Customer reviews of clip-zip.com

A simple question by email... a simple answer.
No response at all from you. The explanation you thought you had answered my question shows that there is still some potential in the organization.
Customer loyalty is built through relationships - and for that, you need to respond to emails.

Hello, it is difficult to find the right model, I am not sure that the larger size will fit, the manufacturing is so different I hesitate to order another series. Good evening

Hello, it is difficult to find the right model, I am not sure that the larger size will fit, the manufacturing is so different I hesitate to order another series. Good evening

the received zippers are not the right ones, no dimension precision before the order so the zipper is too small

the zips received are not the right ones, no dimension precision before the order so the zip is too small

lack of details on the types of zip hooks

lack of details on the types of zip hooks

This is my third order with Clip-zip but this time the clip does not stay closed. I didn't take the time to return it.

This is my third order with Clip-zip but this time the clip does not stay closed. I didn't take the time to return it.

The zipper is a bit tight...

The zipper is a bit tight...

The price-quality ratio is very good compared to replacing a zipper, however I must not have been very effective in the implementation because the result is not very conclusive.

The price-quality ratio is very good compared to replacing a zipper, however I must not have been very effective in the implementation because the result is not very conclusive.

I could have given 5 stars if I had received the tracking number from the post. I called, left 1 message, sent 1 email without a message, (it was urgent because it was for a work jacket whose zip was broken) I finally got a person who sent me a second zip received 3 days later. Order placed on 11/18, the shipment on 11/27 arrived at the same time as the shipment on 11/20. If I had had the tracking number, there would have been no problem. The zips ordered did not match my needs (my mistake) I just returned them and am waiting for a refund... I just reordered the zips and this time I have a tracking number... the package went in a different direction than mine... fate is against me so I am still waiting, and the worker who works on the roofs is still waiting for his jacket. I think I am patient!

I could have given 5 stars if I had received the tracking number from the post. I called, left 1 message, sent 1 email without a message, (it was urgent because it was for a work jacket whose zip was broken) I finally got a person who sent me a second zip received 3 days later. Order placed on 11/18, the shipment on 11/27 arrived at the same time as the shipment on 11/20. If I had had the tracking number, there would have been no problem. The zips ordered did not match my needs (my mistake) I just returned them and am waiting for a refund... I just reordered the zips and this time I have a tracking number... the package went in a different direction than mine... fate is against me so I am still waiting, and the worker who works on the roofs is still waiting for his jacket. I think I am patient!

Missing parts for quite a long time

Missing parts for quite a long time

Still not received

Still have not received the goods

I couldn't find the right product

I couldn't find the right product

It's very good except for two details, after three months it opens by itself, and this is because the opening system makes it so that when you pull to close the zipper, the slider opens due to wear

It's very good except for two details, after three months it opens by itself, and this is because the opening system makes it so that when you pull to close the zipper, the slider opens due to wear

Clip very difficult to open. The red wedge is too light, I had to use a metal screwdriver to pry the clip apart. Ineffective afterwards on the zipper.

Clip very difficult to open. The red wedge is too light, I had to use a metal screwdriver to pry the clip apart. Ineffective afterwards on the zipper.

They do not all work.

They do not all work.

Very pleasant phone support. But my error in the order which should have been corrected before delivery .. was not corrected (my mistake / color). Another point, the indication on my zipper was number 7, the support replied that the equivalent in our product is 5C .. the result works but not as well as the others (seems a bit tight, catches a bit) despite everything .. satisfactory

Very pleasant phone support. But my error in the order which should have been corrected before delivery .. was not corrected (my mistake / color). Another point, the indication on my zipper was number 7, the support replied that the equivalent in our product is 5C .. the result works but not as well as the others (seems a bit tight, catches a bit) despite everything .. satisfactory

The zip works but it is very hard to handle. Even adding a lubricant.

The zip works but it is very hard to handle. Even adding a lubricant.

It seems to be of good quality but I find it a bit expensive!! But I recommend

It seems to be of good quality but I find it a bit expensive!! But I recommend

Personalized advice but did not help find the right zipper, so useless purchase

Personalized advice but did not help find the right zipper, so useless purchase

Very good exchange service, efficient. But contrary to what is announced on the site, the zippers are not universal... Size XS is too small and size M is too large for the closure I wanted to repair.

Very good exchange service, efficient. But contrary to what is announced on the site, the zippers are not universal... Size XS is too small and size M is too large for the closure I wanted to repair.

The shipment of the order is careful and fast.
We had to return the order because it was not suitable.
The package has been pending for several weeks on the postal tracking, I wanted to contact Clip&Zip by phone and got no response.
I contacted by email and got no response.
Following a bad comment on their Facebook page, I received a response saying that my email was in the spam and had not been seen.
A week later, the refund is made and my package is still pending delivery according to the postal tracking.
I will not complain but it seems quite suspicious to me.
Transparency and process to review.

The shipment of the order is careful and fast.
We had to return the order because it was not suitable.
The package has been pending for several weeks on the postal tracking, I wanted to contact Clip&Zip by phone and got no response.
I contacted by email and got no response.
Following a bad comment on their Facebook page, I received a response saying that my email was in the spam and had not been seen.
A week later, the refund is made and my package is still pending delivery according to the postal tracking.
I will not complain but it seems quite suspicious to me.
Transparency and process to review.

Very good operation for orders, easy delivery. But unfortunately the product does not meet my expectations.