The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Cursor too large, the indicated measurements were not clear... I ordered a smaller one
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Response from clip-zip.com
Hello,
We try to provide all the necessary information on our website, we even put a reference card that can be printed and is in real size so that customers can orient themselves in their choice of cursor.
If despite everything the choice becomes complicated we always advise sending an email with a photo of the zipper to be repaired and the exact measurements of its teeth.
We hope to see you again soon for a new order!
Do not hesitate to contact us for any questions regarding the sliders or boxes/handles.
See you soon.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2017
I only received part of the paid order, I left a message and received no response
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Response from clip-zip.com
Hello,
Were you able to reach customer service? Here is the email address [email protected], feel free to call us at 03.55.87.06.67.
Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
My order was a week late and the ordered item (size selected referring to the site's recommendations) did not match what I wanted.
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Response from clip-zip.com
Hello,
Were you able to request an exchange for the item that was not right? Don't hesitate to ask our customer service for advice, they can help you find the product you need.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
While I have not received my order despite various messages asking if it can be sent to another address
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2017
Not enough information about the product, not enough details on the installation of the zipper. Result not used, returned in the lost delivery pouch 18€ I had not ordered the stop at the bottom of the coat. It's my fault. Too bad
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2017
Still nothing received order placed more than two weeks ago....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/12/2017
The advice for measuring the slider size is incorrect, I followed the recommended steps point by point and it turns out that the slider is way too small. I am very disappointed
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/12/2017
not received the order to this day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
Ergonomics to review as it is difficult to access the product list and understand how to choose the right item (e.g. zip size)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2017
Very very difficult to attach the pull tab!!! there is a point that hurts the finger
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2017
I recommend it again hoping it will work better
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2017
To replace a casing or a sleeve in good conditions, the 'fabric' to which the sleeve or casing is attached must be in very good condition. However, when one wants to replace a casing or a sleeve, it is generally because it has partially torn off and therefore this part, the part of the fabric to which it was attached, is damaged. But in this case, the replacement does not really solve the problem.
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Response from clip-zip.com
In the case where the fabric is damaged, we advise you to reduce your mesh by removing one or two teeth from the bottom of your zipper in order to start from a clean base where the casing and its sleeve can be properly fixed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2017
Well-designed and educational site, but the instructions are not enough to get the product that will surely fit the defective zipper.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/11/2017
not trusting the quality of the material sold too expensive complicated to retrieve
the invoice for the return
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Response from clip-zip.com
Hello,
The invoice is attached to your order confirmation email or can be retrieved from your customer account if you created one.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2017
Slider chosen according to advice (invisible zipper, hard to go wrong), and the zipper always closes poorly (it unzips by itself after closing), whether it's the old or the new slider.
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Response from clip-zip.com
Hello,
The slider may be defective, you can still request a replacement within 15 days of your order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2017
Impossible to clip the slider! I had already ordered and it worked well... I am very disappointed!
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Response from clip-zip.com
Hello,
Do not hesitate to contact customer service for assistance.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2017
one of the sliders was defective, and it broke during installation. Moreover, the zipper is very hard to put up and down.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2017
the solution did not work.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2017
The slider is off!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2017
Very expensive for what it is and not suitable for the closure.
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Response from clip-zip.com
Did you think to contact customer service to guide you to the right slider to choose? Don't hesitate to contact us by email: [email protected]
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2017
Order received well and quickly. Unfortunately, this slider does not fit: too big slider. I need to see about a return and get a new one that, I hope, will fit.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/09/2017
The received sliders are too wide (8mm instead of the 7.2mm requested at the order) and therefore unusable.
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/08/2017
not great! indeed, I ordered sliders of the wrong size because the instructions for calculating the right size are poorly done... the 'green' mail deliveries are too slow... improve this it would be nice!! best regards!
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Response from clip-zip.com
Thank you for your comment. We take these remarks into account to satisfy our customers. We have set up a help page to simplify the choice of slider on our site: https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2017
Not very sturdy
Doesn't work
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right slider or sleeve box for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2017
Hello. I ordered 3 sliders and the 4th was supposedly free.... but I only received 3...... Can you send me the 4th one. Thank you
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Response from clip-zip.com
Hello, to benefit from the offer, simply add 4 sliders to your cart and the cheapest slider in your cart becomes free when you place your order (see conditions). Due to your oversight, you can still benefit from the offer. Please contact customer service to make this request at this page: https://www.boutique-zlideon.fr/contactez-nous
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2017
Did not manage to order the right item, difficult to measure when the zipper no longer closes
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Response from clip-zip.com
For this, we have put a printable reference card on our store to facilitate the choice of the right slider by comparing it with your broken zipper. You can find this card at this link: https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2017
Not being a professional seamstress, it's very difficult to choose the right size, that's what happened to me, I had to place another order.
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Response from clip-zip.com
We are well aware that it is not easy to find the right reference, which is why we have set up a printable card that will allow you to find the right slider very easily before your order. https://www.boutique-zlideon.fr/content/10-carte-des-references-choisir-son-curseur-zlideon-en-toute-simplicite-
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2017
I wanted to change the zipper slider of an inflatable spa. Maybe the problem lies with the zipper itself, but the slider doesn't work, so I can't give a good rating to this product.
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Response from clip-zip.com
Have you thought about contacting our customer service to find the right Zlideon slider for your zipper? Please note that you can exchange your product. Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2017
Unfortunately after a 2nd order to get the right corresponding size, I couldn't repair a diving suit zipper
somewhat disappointed!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2017
Despite the photos sent, I was very poorly advised by customer service
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Response from clip-zip.com
We are sorry for your bad experience with customer service. We take your comment into account to improve our service and our advice to our customers.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2017
I have returned the received slider because it cannot be installed. Probably a size error, specifying the model that would fit. Since then no news..... I therefore request a refund for this order, if I cannot have the correct model, ...while still preferring to have the requested item.... waiting for a quick response from you.........
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Response from clip-zip.com
We have received your slider, we are waiting for your payment for the price difference. Once this is settled, we will ship the new slider reference as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2017
Disappointed with this first purchase. No time to install it, the slider simply broke in two...
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-sav-contact-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2017
Received one pack instead of the two paid. Complaint made with invoice support several days ago. No response!...
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Response from clip-zip.com
Please excuse us for this error in delivery, it may be due to an oversight or a stock shortage in which case the product will be delivered to you late. We are directly contacting customer service to resolve this error as soon as possible. Thank you for your purchase.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2017
The site, the delivery, and the exchange of the slider are all perfect, except that the slider did not repair my broken zipper!
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Response from clip-zip.com
Have you thought about contacting our customer service in case the problem comes from the Zlideon slider? Visit our help page for more information: https://www.boutique-zlideon.fr/content/12-aide
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2017
The site works properly. But the product works once every two times ...
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Response from clip-zip.com
Have you thought about contacting our customer service ([email protected]) in case the problem comes from the Zlideon slider? It should be noted that if your zipper is completely damaged, it is obvious that the Zlideon slider will be of no use.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2016
The advice given for choosing the product turns out to be irrelevant, leading the customer to bitter disappointments.
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Response from clip-zip.com
Do not hesitate to consult our help page which offers you 3 solutions to find the right slider for your zipper:
https://www.boutique-zlideon.fr/content/7-comment-choisir-le-bon-curseur-pour-ma-fermeture-a-glissieres-defectueuse-
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/08/2016
the product sold worked for a day
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Response from clip-zip.com
Have you thought about contacting our customer service ([email protected]) in case the problem comes from the Zlideon slider? It should be noted that if your zipper is completely damaged, it is obvious that the Zlideon slider will be of no use.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2016
Due to a misestimation on my part, the model I ordered did not match. I sent an email to ask how to exchange it, but I never received a response. This is very regrettable as I left for a trip on December 31 for a duration of 2 months without being able to repair the zipper of my bag. 10.95 euros spent for NOTHING.
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Response from clip-zip.com
Please excuse us for this abnormal delay in responding to your request. I am forwarding your message to customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2016
I ordered brass color but received black. And the size is too small. Difficulty in taking measurements. After reading various blogs, the products are unconvincing.
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Response from clip-zip.com
We are sorry for this bad shopping experience. Have you thought about contacting our customer service due to the delivery error?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2016
I paid send letter MAX I received my package in green letter and the cursor did not match the one ordered
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Response from clip-zip.com
We apologize for this delivery mode error, we offer you free shipping for your next order. Do not hesitate to contact our customer service to find the right cursor.
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