Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 08/06/2023 à 08h42 following a purchase from 22/05/2023

Order arrived quickly, very well packaged, no breakage.
The tiles are magnificent, I am a fan!
This is the second time I order through this company, I recommend, they are great!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much! The team at Comptoir du Cérame

Acheteur Vérifié

Published on 07/06/2023 à 13h23 following a purchase from 23/05/2023

Fast delivery and at the indicated time.
Tiles received in perfect condition and according to the order.
I recommend!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you for your message! The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 06/06/2023 à 14h47 following a purchase from 31/05/2023

A bit complicated site for favorites

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Acheteur Vérifié

Published on 06/06/2023 à 14h30 following a purchase from 24/05/2023

Serious site, order received within 7 days, well packaged to withstand the transport hazards

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much for your message. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 01/06/2023 à 15h20 following a purchase from 22/05/2023

A lot of choices

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Response from Comptoir du Cérame Published on 02/06/2023

Thank you.. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 31/05/2023 à 15h50 following a purchase from 19/05/2023

Everything went well. Delivery on time. Thank you.

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Acheteur Vérifié

Published on 30/05/2023 à 19h14 following a purchase from 16/05/2023

Delivery on date. In good condition.

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Acheteur Vérifié

Published on 29/05/2023 à 13h13 following a purchase from 14/05/2023

Efficient
Good quality
2nd time we order

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Acheteur Vérifié

Published on 22/05/2023 à 15h48 following a purchase from 15/05/2023

Great help from Gaelle the advisor

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Acheteur Vérifié

Published on 19/05/2023 à 15h53 following a purchase from 20/04/2023

Nothing to complain about the order and the products but very disappointed with the delivery by the carrier db schenker. Package not picked up, I had the supplier for a week while we had ordered in advance to organize the delivery one week when we could receive it. It arrived the following week on a delivery day when the driver could not find the address but knew to say it was in the dead end but did not contact us with a delivery slot of 8am-6pm which blocked us for an entire day! A redelivery was scheduled for the same day after our call to the delivery person! No difficulties the next day to find the house which had not changed address and we had not given any additional information.
So great seller but zero carrier!

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Response from Comptoir du Cérame Published on 22/05/2023

Hello, sorry for this mishap... Unfortunately, the proper conduct of deliveries depends on the 'final' delivery people, and some do not always have great professionalism, and this is the case in all companies. Glad that you liked the products, that's the main thing. Have a nice day!

Acheteur Vérifié

Published on 18/05/2023 à 12h28 following a purchase from 03/05/2023

Product ordered: MA20050140 Vintage Capucine Tile MA20050014, Poor quality stoneware, presumably a bad firing or very poor storage (faded box, very bleached) Unusable with a professional tile cutter and used by a professional, broken tiles as a result and a waste of time! I do not recommend this stoneware!

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Response from Comptoir du Cérame Published on 22/05/2023

Hello, We are really very surprised by your message! This is the first time we have this type of complaint about one of our tiles! This model is one of our best sellers and comes from one of our loyal partner manufacturers for many years. We contacted you as soon as we saw your review, since you did not even contact our customer service to discuss the quality of the tiles, which is regrettable, because we care about satisfying our customers. Our customer service therefore contacted you following the publication of this review to understand the problem, and to be able to report it to the quality service and especially to find a solution with you, and you simply refused any help from us. It's a shame! The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 18/05/2023 à 07h50 following a purchase from 24/04/2023

Very well packaged. Beautiful products. Shipping service communicating very well. Satisfied!

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Response from Comptoir du Cérame Published on 22/05/2023

Thank you very much for your message. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 17/05/2023 à 18h07 following a purchase from 10/05/2023

The products are superb, however, the search on the site is not optimal. A color search would be nice for example.

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Response from Comptoir du Cérame Published on 22/05/2023

Hello Yes indeed we are working on our site for a color search. We hope to be able to do it during the month Best regards

Acheteur Vérifié

Published on 15/05/2023 à 22h16 following a purchase from 07/05/2023

Fast and efficient

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Acheteur Vérifié

Published on 15/05/2023 à 19h37 following a purchase from 29/04/2023

Satisfied with the speed

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Acheteur Vérifié

Published on 12/05/2023 à 08h13 following a purchase from 01/05/2023

Very beautiful tiles. Delivery time a bit long but everything went well.

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Acheteur Vérifié

Published on 11/05/2023 à 17h23 following a purchase from 21/03/2023

Great!

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Acheteur Vérifié

Published on 11/05/2023 à 16h13 following a purchase from 26/04/2023

Magnificent tiles. Very responsive customer service.

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Acheteur Vérifié

Published on 08/05/2023 à 23h05 following a purchase from 20/04/2023

Clear site

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Acheteur Vérifié

Published on 05/05/2023 à 23h57 following a purchase from 24/04/2023

Delivery on time and to home.

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Acheteur Vérifié

Published on 02/05/2023 à 18h32 following a purchase from 14/04/2023

Very nice and professional contact, fast delivery. Product conforms and of good quality. Nothing to say

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Acheteur Vérifié

Published on 27/04/2023 à 16h32 following a purchase from 21/04/2023

Very professional and responsive sales representative. Very good after-sales service as well! I recommend. Our client is very satisfied with the ordered tiles.

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Acheteur Vérifié

Published on 24/04/2023 à 22h36 following a purchase from 06/04/2023

Very good

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Acheteur Vérifié

Published on 20/04/2023 à 11h30 following a purchase from 10/04/2023

Everything was fine thank you

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you. See you soon. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 19/04/2023 à 20h52 following a purchase from 04/04/2023

Products of remarkable quality. The after-sales service is super responsive and efficient. Following a problem with the manufacturer, the after-sales service resolved the issue in 48 hours. I recommend ++

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you very much for your comment. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 13/04/2023 à 15h16 following a purchase from 02/04/2023

Packaging OK on a small pallet. Nothing to report

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 12/04/2023 à 17h33 following a purchase from 05/04/2023

Excellent service, received my items very quickly. Plus the quality is top!

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Response from Comptoir du Cérame Published on 13/04/2023

We thank you for your message. The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 11/04/2023 à 18h19 following a purchase from 26/03/2023

Good

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Response from Comptoir du Cérame Published on 13/04/2023

Thank you. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 09/04/2023 à 09h48 following a purchase from 26/03/2023

Complete site, with choice and good explanations.

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Response from Comptoir du Cérame Published on 10/04/2023

Thank you very much for your message!

Acheteur Vérifié

Published on 06/04/2023 à 21h49 following a purchase from 28/02/2023

the site is very well done and allows you to make your choice with multiple proposals, The colors and the result on the image are representative of reality.

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Response from Comptoir du Cérame Published on 10/04/2023

The team at Comptoir du Cérame thanks you for your message.

Acheteur Vérifié

Published on 06/04/2023 à 14h00 following a purchase from 24/03/2023

Very helpful team and attentive to customers :)

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Response from Comptoir du Cérame Published on 06/04/2023

Thank you very much!

Acheteur Vérifié

Published on 04/04/2023 à 20h58 following a purchase from 29/03/2023

I am a bit disappointed with the rendering of the ordered sample but that is the whole point of ordering a sample! I find the yellow a bit dull compared to the photo on the site, too bad. However, nothing to say about the speed of delivery and careful packaging. I recommend.

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Response from Comptoir du Cérame Published on 06/04/2023

Thank you for your message. You have well summarized the principle of the sample. However, we are sorry to learn that the color disappoints you in the final rendering.

Acheteur Vérifié

Published on 04/04/2023 à 18h45 following a purchase from 19/03/2023

Very satisfied with my order, tiles matching my expectations. I am delighted and will send you the result once installed.

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Response from Comptoir du Cérame Published on 05/04/2023

Hello Amélie. The team at "Comptoir du Cérame" thanks you for your message. We look forward to receiving the photos of your installed tiles.

Acheteur Vérifié

Published on 04/04/2023 à 15h16 following a purchase from 26/03/2023

I requested samples to see the color, shape, and proportions and what they sent me is a disgrace. By the way, of course, they will charge you for shipping and packaging fees. The waste samples are not good for what they are normally used for. Poor management and service.

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Response from Comptoir du Cérame Published on 10/04/2023

We take note of your dissatisfaction; however, we would like to address your comment: Under no circumstances do we send "waste" tiles as samples out of respect for our customers and also for our products. As noted on our website, for certain items with larger dimensions that constrain packaging, we send a part of the tile. In your case, you ordered among other things patchworks of different patterns and large format mosaics with patterns. Therefore, you received mosaic tiles and not the entire slab and a tile from the patchwork collection so that you could judge the color and material. Concerned about satisfying you as best as possible, we attempted to contact you by phone without success. As a reminder, we refund shipping costs of €15 in the form of a voucher for any order of materials of €120 including tax minimum, and for professionals, the sending of samples is free. We are at your disposal. The Comptoir du Cérame team.

Acheteur Vérifié

Published on 02/04/2023 à 13h19 following a purchase from 20/03/2023

We appreciated the choice, the quality of the tiles, the quick sending of the samples and our order. Some tiles were broken upon receipt but everything was resolved kindly and with a lot of professionalism by the representatives who followed up on this matter.

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Acheteur Vérifié

Published on 30/03/2023 à 19h40 following a purchase from 23/03/2023

Very pleasant site. Complete, detailed information. The situational displays of the tiles give a good idea of the final rendering.

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Acheteur Vérifié

Published on 18/03/2023 à 11h13 following a purchase from 08/03/2023

Very easy to order, clear, detailed site. Speed of delivery. Very reasonable prices. Satisfied with my purchase.

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Acheteur Vérifié

Published on 17/03/2023 à 08h51 following a purchase from 03/03/2023

Very fast delivery with great tracking!

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Acheteur Vérifié

Published on 16/03/2023 à 18h34 following a purchase from 09/03/2023

Top-notch professional customer service and responsive! Impeccable delivery!

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Acheteur Vérifié

Published on 13/03/2023 à 15h40 following a purchase from 11/02/2023

Nothing to report.

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