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Rating: 3 out of 5
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
3 star reviews
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Rating: 3 out of 5
The shipments are fast and correspond to the ordered items. Unfortunately, after 2 attempts, I realize that clip-zip does not offer a product that meets my needs; The two ordered sliders do not fit the zipper: either too small or too large. There is no intermediate size.
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Rating: 3 out of 5
The shipments are fast and correspond to the ordered items. Unfortunately, after 2 attempts, I realize that clip-zip does not offer a product that meets my needs; The two ordered sliders do not fit the zipper: either too small or too large. There is no intermediate size.
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Rating: 3 out of 5
I have a request with zipclip that has not yet been answered
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Rating: 3 out of 5
I have a request with zipclip that has not yet been answered
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Rating: 3 out of 5
Repairing the zip is not very easy
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Rating: 3 out of 5
Repairing the zip is not very easy
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Rating: 3 out of 5
Clip glass 5 is easy to put on but if you pull too hard it opens. My husband is not very satisfied with the strength of the zip.
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Rating: 3 out of 5
Clip glass 5 is easy to put on but if you pull too hard it opens. My husband is not very satisfied with the strength of the zip.
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Rating: 3 out of 5
Really easy to set up. However, I took a small zipper for a child's jacket (4 years old) and the closure is hard to zip and there is a little spike on the tab that can be uncomfortable or even hurt a child. Maybe a defect in the product... but it doesn't allow a child to be independent with the closure of their jacket.. too bad.
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Rating: 3 out of 5
Really easy to set up. However, I took a small zipper for a child's jacket (4 years old) and the closure is hard to zip and there is a little spike on the tab that can be uncomfortable or even hurt a child. Maybe a defect in the product... but it doesn't allow a child to be independent with the closure of their jacket.. too bad.
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Rating: 3 out of 5
Good quality products but a bit expensive... average delivery.. description on the site a bit lacking as well as the photos.. but nothing dramatic
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Rating: 3 out of 5
Good quality products but a bit expensive... average delivery.. description on the site a bit lacking as well as the photos.. but nothing dramatic
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Rating: 3 out of 5
Too expensive
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Rating: 3 out of 5
Too expensive
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Rating: 3 out of 5
Not strong enough! And yet the praises were numerous... too bad - I will try again next time, thank you.
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Rating: 3 out of 5
Not strong enough! And yet the praises were numerous... too bad - I will try again next time, thank you.
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Rating: 3 out of 5
Too expensive!
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Rating: 3 out of 5
Too expensive!
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Rating: 3 out of 5
I think there is a mix-up regarding what I ordered. Gold plastic and metallic black or the metallic one doesn't look very metallic... I have nevertheless already installed the gold one. I'm hesitant about the black one because it's for a leather jacket.
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Rating: 3 out of 5
I think there is a mix-up regarding what I ordered. Gold plastic and metallic black or the metallic one doesn't look very metallic... I have nevertheless already installed the gold one. I'm hesitant about the black one because it's for a leather jacket.
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Rating: 3 out of 5
Hello, your site is well made thanks to the different measurements and diagrams proposed. The delivery was fast. But the zipper is not suitable for repairing my husband's jacket. I am quite disappointed because 11 euros for a zipper that will stay in the drawer, I would have preferred it to work.
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Rating: 3 out of 5
Hello, your site is well made thanks to the different measurements and diagrams proposed. The delivery was fast. But the zipper is not suitable for repairing my husband's jacket. I am quite disappointed because 11 euros for a zipper that will stay in the drawer, I would have preferred it to work.
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Rating: 3 out of 5
Because I only ordered one clip, it was sent to me by letter without tracking which I never received. After 15 days I called and they sent me the item again still by letter without tracking which I still have not received. I called again and they sent it to me with tracking which I finally received but almost a month later
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Rating: 3 out of 5
Because I only ordered one clip, it was sent to me by letter without tracking which I never received. After 15 days I called and they sent me the item again still by letter without tracking which I still have not received. I called again and they sent it to me with tracking which I finally received but almost a month later
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Rating: 3 out of 5
A message on the site without response, an email without response, a phone call with a voicemail that announces that the box is full
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Rating: 3 out of 5
A message on the site without response, an email without response, a phone call with a voicemail that announces that the box is full
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Rating: 3 out of 5
The bulb I ordered does not work. The other items, however, are very good
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Rating: 3 out of 5
The bulb I ordered does not work. The other items, however, are very good
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Rating: 3 out of 5
Too long delays.
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Rating: 3 out of 5
Too long delays.
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Rating: 3 out of 5
Hello, why only 3 stars? PROMO: 3 boxes/sleeves purchased = 1 free! I'm still looking for where the 4th one is!!!!!!!
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Response from clip-zip.com
Hello, Did you really put 4 products in the cart for it to be deducted? Feel free to get back to us to resolve this issue.
A
Rating: 3 out of 5
very effective, thank you
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Response from clip-zip.com
very effective, thank you
A
Rating: 3 out of 5
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
A
Rating: 3 out of 5
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
Translated reviews
Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
A
Rating: 3 out of 5
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
A
Rating: 3 out of 5
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
Translated reviews
Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
A
Rating: 3 out of 5
The sliders matched my order and the corresponding models, however the teeth of my zipper are plastic and the sliders do not lock the links and therefore the zipper opens in the middle. I am a bit disappointed, because in my previous order, everything worked well, I think the problem comes more from the teeth of the zipper, as I cannot close the slider properly on the teeth.
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Rating: 3 out of 5
I made a mistake in the size of the zipper and therefore the slider does not fit. I wrote through the contact section and no one responds to my inquiries and requests for advice!!!! It's a shame to have a contact section that does not allow contacting the manufacturer!!??
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Rating: 3 out of 5
I did not receive the right color.
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