Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Well-designed site, with nice products.
Responsive customer service, very fast delivery, but disappointed with the products...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
A quick shipment (one week) and top-notch after-sales service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
A lot of choices, fast shipping! Just a pity that you can't order the same reference multiple times to compose the pattern...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2021
Very satisfied overall, original tiles of good quality, color matching the photos on the site, fast delivery. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Very good order tracking. Serious. The site is clear. No surprises.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
Perfect delivery in 4 days, super available customer service, perfect thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Quality and seriousness. Very fast shipping of samples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Everything went very well. The possibility to order samples is a real plus.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2021
Very nice quality and choice of tiles. Patterns that you don't see elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
Extremely long delay: 5 weeks. It may not be essential to have orders to restart production, anticipating is better!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2021
Very fast. The order was shipped only 2 hours after ordering. I received a message allowing me to choose my delivery date and the delivery person called me a few minutes before arriving. Perfect!!! And the chosen tile is beautiful. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Fast and compliant delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2021
Hello, beautiful tiling, nothing to say, however, the internal packaging is more than average! The tiles rub against each other! This causes scratches!
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Response from Comptoir du Cérame
Hello,
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
Nothing to say, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Pretty products ordered quickly, received quickly! I recommend without reservation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
Perfect. Fast delivery of very well-packaged samples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
Completely satisfied, I had an advisor who helped me a lot and who was able to guide me effectively in my ordering process, despite an issue with color evaluation on the site.
I highly recommend this company Comptoir du Cerame, they are attentive to our needs and particularly quick for delivery and ensuring the content is in perfect condition upon delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Reliable sites, great product choices, quick action.
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Response from Comptoir du Cérame
Hello Sir, thank you very much for your message. It is always important for us to see that our customers are satisfied with our services on our unique site https://www.comptoirducerame.com
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2021
Difficult to choose from an image, but it completely meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Satisfied with my sample order, quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
The site is well made
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Sample order arrived without issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
Very good responsiveness and quality of exchanges. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
very satisfied with all your services
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Quick service. Quality tiles.
Too bad there is no real-time stock visible on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Faster delivery than expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2021
I received samples, super quality and fast and careful shipping. I will order from them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Thank you delivery service and perfect packaging, the tiles are beautiful!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Nice range of products well highlighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
As always, very good services, quick delivery and quality materials.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
compliant and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Very good overall but 3 tiles were broken on the side. Too bad.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Quick delivery but patterns of poor quality
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Response from Comptoir du Cérame
Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Great quality product not yet installed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2021
Perfect nothing to complain about
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
happy with the quality of the tiles but very disappointed because I did not receive the colors I ordered
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Response from Comptoir du Cérame
Hello Sir,
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Very beautiful tiles, excellent quality.
Very appreciated gift voucher.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2021
Great site. Order processing and fast delivery, perfectly neat packaging, good description matching the products. Really nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2021
Very easy
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