Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1, 2, 3, 4 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Responsive, product damaged upon delivery but quick reshipment and replacement of broken parts.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Very good.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Whether it was the order and receipt of samples or the purchase of the final tiling, everything went super well. Top delivery. Nothing to complain about.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Despite a product out of stock at the time of order, the restocking and delivery were very quick afterwards!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2022
Good interaction.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
The tiles did not exactly match the image on the site. But they are really very pretty. The sales service managed to get the material to us very quickly which was urgent for us as our construction had to stop due to lack of material.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Very good service! Thank you for the quick responses and professional efficiency
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Quality service and items!!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Fast delivery, tiles in good condition and of very good quality. Even more beautiful than in the photos, I am delighted.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Easy navigation
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Perfect careful packaging, beautiful tiles
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Not being used to ordering materials online, I am satisfied with this order. Both in terms of price and merchandise. The delivery went very well, it is a comfort to be notified before delivery. I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Perfect! Customer service very responsive. I highly recommend
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/05/2022
If the website's showcase is attractive, the reality is disappointing. 21 tiles delivered: 1 broken, 4 conforming to the photo, the others with defects (which I am told are 'part of the graphic'!). In the end: - it makes the tile very expensive - bad experience - big disappointment
Translated reviews
Response from Comptoir du Cérame
Hello Madam, We are sorry for your feelings. We offer a sampling service to satisfy our clientele. We insist that the reference you chose does not have any defects, as we told you. We have a quality control service that checks all orders before shipping. As we indicated, we immediately sent a box, 4 tiles, to replace the broken piece. If, however, despite our customer service, the quality of these tiles does not satisfy you, we suggest you contact us to return your order. Best regards, the COMPTOIR DU CERAME Team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
GOOD
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2022
No information on the site about the absence of products in stock!
Translated reviews
Response from Comptoir du Cérame
Hello Madam, Thank you for your comment. We would like to point out that we provide an indication at the bottom of the page regarding stock, which is as follows: 'Between 10 and 15 working days (if products are in stock). Please call us at 04 85 80 01 19 for any questions related to stock verification.' Best regards, the COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
Top
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
During the purchasing process, they told me there were no shipping fees, then there were
Translated reviews
Response from Comptoir du Cérame
Hello, As indicated on the site, there are always shipping fees calculated based on the cart amount. We are very sorry, but there was a computer error in your purchasing process and we communicated it to you. Best regards, the COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2022
very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2022
I was missing a bit of tile, they were very accommodating and they shipped my order very quickly. The tiles are beautiful. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
A bit too expensive.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2022
VERY good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
Very disappointed. Broken or scratched tiles due to the storage of the tiles in the box awaiting a response from customer service to whom I sent an email.
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you for your message. We emailed you at the beginning of the week, asking for the number of damaged pieces to be replaced. Please get back to us so we can send them to you as soon as possible. Best regards, the COMPTOIR DU CERAME Team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
top!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2022
Fast delivery and without problems
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2022
Customer service is responsive and attentive.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
First experience. Ordering samples was ultra easy, quick reception and carefully packaged. The tiles are of beautiful quality. Great professionalism! Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2022
Catastrophic delivery!
Translated reviews
Response from Comptoir du Cérame
Hello, Thank you for your comment. Please contact our customer service to explain your experience. We will make sure to provide feedback to the carrier. Best regards, the COMPTOIR DU CERAME team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2022
Beautiful samples
Fast and careful delivery!
Top-notch
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2022
Superb experience in every way. Quality and beautiful tiling. Conforms to the photos. Sending of samples and order was very quick (3 and 7 days). The team on the phone is always welcoming, very good advice, and super responsive, plus they call you back if you can't reach them. In short, super satisfied all around. I recommend without hesitation and I will definitely think of you for my upcoming projects in the house. Thank you @comptoirducérame
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Good welcome and professionalism
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2022
I thank the sales service which was very responsive following damage during delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2022
Fast delivery, very beautiful product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2022
Fast and professional
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2022
Fast delivery, beautiful tiling.
Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
very satisfied with my tile, it is classy
I recommend comptoir du cérame
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2022
First order: Solid color tiling: very well corresponds to the description on the site.
Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Perfect delivery, no problem with the order. Magnificent and good quality tiling. I am delighted with my purchase
Translated reviews
We use cookies for audience measurement and improving user experience.