Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Thank you very much for your message which gives us immense pleasure, especially to Audrey See you soon for future projects. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2023
Order conforms to the description. Package very well protected.
I will not hesitate to order again if needed.
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Response from Comptoir du Cérame
Thank you for your comment. Looking forward to assisting you with a future project. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2023
received the wrong sample...
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Response from Comptoir du Cérame
Hello, During your first order, you received the correct tiles ordered. It turns out that you were not a "fan" of the green tiles received.. the green did not match your search. My colleague therefore sent you the same tile in gray/black tones. But apparently you received the green again.. we have sent you the correct reference this time in black/gray. We remain available if needed The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2023
Very good, very responsive
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Response from Comptoir du Cérame
Thank you very much! Have a nice day. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2023
Perfect from the beginning of the consultation on the site to the delivery, including a high-quality phone contact
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Response from Comptoir du Cérame
We thank you very much for your message, which makes us happy. See you soon, The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2023
Fast delivery and product meets expectations.
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Response from Comptoir du Cérame
We thank you for your message. See you soon. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
Very efficient! Very happy with the order.
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very good first experience, very attentive and extremely competent customer service.
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Response from Comptoir du Cérame
Thank you very much for your message. We do everything we can to best meet our customers' requests. Have a nice day. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
The site is clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2023
Hello Madam, Hello Sir. Very good packaging. I did not expect to receive this set of samples. Best regards
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Excellent experience. Very nice rendering of the tiles despite not being able to use real cement tiles (due to budget and thickness).
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Response from Comptoir du Cérame
Thank you very much for your message. Looking forward to seeing your realization. See you soon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Site offering a good range of products. The color of the tiles is true to the photo. Delivery faster than announced.
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
I have already ordered several times from Comptoir du Cérame and I am always very satisfied. I recommend without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Very clear site, very fast delivery of the sample and very friendly customer service. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
VERY GOOD CUSTOMER SERVICE! Audrey was great! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Excellent, very nice quality tiles at a fair price and very competent, responsive, and pleasant customer service. The shipments have always been very fast. Their reaction was also excellent when I had a delivery issue (which was not their fault at all). I totally recommend.
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Response from Comptoir du Cérame
Thank you very much for your message. See you soon. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Perfect tiling, very easy to install.
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Response from Comptoir du Cérame
Great, thank you for your message. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
This is the second time I order from Comptoir du Cérame, the products are of high quality, the packaging is very careful. Very good customer service! I would gladly return for a third time
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Response from Comptoir du Cérame
Thank you very much for your message and looking forward to your next order. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
I had a somewhat special request, outside the standard, I was listened to and my need was met. Ultra-fast delivery, well-packaged product... I recommend this site.
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Response from Comptoir du Cérame
We do our utmost to satisfy our customers as much as possible! We are happy to have been able to meet your request, looking forward to seeing the final result! Best regards. The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Very responsive and attentive customer service. Fast delivery. Products received as shown in photos.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Attentive and dynamic team. - the sense of service BRAVO
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
1 tile as a sample is just enough, why not 2? (15 euros is not cheap either). Otherwise, impeccable and fast delivery
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Response from Comptoir du Cérame
Hello, Thank you for the positive remark on the delivery. We send one tile as a sample to see the color, appreciate the material and quality of the tile. It is not necessary for us to provide multiple tiles of the same model, and this approach is appreciated by our customers. You mention sending 2 tiles, which would double the weight and increase shipping costs since the weight and volume of the package are considered during merchandise transport. Finally, you mention 15€ shipping costs that "are not cheap," but I remind you that these costs are refunded for a minimum order of 120€ including VAT. Excerpt from our website: "Order samples, shipping costs are refundable* *These shipping costs are refundable as personalized discount vouchers for a subsequent order of materials worth at least 120€ including VAT." We wish you a great day. The Comptoir Du Cérame team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Too pretty, fast delivery and well-protected package.
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Response from Comptoir du Cérame
Thank you very much for your review. Have a great day The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2023
Fast delivery, carefully packaged.
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Response from Comptoir du Cérame
Thank you very much for your message. The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Sample order: IMPECCABLE! Order tracking, delivery information (very fast), very carefully packaged, everything is PERFECT. See you soon then ;)))
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Response from Comptoir du Cérame
Thank you very much for your message. See you very soon The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2023
Fast delivery but packaging box not thick, so 2 tiles chipped at a corner, unfortunate
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Response from Comptoir du Cérame
Hello, we take great care in packaging our products to ensure they travel in the best conditions. Despite this, sometimes breakage can occur during transport. We have no record of any issues or complaints regarding your order. Please feel free to contact us again. I take this opportunity to remind you that for any order delivery, it is necessary to check the products before signing the delivery note. In case of breakage, the merchandise is replaced by our services as soon as possible.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2023
Fast and responsive, very good advice remotely even for online orders. Impeccable transporter. Very good store
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Response from Comptoir du Cérame
Thank you very much for your message The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2023
Poorly informed about the references They provide a reference with the desired color except that the reference corresponds to another color, it's not the right one we receive, very disappointed, 100 euros wasted
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Response from Comptoir du Cérame
Hello, As indicated in our email exchanges, you ordered the navy blue reference as shown in the photos and the color swatch, thinking it was black. You also did not order a sample to judge the color. Following your email, we offered you 2 options: return the box for an exchange, with return shipping at your expense as with any merchandise return, or keep the box and receive an exceptional discount on a new box order. You simply did not respond to our offer. It is therefore unfortunate to leave a comment of this type when we do our utmost to solve a problem. We remain at your disposal for any further information. Have a good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2023
Fast and careful sample shipment. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2023
Very fast sample shipment, compliant with the request, very friendly reception and responsiveness of the online sales teams. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2023
Good service
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Response from Comptoir du Cérame
Thank you .. The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2023
There was a delay in delivery, between the confirmation of the date with you and the transporter who was not aware. Then the delivered pattern is not continuous, which was difficult to see on the site and unlike other patterns. Therefore, it cannot be assembled.
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Response from Comptoir du Cérame
Hello, We do not understand what you are indicating regarding the delivery. You ordered on Saturday, May 27, and we do not work on weekends. Your order was processed on Monday, May 29 by our logistics service, on May 31 by the transporter, and you were delivered on June 14, which makes 10 business days for delivery, as stated on our site for delivery times between 10 to 15 business days when the material is in stock. Regarding the Good Vibes collection, which is one of our bestsellers, as shown in the ambiance photos, the purpose of the collection is to mix several patterns, and as indicated in the description of the chosen model "Note: The design does not allow each decor of the same pattern to be connected." We remain available if you wish for further information. Have a good day. The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Delivery times shorter than expected. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Fast delivery.
Tiles of good quality and very pretty.
Overall, nothing to say, it's perfect.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
For the order and delivery of samples, everything went well, fast delivery. A reference was missing so the customer service contacted me in advance to tell me they were sending the bulk of the order and would follow up with the rest as soon as they had it. Responsive and efficient. Good packaging, no breakage.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2023
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2023
I will particularly emphasize the efficiency and kindness of customer service!
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Response from Comptoir du Cérame
Hello, This message really touches us! Thank you very much and we look forward to seeing your realization! The team at Comptoir Du Cérame
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