Columbus Café consistently delivers fast and reliable service, with order dispatch and shipping described as quick, efficient, and well-packaged, and delivery often arriving in excellent condition. Customers highlight responsive and friendly customer service, with staff solutions and proactive help improving issues and providing added value like small gifts. The site experience is praised for clarity, ease of use, and smooth navigation, with a catalog that supports direct, convenient ordering and a reliable fulfillment process that many customers repeatedly rely on for restocking their favorites.
Navigation on the site is very good, except when I wanted to place my order. When I clicked on the product 'White Chocolate: the ultimate tenderness' it redirected us to another product. But fortunately, the problem has been resolved since then.
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Response from Columbus Café
Hello, Thank you very much for your feedback and your understanding regarding the issue encountered during your order. We are delighted to hear that it has been resolved. Please feel free to reach out to us for any other questions or needs. Best regards. The Columbus café team
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Christophe C.
Rating: 3 out of 5
following a purchase from 17/01/2026
Cup too small.. I wanted mugs but unfortunately couldn't find them on your site..
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Response from Columbus Café
Hello, Thank you for your feedback regarding the cups. We understand that their size did not meet your satisfaction, but it is indeed an espresso cup, and we are sorry that you did not find the mugs you were looking for. Please feel free to contact us for any questions or suggestions, we would be happy to assist you further. Best regards. The Columbus café team
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Laetitia B.
Rating: 4 out of 5
following a purchase from 30/12/2025
Very good
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Response from Columbus Café
Hello, Thank you very much for your positive feedback! We are delighted to hear that you appreciated your experience with us. Your satisfaction is our priority, and we hope to see you soon to offer you another equally pleasant moment. Best regards. The Columbus café team
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Arnaud J.
Rating: 4 out of 5
following a purchase from 11/12/2025
Order quickly dispatched and well packaged, too bad the customer area was not created to find my order history
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Response from Columbus Café
Hello, Thank you very much for your positive feedback! We are glad that your order was dispatched quickly and well packaged. Regarding the customer area, we take note of your comment and will explore it to improve your experience. See you soon at Columbus Café! The Columbus café team
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Youna D.
Rating: 1 out of 5
following a purchase from 10/10/2025
Received box damaged, chocolate powder everywhere in the box
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Response from Columbus Café
Hello, We are sincerely sorry to learn that your order arrived in an unsatisfactory condition. This does not meet our quality standards, and we understand your disappointment. We invite you to contact us directly to resolve this issue as quickly as possible. [email protected] Best regards. The Columbus café team
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Ahlame C.
Rating: 1 out of 5
following a purchase from 12/06/2025
never received my drink
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Response from Columbus Café
Hello, We are sincerely sorry to hear that you did not receive your drink. Your experience is important to us and we would like to understand what happened in order to resolve this issue. Please feel free to contact us directly so we can assist you. Best regards. The Columbus Café team
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Gwladys S.
Rating: 1 out of 5
following a purchase from 12/06/2025
the delivery does not respect the product transmission chain
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Response from Columbus Café
Hello, We are sincerely sorry to hear that your delivery experience did not meet your expectations. Your feedback is valuable, and we take your comments very seriously to improve our services. Please feel free to contact us to discuss your experience further. Best regards. The Columbus Café team
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Charlotte A.
Rating: 1 out of 5
following a purchase from 12/06/2025
Very disappointed, I only received part of my order, several items were missing or non-compliant and impossible to reach customer service!
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Response from Columbus Café
Hello, We are sorry to hear that your experience with our service did not meet your expectations. Your feedback is valuable, and we encourage you to contact us directly so that we can resolve this issue together. [email protected] Thank you for your understanding. The Columbus Café team
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Sabine P.
Rating: 3 out of 5
following a purchase from 12/06/2025
Received chocolate chips all stuck together, it was visible that it was hot, maybe put them in bubble bags
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Response from Columbus Café
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the chocolate chips were stuck together. Your suggestion to pack them in bubble bags is very relevant and will be taken into account. Please feel free to reach out to us for any other comments or questions. [email protected] Best regards. The Columbus Café team
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Hanna K.
Rating: 4 out of 5
following a purchase from 12/06/2025
The chocolate chips were melted and formed a block... too bad... but the bottle and straws are of good quality
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Response from Columbus Café
Hello, Thank you for taking the time to share your opinion. We are sorry to hear that the chocolate chips did not meet your expectations. We are glad that you appreciated our bottles and straws. Your feedback is valuable and encourages us to constantly improve. [email protected] Best regards. The Columbus Café team
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Laurent V.
Rating: 1 out of 5
following a purchase from 12/06/2025
I never received my order
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Response from Columbus Café
Hello, We are sorry to hear that you have not received your order. We understand how frustrating this can be and we want to help you resolve this issue. Could you please contact us directly via our customer service so that we can check the situation together? [email protected] Thank you for your understanding. The Columbus Café team columbuscafe.com
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Mickaela F.
Rating: 4 out of 5
following a purchase from 07/08/2025
Fast delivery
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Response from Columbus Café
Hello and thank you for your positive feedback! We are delighted to hear that you appreciated the speed of our delivery. Your satisfaction is our priority, and we hope to serve you again very soon. Best regards. The Columbus Café team
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Antonella P.
Rating: 4 out of 5
following a purchase from 14/07/2025
Everything is okay except the weight, for almonds and hazelnuts, which is not indicated.
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Response from Columbus Café
Hello, Thank you for taking the time to share your opinion. We understand your concern regarding the weight of the almonds and hazelnuts, and we appreciate your feedback which helps us improve our offer. Please feel free to reach out to us for any other comments or questions. Best regards. The Columbus Café team
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Emmanuelle L.
Rating: 4 out of 5
following a purchase from 12/06/2025
Site that bugs when there are too many people on it at the same time
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Response from Columbus Café
Hello, Thank you for your feedback. We are sorry to hear that you encountered difficulties on our site during peak times. Your experience is important to us, and we take note of your comment to continue improving our services. Please do not hesitate to contact us if you have any other suggestions. Best regards. The Columbus Café team
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Marjorie B.
Rating: 3 out of 5
following a purchase from 12/06/2025
The chocolate bars arrived all melted in the package and customer service did not want to know anything. The bottle is nice and keeps things cool, however a few weeks after use it already leaks. I haven't used the rest yet so I can't give an opinion.
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Response from Columbus Café
Hello, We thank you for your comment and are sorry that your experience with the products did not meet your expectations. Your feedback is valuable, both regarding the delivery of the chocolate and the bottle, and we take it into account to improve your customer experience next time. We wish you a pleasant day, The Columbus Café & Co team
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El Mehdi L.
Rating: 1 out of 5
following a purchase from 12/06/2025
TERRIBLE
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Response from Columbus Café
Hello, We are sincerely sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to know more about the issues you encountered in order to improve our services. Please feel free to contact us directly to discuss. [email protected] Best regards. The Columbus Café team
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Abdelhadi B.
Rating: 1 out of 5
following a purchase from 12/06/2025
Bad experience
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Response from Columbus Café
Hello, We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us and allows us to improve our services. We hope to have the opportunity to offer you a better experience in the future. [email protected] Best regards. The Columbus Café team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2023
I'm tired of having to choose a favorite store every time I order remotely. Moreover, it's blocking. It's absurd.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2023
I had trouble placing the order, I had to take a subscription
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
Rather clear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2022
The website is good, no issues with navigation but the order tracking is not, for me, up to par: Having had a problem with my order that did not arrive on time, I first contacted customer service by email, without a response. I had to call customer service directly, who kindly resolved the issue with care.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
The automatic ordering system is deplorable. The coffee is good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
your site is complicated and again I find myself with an order that I did not see coming. It is probably not suitable for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2021
The capsules are not necessarily very easy to find the first time you go to the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2021
No communication. Sending emails always without response. Otherwise the site is good and delivery is fine. You shouldn't need information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2021
Not enough choice at Nespresso
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2021
Very good excellent taste
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2021
I placed an order on August 3, I only received 2 items out of 4! I have been trying to contact customer service for 3 days and I have no response from them! Very very disappointed, I no longer intend to order from them!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Fast delivery and very good coffee
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
The site is good but I don't understand why I have to choose a specific preferred location every time. It seems completely unnecessary and a huge waste of time. At worst, ask once but not systematically when you are a regular customer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
Very good site overall, but there should be a special section for the Shop and it should be easier to find all the items for sale.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Nothing to report, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Navigation on the site not very simple, because we are always on the subscription proposal, not easy to find to just place an order online. However, execution of the order in a few hours and delivery the next day, well done to the shop at 103 rue la fayette 75010 :)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Order placed on January 22 (evening), shipped on February 2 and received on February 3, a delivery time of 12 days, while it is requested during the order to choose your nearby store, it seems a bit long... more than 10 days to ship an order of products in stock...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Difficult to get my last order. A lot of delays without explanation or warning. No excuse: disappointing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
easy search. speed of ordering, preparation and shipping. too bad some products are permanently out of stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
I don't find it normal that we have to register our bank details to be able to order. Fortunately, the coffees are good otherwise I would have canceled my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
The site is correct. I don't understand the obligation to choose a reference location, it seems totally unnecessary to me. I'm not very happy with the carrier who indicates every time that I'm not there when there are 4 of us at home due to teleworking. I would like to have the option to choose a parcel relay instead of having to go relatively far from my home every time.
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