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C
Rating: 3 out of 5
after a phone call I thought that the 2 tiles of 10x10 were separable. however, they are well made together.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
The tiling is very pretty, I am delighted. The customer service is great, pleasant and very responsive. I simply take away one star because I find the delivery quite expensive for only being delivered to the street and not to the apartment.
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K
Rating: 3 out of 5
The tiling is beautiful but the delivery is not careful. An entire box of tiles arrived broken making it impossible to finish a room.
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Response from Comptoir du Cérame
Hello Madam, ,
We sincerely thank you for your feedback and your appreciation of the tiling. We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously.
I just checked and there is no indication of damaged goods during delivery on the delivery note.. and furthermore to say that the preparation is not careful, as a reminder your order is packed in polystyrene which protects, placed on a pallet and fully plasticized.
Satisfaction is essential for us but it is regrettable to learn through a comment that you had a problem.
Best regards,
The team at Comptoir du Cérame
We sincerely thank you for your feedback and your appreciation of the tiling. We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously.
I just checked and there is no indication of damaged goods during delivery on the delivery note.. and furthermore to say that the preparation is not careful, as a reminder your order is packed in polystyrene which protects, placed on a pallet and fully plasticized.
Satisfaction is essential for us but it is regrettable to learn through a comment that you had a problem.
Best regards,
The team at Comptoir du Cérame
P
Rating: 4 out of 5
Fast, meets the request.
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C
Rating: 3 out of 5
The tiling is beautiful but less qualitative than I had imagined (you can see that the pattern is printed), also the yellow color is duller than in the photo
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M
Rating: 4 out of 5
Satisfied with the quality of the product but much less with the delivery. The tiles on the pallet were poorly installed and secured and had obviously fallen. Fortunately, they are sturdy and there was only one broken.
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C
Rating: 3 out of 5
Chaotic delivery and I notice that there are broken tiles. I will check with the carrier who was quick to leave. I made a reservation because the boxes were damaged
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A
Rating: 2 out of 5
Complicated delivery with the French carrier
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Response from Comptoir du Cérame
Hello Antoine,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. We take your comments very seriously and are continuously working with our partners to improve this service. Your satisfaction is our priority and we are committed to providing you with an optimal experience in the future.
Best regards,
The team at Comptoir du Cérame
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. We take your comments very seriously and are continuously working with our partners to improve this service. Your satisfaction is our priority and we are committed to providing you with an optimal experience in the future.
Best regards,
The team at Comptoir du Cérame
C
Rating: 2 out of 5
Nothing to say about the shopping experience on the site, and about the quality of the delivered products. However, the delivery service needs to be reviewed: no delivery forecast (the driver called 1 hour before arriving ...), he couldn't even take the two packages of tiles out of the truck, he asked my wife to help him carry ... otherwise he would have left ...
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G
Rating: 4 out of 5
Yes, super good and good products! However, we were surprised that the delivery person (in a truck) did not arrive right in front of our house, we all found a practical and accommodating way to retrieve the tiles.
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Response from Comptoir du Cérame
Hello Grégory,
Thank you for your positive feedback and we are delighted to hear that you are satisfied with our products. We also take your feedback regarding the delivery into account and are sorry for this situation. After checking with the carrier, it appears that your street is restricted to vehicles of 2.5T, which explains why the delivery person could not come to your house. A solution has been found and that is the most important.
Best regards,
The team at Comptoir du Cérame
Thank you for your positive feedback and we are delighted to hear that you are satisfied with our products. We also take your feedback regarding the delivery into account and are sorry for this situation. After checking with the carrier, it appears that your street is restricted to vehicles of 2.5T, which explains why the delivery person could not come to your house. A solution has been found and that is the most important.
Best regards,
The team at Comptoir du Cérame
P
Rating: 1 out of 5
Delivery too long, more than a month
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C
Rating: 1 out of 5
Appalling customer service behavior with a threat to make us pay an additional 180 euros (in storage fees) because the delivery date (which had been scheduled long ago) was too far away for them. This threat was quickly resolved over the phone with a receipt from our side, but the method remains questionable. As for delivery, no better than their sales representative, the pallet was thrown in front of the entrance with about ten broken tiles. It was the first time we ordered from them for our projects... Never again!
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Response from Comptoir du Cérame
Hello,
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
C
Rating: 1 out of 5
The products are very good but if you have a delivery to make with an ongoing construction site then you take a lot of risks; the carrier (schenker) gives no news, and is unreachable, and when you have the chance to get an appointment they do not deliver and do not warn you (this happened to me on my two orders, one after the other). The first, lost package found 1 week later, the other delivery the day after the appointment at 11 am while the time slot was rescheduled from 12 to 4 pm (I was lucky to have someone to receive it). The contact person at the counters no longer feels concerned once the carrier has taken charge of the goods, this is not normal and increases the almost total lack of information.
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Response from Comptoir du Cérame
Hello Mr. Chevillotte,
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
B
Rating: 1 out of 5
Perfect and quick transaction
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Response from Comptoir du Cérame
Hello Brigitte,
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.
C
Rating: 3 out of 5
Hello, Our package wandered for several days from Dijon to Seine-et-Marne before heading back to Saône-et-Loire, the place of arrival. Then the delivery day was not respected, forcing the recipient to stay at home for nothing. This delay has hindered the progress of the work. Best regards, Catherine Lhuerre
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N
Rating: 4 out of 5
Tiles not the same blue as those purchased in 2020/21…
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Response from Comptoir du Cérame
Hello, from one manufacturing to another the color varies. The color of a tile is not as simple as printing a simple sheet of paper. It's chemistry!
Hoping to have answered your doubts....
Have a nice day.
Hoping to have answered your doubts....
Have a nice day.
L
Rating: 4 out of 5
Received several samples quickly at the pickup point. I appreciate the quality of the tiles, just need to make a choice now. Thank you.
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V
Rating: 2 out of 5
The tiles are beautiful. However, a big downside: the delivery cost represents a third of the order. Upon arrival, the two boxes were well packaged on a pallet. The first one was perfect. The second one, when lifted, burst open from the bottom (defective packaging), and 15-20 tiles fell and broke. Given the price, I am quite disgusted. Fortunately, we had enough good tiles for our initial project, but many were lost which is frustrating given the price.
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Response from Comptoir du Cérame
Hello,
Thank you for your feedback and for your compliments on our tiles.
We are sorry to hear that some were broken. Upon delivery, the pallet and the boxes were complete and compliant without any anomalies as you indicated. The tiles remain fragile products that need to be handled with care.
We understand that the situation must have been frustrating.
Have a nice day
Thank you for your feedback and for your compliments on our tiles.
We are sorry to hear that some were broken. Upon delivery, the pallet and the boxes were complete and compliant without any anomalies as you indicated. The tiles remain fragile products that need to be handled with care.
We understand that the situation must have been frustrating.
Have a nice day
S
Rating: 1 out of 5
I had very serious problems with the carrier that are still not resolved to this day. Half of the tiles were destroyed due to poor packaging on a broken pallet. The customer service has been completely absent since that day, and no one has contacted me to compensate for this damage. Be more than careful if you order.
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to read such a message.
As a reminder, you unfortunately did not follow the procedure for receiving goods, as it was not verified upon delivery. You signed the delivery note without reporting any anomalies, and you contacted us almost a week later to inform us of broken tiles. We explained the procedure to you, and the last email is dated 26/08/2025 where I asked you what the damages are in order to find a solution despite everything. You did not respond to this message... so do not come and say later that customer service has been completely absent!
Have a good day.
We are sorry to read such a message.
As a reminder, you unfortunately did not follow the procedure for receiving goods, as it was not verified upon delivery. You signed the delivery note without reporting any anomalies, and you contacted us almost a week later to inform us of broken tiles. We explained the procedure to you, and the last email is dated 26/08/2025 where I asked you what the damages are in order to find a solution despite everything. You did not respond to this message... so do not come and say later that customer service has been completely absent!
Have a good day.
O
Rating: 4 out of 5
this does not match what we are looking for our project.
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M
Rating: 1 out of 5
I have never received the samples
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Response from Comptoir du Cérame
Hello,
The package was lost by Mondial Relay, which can happen.
On our side, we have opened a claim and you have been refunded.
Best regards
The package was lost by Mondial Relay, which can happen.
On our side, we have opened a claim and you have been refunded.
Best regards
S
Rating: 4 out of 5
Delivery okay Product conforming
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to learn that the delivery was made without issue and that the product meets your expectations. Please feel free to contact us again if you have any questions or future needs. Best regards. The comptoirducerame team
G
Rating: 4 out of 5
Very good products
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your positive feedback and your rating of 4/5. It is a pleasure to know that our products satisfy you. Please feel free to reach out to us for any information or questions, we are here for you! Best regards. The comptoirducerame.com team
J
Rating: 2 out of 5
Catastrophic delivery, customer service very unhelpful.
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Response from Comptoir du Cérame
Hello, We would like to thank you for sharing your experience. We are sorry to hear that the delivery did not meet your expectations. However, to say that customer service was not helpful is a bit misplaced. When we review all the history of emails and responses provided, it should rather be said that since the responses given did not suit you, the result is that customer service did not help you. We still hope that the tiles please you and meet your expectations. Have a nice day, The team at comptoirducerame.com
M
Rating: 3 out of 5
Practical navigation
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your opinion. We are glad that you find our navigation practical, but we would like to know how we could improve your experience. Please feel free to share your suggestions with us! Best regards. The team at comptoirducerame.com
H
Rating: 1 out of 5
Missing order
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Response from Comptoir du Cérame
Hello, What do you mean by missing order, as I see that you were delivered on 19/09 at 11:13? Is that not the case? We invite you to get back to us if that is not the case. Best regards, The team at comptoir du cérame
N
Rating: 2 out of 5
The site is well made, it's the customer service that is problematic.
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Response from Comptoir du Cérame
Hello, We are very surprised by your comment regarding customer service because we have no email or call from you. So we do not understand why you indicate that customer service is problematic. The positive point is that you appreciated our site. Best regards. The team at comptoirducerame.com
J
Rating: 4 out of 5
Satisfied
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your evaluation and your positive feedback. We are delighted that you are satisfied with your experience with our brand. Please feel free to get back to us if you have any questions or suggestions. Best regards. The team at comptoirducerame.com
G
Rating: 4 out of 5
Very functional, pleasant to browse and facilitates product selection.
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive review! We are delighted that our site provided you with a pleasant and functional experience for selecting our products. Your feedback encourages us to continue improving our service. Best regards. The team at comptoirducerame.com
L
Rating: 3 out of 5
We are delighted with the choice of tiles, the quality is there and the packages were perfectly protected. However, the delivery was a real disaster: order placed on August 18 and received only on September 26... This greatly complicated our renovation work. We think a change of carrier would be necessary. Too bad, because the products are superb, but we will not recommend on this site unless we are not in a hurry.
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience. We are glad that the quality of our products and the packaging met your expectations. We fully understand your frustrations regarding the delivery and we apologize for the inconveniences caused. Your feedback is valuable and we will take it into account to improve our services. Best regards. The team at comptoirducerame.com
V
Rating: 1 out of 5
Very big issues with their delivery service. They charge exorbitant fees for either receiving broken merchandise, not receiving it at all, or receiving it at a namesake's address without anyone caring...! My last two experiences have been catastrophic! I strongly advise against it!!! It's a shame, their design was really nice!
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Response from Comptoir du Cérame
Hello, We are sorry to read your review. To say that we did nothing to address the transporter's issues is quite mean. You could also mention, for total transparency, that indeed following problematic shipments, we systematically refunded you for the fees. We still wish you a great continuation.
C
Rating: 4 out of 5
I hesitated between 3 and 4 stars, as I only needed 1 m2 of cement tiles to make a kitchen backsplash (about 75 euros per m2), it was not possible to get a reduction in shipping costs (78 euros for 1 or 2 m2 without distinction, which is hard to understand since the weight and size of the package are not at all the same, it's tiling - it goes from 16-18kg for 1 m2 to 32-36 kg for 2 m2!), and this while I had also paid 19 euros for sending samples. No gesture from Comptoir du Cérame. The tiles are beautiful, but I will think twice before ordering again (I had already done so about ten years ago but for a larger quantity). Paying more in shipping fees than for tiles is not great.
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding shipping fees for a small order and appreciate your comments. Best regards. The team at comptoirducerame.com
K
Rating: 1 out of 5
The sample was delivered broken. I did not receive any compensation for the shipping costs.
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Response from Comptoir du Cérame
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to learn that your FREE sample arrived damaged and that you did not receive compensation for a free product. After checking, you exchanged on the subject with an operator via chat, asking how the cardboard orders were packaged to avoid breakage, to which she replied about the process and to check the order in the presence of the delivery person... at no point did you ask anything about the sample, such as sending a non-broken tile for example. Your satisfaction is important to us, and we appreciate your feedback which helps us improve. We strive to provide quality service and ensure that incidents like this are handled as best as possible. Best regards, The team at Comptoir du Cérame
E
Rating: 4 out of 5
Quality materials, careful shipping, tiles conform to the photos, I am very happy with my order and will order again in the future!
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M
Rating: 3 out of 5
Wrong sample arrived, and another in poor condition.
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Response from Comptoir du Cérame
Hello, We are sorry that you did not receive the correct sample... indeed sometimes (fortunately not often) we can make mistakes. I tried to contact you after reading your review to rectify this error, as at no time did you reach out to us to inform us. I also left you a message on your voicemail asking you to get back to me... but no response. I hope your customers have a bit more tolerance when you make mistakes, even if, like us, it doesn't happen often ;) I wish you a very nice day. Best regards, The team at comptoirducerame.com
C
Rating: 3 out of 5
We really like the tiles. And of remarkable quality. The packaging is effective and well done. The deadlines are good. The gray dot black is the delivery! Thank you for the contacts with the staff of Comptoir du Cerame.
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K
Rating: 3 out of 5
The delivery went very well, the packages in good condition and well packaged. However, during unpacking, when removing a cerflex that held the tiles, it broke the 3 tiles in the content... they are unusable. I think it was too tight during packaging...
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Response from Comptoir du Cérame
Hello, We thank you for your feedback on your delivery experience and for your feedback regarding the packaging. We are glad that the delivery went well, but we have noted your disappointment regarding the breakage of your tiles. Please know that we take your comments very seriously. Your satisfaction is essential to us. Please contact customer service to see if we can find a solution. Best regards, The team at Comptoir du Cerame
M
Rating: 4 out of 5
Beautiful and quality tiling.
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A
Rating: 3 out of 5
I had difficulties paying for the order (my card was refused several times), but finally when the order was placed, I was debited twice. Finally, the refund seems to be on its way and the customer service is very quick and available.
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Response from Comptoir du Cérame
Hello, Thank you for your detailed feedback. We completely understand that payment issues can be frustrating, and we apologize for the inconveniences encountered. However, we are pleased to learn that our customer service responded quickly to your concerns. Your satisfaction is our priority, and your comments help us improve. Best regards, The comptoirducerame.com team
J
Rating: 3 out of 5
The color was not quite what I expected... The site was not very clear. But the second tile I ordered was beautiful and amazing!
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience. We are sorry to learn that the color of the tile did not meet your expectations and that our site may have lacked clarity. That is why we recommend always ordering samples to validate a choice before committing to a bulk purchase. It is also possible to call us or request information via online chat or even through the contact form to clarify certain points before a purchase. Best regards, The Comptoir du Cérame team