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Rating: 3 out of 5
On several occasions the site did not accept the postal code of my address: 54000 and I also had trouble validating my cart
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
3 star reviews
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Rating: 3 out of 5
I paid an extra fee to receive my order in 48 hours. I placed my order on November 4, 2023. I received it on November 10, 2023. The deadline is not respected.
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A
Rating: 3 out of 5
The links to the blog do not work - Page not found 404. Too bad.
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Rating: 3 out of 5
Hello, I am happy with the products and I like the zip clip concept. However, I was disappointed because I forgot a product in my order. It is not possible to cancel immediately after or to modify an order. I therefore contacted customer service who told me to reorder the missing product, and that my shipping costs would be waived. Since then, no news, despite two follow-ups. It's not about the two euros of shipping costs, but on principle that I am disappointed.
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Rating: 3 out of 5
mixed review because one of the two references is so small that it is complicated to install. And the site does not specify that the fabric must be impeccable for the repair with the sleeve to be possible; as a result, I threw away what I had purchased. On the other hand, during another purchase, I bought the sliders that clip on and they are not satisfactory in my opinion. Before, there were real replacement sliders and it was better!!
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A
Rating: 3 out of 5
Waiting for the new slider, the one purchased lasted me a few months.... we'll see how long the new one lasts....
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Rating: 3 out of 5
Very good regarding the order, however I had a discount voucher following an exchange and I could not use it: the code for this voucher was refused on the grounds 'cannot be used for this order'
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Rating: 3 out of 5
I did not receive the ordered product. I made a return for exchange, I am waiting for the ordered product
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Rating: 3 out of 5
The principle is good, the support for choosing the size of the clip to take is also very good. However, even if the size is correct, the zip slides difficultly, and it disassembles when you pull up the zipper.
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A
Rating: 3 out of 5
Easy to understand
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A
Rating: 3 out of 5
Site ok
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A
Rating: 3 out of 5
Difficult to determine the size of the zip to repair even with the sheet to compare.
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Rating: 3 out of 5
the order arrived quickly. The product, however, does not really suit a tarp or an external boat protection cover. It is very abrasive; metal on plastic is not an ideal combination. Moreover, the loop used to hold the zip is too small for a 10mm closure. For almost 20 euros with shipping, might as well change the whole closure. Too bad
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Rating: 3 out of 5
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Response from clip-zip.com
Hello, feel free to contact us if you need help at [email protected]
A
Rating: 3 out of 5
Great site, shipped quickly but still haven't received it on June 2...
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Rating: 3 out of 5
It's a shame that my order was recorded while there was a stock shortage...
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Rating: 3 out of 5
The packaging of the product 'jean button' was open and one button was missing, as well as 2 studs. Since the package was intact, this did not happen during transport. The product was placed in the package like this.
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Response from clip-zip.com
Hello, did you report it to our customer service? They can correct this error immediately!
A
Rating: 3 out of 5
I had the wrong zip code and immediately requested to change it before shipping, but my email was not taken into account.
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Response from clip-zip.com
Hello, this is not normal, were you able to reach someone?
A
Rating: 3 out of 5
A phone inquiry was necessary
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A
Rating: 3 out of 5
delivery too long
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A
Rating: 3 out of 5
the products are very good except that the indicated promotion: 3 cases/sleeves purchased = 1 free was forgotten, I did not receive the one offered.
I had ordered 3 kits to get the fourth to have 2 kits in advance in case of problems.
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I had ordered 3 kits to get the fourth to have 2 kits in advance in case of problems.
A
Rating: 3 out of 5
The description needs to be improved to avoid buying something that ultimately cannot be used.
The precise dimensions of the items, more detailed photos.
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The precise dimensions of the items, more detailed photos.
A
Rating: 3 out of 5
Correct.
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Rating: 3 out of 5
The product is completely compliant in its functionality, but not all sizes are available ("6", "8") and of course it's the one that is not offered that I need ("7"). My "good size" is simply and surprisingly not available at all. Strange.
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Rating: 3 out of 5
Forced sale in bulk ...!
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Rating: 3 out of 5
A bit complicated to use.
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Rating: 3 out of 5
The site is OK. The product is catastrophic.
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Rating: 3 out of 5
Less easy to install, almost impossible...
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Rating: 3 out of 5
Delivery a bit long (8 days). Paid for a tracked letter shipment while the shipment is a simple letter; So 0.40€ paid for nothing.......
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Rating: 3 out of 5
perfect delivery.
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Rating: 3 out of 5
It is difficult to understand the choice of the right zip, the explanations are not sufficient, I feel obliged to return it.
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Rating: 3 out of 5
In principle quite good – but it opens a bit despite the safety lock. Therefore, a secure closure of the zipper is not always guaranteed. Maybe the size was not optimal....
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Rating: 3 out of 5
It's a shame that the images remain in black when the silver color is selected and that the photo is not the actual image of the selected product.
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Rating: 3 out of 5
Only establishment selling this kind of detached products. So the prices are a bit high. Speed in shipping the order, but forgot part of the order....
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Rating: 3 out of 5
access to the cart for certain items impossible, forced to search each image on google to get to the cart
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Rating: 3 out of 5
For the order on the site and its sending... I am satisfied. I am eagerly awaiting the delivery.
Thank you
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Thank you
A
Rating: 3 out of 5
I received my order well, the two clips broke, I contacted customer service, I still have no responses.
Best regards,
M.H
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Best regards,
M.H
A
Rating: 3 out of 5
To review the delivery times.
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Rating: 3 out of 5
I immediately sent an email after my order saying that I had chosen the wrong color, but the site did not take it into account. :-(
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Rating: 3 out of 5
Everything is very good, except for the price I would have liked there to be at least 2 zip clips
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