,
Do not hesitate to contact our customer service at: [email protected], to find out how to get a refund for the first order that did not suit you.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2019
I am looking to repair the zipper of my tent, what you sent me is way too small, best regards
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Response from clip-zip.com
Hello,
You need to contact customer service who can help you find the right slider for your zipper, here is the email address: [email protected].
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2019
did not receive my package and it is paid
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Response from clip-zip.com
Hello,
We are sorry for this inconvenience, could you send us an email so that we can proceed with a second shipment?
Best regards,
Clip&Zip
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2019
I couldn't set up the item I bought and it broke...
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2019
Fast delivery but the sleeve broke when I put it on ...
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2018
The received zip does not work
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Response from clip-zip.com
Hello,
Don't hesitate to ask for help to find the right slider, you can send photos of your closure by email to [email protected]
The 45C is a rare slider, which repairs very flat closures that are out of standard, so it is little used.
You probably need a 5C, an exchange is possible within 15 days.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2018
like a scam the sliders none work
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Response from clip-zip.com
Hello,
It may be a reference or size issue. We can help you if you wish.
Do not hesitate to contact us at our email address for advice from our customer service: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/06/2018
The site is good but not the product received
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Response from clip-zip.com
Hello,
Can you give us more information?
If your slider does not work, it is very likely a reference error.
You can still request an exchange or a refund:
https://www.boutique-zlideon.fr/content/11-retourner-un-produit
If you need help finding the right size, do not hesitate to send us photos of your zipper by email: [email protected]
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2018
1st order wrong slider but it's my fault, paid 3.5€ for the larger size okay... time wasted for ultimately the right size doesn't solve my issue: 3 weeks...
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Response from clip-zip.com
Hello, Maybe it's a reference problem? You can send photos to our customer service who can help you: [email protected]
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2018
the product sold is not functional
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Response from clip-zip.com
Hello,
It may be that the ordered size is not the right one.
You can request an exchange and if needed we can help you find the necessary slider size, do not hesitate to contact us: [email protected]
See you soon.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2018
Purchase of 2 closures, shipping costs = 3.50 €. Actual postage was 0.75€. Zlideon should rather increase its closure prices by 1.5 €, it would be more intellectually honest.
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Response from clip-zip.com
Hello,
Thank you for taking the time to give your opinion about our slider shop.
We do charge shipping fees of 3€50 indeed, but this does not only concern the purchase of a stamp. All our sliders are shipped protected, in a bubble envelope and in a bag that contains not only an installation manual but also a general reference card and a wedge that allows easy opening of the slider.
All of this is included in the price of 3.50€! Our goal is primarily to make it easier for the customer to install their item but also to ensure that all merchandise is in perfect condition during shipping. We hope to see you again very soon for new orders. Do not hesitate to contact us if you have any questions or comments.
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2018
Delivery is very fast but the products are of poor quality.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/03/2018
the thing seemed promising... I measured well before ordering and what I received had nothing to do with it. Being quite handy myself, the explanations were of no help. Conclusion, not expensive but it's still money thrown in the trash!
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Response from clip-zip.com
Hello Nathalie
Don't hesitate to contact customer service to request an exchange [email protected]
If you need help finding the size you need, send a photo of it along with the measurements.
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2018
too much waiting time to receive the order; measurements that do not match
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Response from clip-zip.com
Hello,
You can contact customer service to find the slider that corresponds.
Here is the email address: [email protected]
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2018
The site is very well done but the measurements it explains to take to choose your slider are not precise, so mine is too big, thus 13€ wasted
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Response from clip-zip.com
Hello,
Exchanges are possible. Here is the link to request an exchange: https://www.boutique-zlideon.fr/content/11-retourner-un-produit
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2018
the product broke as soon as I tried to put it in place (sleeve size 5)
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2018
Interesting site, fast delivery
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2018
NO COMMENT
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Response from clip-zip.com
Hello Laurent,
Can you give us more details?
What did not satisfy you about the purchased product?
Do not hesitate to contact our customer service: [email protected]
We will provide you with all the necessary help for your needs.
See you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2018
Good site but difficult to make a good choice of product width
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Response from clip-zip.com
Hello,
If you encounter difficulties on our site, do not hesitate to contact us: [email protected]
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2018
I ordered 2 sliders and the smallest one broke
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/01/2018
Random slider choice...
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2018
I ordered while paying very close attention to the measurement... result it does not match.. Anyway an unnecessary expense
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Response from clip-zip.com
Hello,
Do not hesitate to contact customer service at this email address: [email protected], who can help you find the right cursor.
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