Customer reviews of Columbus Café

Trust Attestation
8,9 /10
Overall rating: 8,9 out of 10
Based on 197 published reviews
5 145 74% 4 20 10% 3 15 8% 2 7 4% 1 10 5%

Summary of reviews

Columbus Café consistently delivers fast and reliable service, with order dispatch and shipping described as quick, efficient, and well-packaged, and delivery often arriving in excellent condition. Customers highlight responsive and friendly customer service, with staff solutions and proactive help improving issues and providing added value like small gifts. The site experience is praised for clarity, ease of use, and smooth navigation, with a catalog that supports direct, convenient ordering and a reliable fulfillment process that many customers repeatedly rely on for restocking their favorites.

2 star reviews

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M
Marion R.
Rating: 2 out of 5
following a purchase from 12/05/2025
2 orders placed and complicated each time!
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Response from Columbus Café
Hello, We are sorry to hear that your experiences with our orders did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your concerns in detail. [email protected] Best regards. The Columbus Café team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2022
Bad customer journey.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2021
It is impossible to easily modify the delivery details on the site. No response when I send an email and no one answers the phone, on hold.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2021
No contact with customer service, invoice malt done
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
Even though my company's name was well noted at the delivery address, the company's name was not included on the Colissimo. Instead, they put my own name twice. The package arrived with difficulty. This is not serious.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
Disappointed with the capsules, the intensity of the flavors is too weak. I find that the indicated blend does not necessarily reflect the taste, I will not repurchase
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2020
The order arrived quickly, however the flavored coffees are not great, they are very light, typical of the expression 'sock juice'. I do not recommend.
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