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P
Rating: 1 out of 5
Delivery too long, more than a month
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersN
Rating: 5 out of 5
Top
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C
Rating: 1 out of 5
Appalling customer service behavior with a threat to make us pay an additional 180 euros (in storage fees) because the delivery date (which had been scheduled long ago) was too far away for them. This threat was quickly resolved over the phone with a receipt from our side, but the method remains questionable. As for delivery, no better than their sales representative, the pallet was thrown in front of the entrance with about ten broken tiles. It was the first time we ordered from them for our projects... Never again!
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Response from Comptoir du Cérame
Hello,
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
Your message is completely false, we did not make any threats, we called you time and time again because the delivery appointment was not made.. you delayed the delivery because you were not available and the carrier agreed to keep the goods in storage, but this has a cost as indicated in our general sales conditions..
We had to negotiate and take care of it ourselves, to avoid you paying these fees, and this is how we are thanked!
Regarding the thrown pallet, it is difficult to throw a 558kg pallet from a truck, and after verification, the delivery note was signed that everything was okay, without any notification of breakage problems or a careless delivery person.
Best regards
C
Rating: 1 out of 5
The products are very good but if you have a delivery to make with an ongoing construction site then you take a lot of risks; the carrier (schenker) gives no news, and is unreachable, and when you have the chance to get an appointment they do not deliver and do not warn you (this happened to me on my two orders, one after the other). The first, lost package found 1 week later, the other delivery the day after the appointment at 11 am while the time slot was rescheduled from 12 to 4 pm (I was lucky to have someone to receive it). The contact person at the counters no longer feels concerned once the carrier has taken charge of the goods, this is not normal and increases the almost total lack of information.
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Response from Comptoir du Cérame
Hello Mr. Chevillotte,
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
Thank you for taking the time to share your experience. We are glad that you like our products, but we are sorry to hear about the inconveniences encountered with the transport.
However, to say that we do not feel concerned is completely false and unfair on your part. We have followed the delivery problem every day, waiting for answers and making follow-ups every day, contacting you by phone or email, so it is a bit disrespectful to say that we do not feel concerned! And if that had really been the case, why would you not have placed a second order despite the first issue?
Best regards,
The team at Comptoir du Cérame
C
Rating: 5 out of 5
Fast delivery and compliant tiling Very satisfied !!
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B
Rating: 1 out of 5
Perfect and quick transaction
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Response from Comptoir du Cérame
Hello Brigitte,
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.
Thank you for your feedback! We are delighted that you appreciated the speed of your transaction. Your satisfaction is our priority, and we strive every day to improve our services, but we do not understand 1 star..
Best regards,
The team at Comptoir du Cérame.
L
Rating: 5 out of 5
Very good quality and well-organized delivery.
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N
Rating: 5 out of 5
The sales service is very responsive. I highly recommend
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C
Rating: 5 out of 5
Everything was OK, nothing to complain about!
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L
Rating: 5 out of 5
Very happy with the quality of the tiles for my backsplash!
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C
Rating: 5 out of 5
Nice variety of tiles, fast and efficient delivery, great! I recommend!
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A
Rating: 5 out of 5
ras
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J
Rating: 5 out of 5
fast delivery, compliant product
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S
Rating: 5 out of 5
Very good customer service, they were able to resolve everything very well. Very beautiful tiles
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C
Rating: 3 out of 5
Hello, Our package wandered for several days from Dijon to Seine-et-Marne before heading back to Saône-et-Loire, the place of arrival. Then the delivery day was not respected, forcing the recipient to stay at home for nothing. This delay has hindered the progress of the work. Best regards, Catherine Lhuerre
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C
Rating: 5 out of 5
Really what I'm looking for At a fair price !! Delivery a bit expensive but arrived on time and intact !! Top
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E
Rating: 5 out of 5
Zelig tiles conforming and of very good quality! Very nice rendering for my backsplash!
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M
Rating: 5 out of 5
Perfect nothing to say
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M
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
The tiles are even more beautiful than on your website. Thank you
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N
Rating: 4 out of 5
Tiles not the same blue as those purchased in 2020/21…
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Response from Comptoir du Cérame
Hello, from one manufacturing to another the color varies. The color of a tile is not as simple as printing a simple sheet of paper. It's chemistry!
Hoping to have answered your doubts....
Have a nice day.
Hoping to have answered your doubts....
Have a nice day.
K
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
fast delivery and beautiful samples, I recommend!
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L
Rating: 4 out of 5
Received several samples quickly at the pickup point. I appreciate the quality of the tiles, just need to make a choice now. Thank you.
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S
Rating: 5 out of 5
Samples received well, thank you!
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C
Rating: 5 out of 5
Samples received in a week, well packaged and in accordance with the photos on the site
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E
Rating: 5 out of 5
I have worked several times with this company, everything is perfect: the welcome, the service, the quality of the offer... incredible
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N
Rating: 5 out of 5
Delighted with my order from Comptoir du Cérame. Efficient, professional, and a dream checkerboard tile thank you I recommend
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S
Rating: 5 out of 5
This service is very good. Thank you! Unfortunately, it is not exactly what I was looking for.
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L
Rating: 5 out of 5
I am very satisfied with my order. Everything worked wonderfully – from the order to the delivery. The tiles are of very good quality and match the description exactly. Thank you for the great service, I can only recommend the company!
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D
Rating: 5 out of 5
Efficient and fast service, every time. Thank you!
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C
Rating: 5 out of 5
The palette containing the tile boxes arrived intact. Everything was well packaged and secured. The package took several weeks to arrive, but customer service responded quickly to my questions regarding this delay.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your message and your positive feedback.
Have a nice day
Thank you very much for your message and your positive feedback.
Have a nice day
V
Rating: 2 out of 5
The tiles are beautiful. However, a big downside: the delivery cost represents a third of the order. Upon arrival, the two boxes were well packaged on a pallet. The first one was perfect. The second one, when lifted, burst open from the bottom (defective packaging), and 15-20 tiles fell and broke. Given the price, I am quite disgusted. Fortunately, we had enough good tiles for our initial project, but many were lost which is frustrating given the price.
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Response from Comptoir du Cérame
Hello,
Thank you for your feedback and for your compliments on our tiles.
We are sorry to hear that some were broken. Upon delivery, the pallet and the boxes were complete and compliant without any anomalies as you indicated. The tiles remain fragile products that need to be handled with care.
We understand that the situation must have been frustrating.
Have a nice day
Thank you for your feedback and for your compliments on our tiles.
We are sorry to hear that some were broken. Upon delivery, the pallet and the boxes were complete and compliant without any anomalies as you indicated. The tiles remain fragile products that need to be handled with care.
We understand that the situation must have been frustrating.
Have a nice day
C
Rating: 5 out of 5
very smooth exchanges and a very good service.
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Response from Comptoir du Cérame
Thank you very much for taking the time to share your positive experience with us.
Have a nice day
Have a nice day
L
Rating: 5 out of 5
good
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J
Rating: 5 out of 5
Nothing to say, about the quality of the products, the exemplary customer service, to the perfect packaging. My new reference!
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Response from Comptoir du Cérame
Hello,
We sincerely thank you for your message that reflects our daily work.
We look forward to seeing the result of your tiling.
Have a nice day
The sales team of Comptoir du Cérame
We sincerely thank you for your message that reflects our daily work.
We look forward to seeing the result of your tiling.
Have a nice day
The sales team of Comptoir du Cérame
G
Rating: 5 out of 5
Everything is great
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N
Rating: 5 out of 5
Super
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C
Rating: 5 out of 5
Responsive and pleasant customer service, beautiful quality products. I highly recommend.
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Response from Comptoir du Cérame
Thank you
See you soon for upcoming projects..
Have a nice day
See you soon for upcoming projects..
Have a nice day
Y
Rating: 5 out of 5
Serious and efficient. Thank you
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Response from Comptoir du Cérame
Hello and thank you for your positive comment.
Have a nice day
Have a nice day