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A
Rating: 5 out of 5
Very good
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very satisfied
The shipping was very fast and the delivery was problem-free.
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The shipping was very fast and the delivery was problem-free.
A
Rating: 5 out of 5
I ordered and received samples quickly. They match exactly what is presented and seem to be of good quality.
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A
Rating: 1 out of 5
Item not received, delivery delayed and the product delivered was from another brand! Very disappointed
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Response from Comptoir du Cérame
Hello Madam,
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
A
Rating: 5 out of 5
Excellent customer service, high-quality items. Fast sample sending. All positive and highly recommended!!!
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
A wide choice of quality tiles at interesting prices and top-notch customer service, thank you very much I am delighted with my purchases!
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A
Rating: 5 out of 5
Very good! I recommend
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A
Rating: 5 out of 5
Pretty tiles that I couldn't find elsewhere and were delivered very quickly. I am delighted!
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A
Rating: 5 out of 5
Fast delivery of samples!
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A
Rating: 5 out of 5
Everything in order
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A
Rating: 5 out of 5
Perfectly smooth exchange!
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A
Rating: 5 out of 5
Clear site, efficient service. I recommend.
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A
Rating: 5 out of 5
Very fast delivery and careful packaging, the tile samples correspond well to the photos on the site. I still have to choose between two models... Difficult!
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A
Rating: 5 out of 5
Pleasant site
Neat presentation and available if you call
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Neat presentation and available if you call
A
Rating: 5 out of 5
The ordered samples arrived quickly and match the colors on the site. While not similar to cement tiles, the rendering of the stoneware is quite successful and the appearance is qualitative!
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A
Rating: 5 out of 5
very satisfied with the quality of the tiles and the delivery :-)
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A
Rating: 4 out of 5
Clear and complete site.
Lacks sorting criteria
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Lacks sorting criteria
A
Rating: 3 out of 5
The tiling is very beautiful but I received the wrong color 3 times.
To this day I still do not have the desired tiling.
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To this day I still do not have the desired tiling.
Response from Comptoir du Cérame
Hello Madam,
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
A
Rating: 4 out of 5
the order was easy to place the site is well constructed
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A
Rating: 4 out of 5
good fast and compliant delivery
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A
Rating: 1 out of 5
The product does not exactly match what was proposed on the site
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Response from Comptoir du Cérame
Hello,
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
A
Rating: 3 out of 5
The site lacks readability. The classification by family is not necessarily very explicit. To find one of the models that may appeal, it is not obvious to know in which category it is classified.
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Response from Comptoir du Cérame
Hello Madam,
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Very responsive
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A
Rating: 5 out of 5
Very good responsiveness from customer service. Reliable information, deadlines respected.
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A
Rating: 1 out of 5
First delivery arrived in pieces.
My order is being resent - second delivery still in pieces
Absolutely to be avoided!!
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My order is being resent - second delivery still in pieces
Absolutely to be avoided!!
Response from Comptoir du Cérame
Hello Madam,
As we indicated by email, we are sorry for this delivery problem.
We have taken the necessary steps with our transport provider and will not fail to inform you of their response.
We remain at your disposal.
Sincerely
The COMPTOIR DU CERAME Team
As we indicated by email, we are sorry for this delivery problem.
We have taken the necessary steps with our transport provider and will not fail to inform you of their response.
We remain at your disposal.
Sincerely
The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
I received responses in a timely manner to the emails sent for more information.
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A
Rating: 5 out of 5
Products conform to the photos, of good quality. deadlines respected, qualitative delivery.
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A
Rating: 5 out of 5
Clear navigation easy to find products and the photos are identical to the received products
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A
Rating: 5 out of 5
Service in line with expectations.
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A
Rating: 5 out of 5
Very well-made site. Too bad it is not possible to order certain samples (the link does not exist), responsive and accommodating customer service, fast delivery but a bit expensive.
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A
Rating: 4 out of 5
The tiling is very pretty and I am delighted with my order but I regret a poor quality packaging.
The packages arrived open. At €120 for delivery, I expected better.
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The packages arrived open. At €120 for delivery, I expected better.
A
Rating: 5 out of 5
Navigation on the site is easy and straightforward. The delivery was fast!
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A
Rating: 4 out of 5
Very beautiful tiling and timely delivery. Just the delivery is really too expensive
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A
Rating: 5 out of 5
The navigation for product search should, in our view, be simplified compared to the current criteria based on series names among which we search blindly.
Render views would be useful
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Render views would be useful
A
Rating: 5 out of 5
Very good! Magnificent tiling of very good quality, sent quickly and packages in perfect condition. Extremely kind delivery person! I recommend this site!
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A
Rating: 5 out of 5
Great, fast delivery, extraordinary product
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A
Rating: 5 out of 5
Very beautiful tiles, delivery arrived in very good condition and within the delivery times specified by the site
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A
Rating: 5 out of 5
Very responsive customer service and attentive. Delivery received on time. Thank you. I recommend
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A
Rating: 4 out of 5
Hello.
The delivery went well but the box was damaged at one corner, (hence the reservation). The tiles are scratched from rubbing during transport, it would be good to provide spacers between the tiles to avoid this problem, I know this represents additional work.
But all the handling between carriers over the distance.
Have a good day.
I can send you photos of the remaining tiles.
Translated reviews
The delivery went well but the box was damaged at one corner, (hence the reservation). The tiles are scratched from rubbing during transport, it would be good to provide spacers between the tiles to avoid this problem, I know this represents additional work.
But all the handling between carriers over the distance.
Have a good day.
I can send you photos of the remaining tiles.